Course information

Office Manager Masterclass​​ Course Outline

Module 1: Become an Office Manager

  • Introduction
  • Interacting and Influencing
  • Dealing with Rumours and Gossips
  • Office Personalities
  • Getting Support for Your Projects
  • Conflict Resolution

Module 2: Communication Skills at the Workplace

  • Introduction to the Communication
  • Ten Commandments of Positive Relationships   
  • Self-Awareness Affects Your Self-Image 
  • Communication and Barriers
  • Asking Good Questions 
  • Listening Skills  
  • Body Language and Frame of Reference  
  • Johari Windows   
  • Five Approaches to Relationship   
  • Self-Attitude and Persuasion    
  • Assertiveness

Module 3: Organisational Skills

  • Remove the Clutter
  • Scheduling Your Time
  • Tools to Fight Procrastination
  • Discipline is the Key to Stay Organised
  • Paper and Paperless Storage
  • An Organisation in Your Work Area
  • Organising Your Inbox
  • Avoid the Causes of Disorganisation

Module 4: Delegation Skills

  • Introduction
  • Need for Delegation    
  • Steps for Delegation    
  • When, How, and What to Delegate?     
  • Choosing the Right Person      
  • Levels of Authority
  • Communication Skills
  • Monitoring Delegation
  • Top Tips to Delegate Effectively
  • Giving Feedback

 

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Who should attend this Office Manager Masterclass?

This Office Manager Masterclass Course is designed for anyone who wants to learn how to become an Office Manager. The following professionals can benefit from attending this course:

  • Office Managers
  • Administrative Managers
  • Operations Managers
  • Team Leaders
  • Executive Assistants
  • Secretaries
  • Project Coordinators

Prerequisites of the Office Manager Masterclass

There are no formal prerequisites for the Office Manager Masterclass. 

Office Manager Masterclass Overview

The Office Manager Masterclass Course introduces a comprehensive approach to modern office management. Office Managers, Personal Assistants (PAs), and Secretaries, along with professionals in various administrative roles, must aim to master this course. As the central hub of organisational operations, effective office management is pivotal to the success of any business.

Proficiency in Office Management is essential as it empowers PAs, Secretaries, and Office Managers to streamline operations, enhance productivity, and ensure seamless communication. This mastery is necessary for those seeking career growth and wishing to excel in their administrative roles. As businesses rely on efficient coordination, individuals pursuing PA and Secretarial Courses will find this Masterclass immensely beneficial.

This intensive 1-day training equips delegates with the latest tools and strategies needed to excel in their roles. This course covers essential topics, from time management and communication skills to effective delegation and crisis management. Delegates will gain practical insights, enhancing their problem-solving abilities and leadership skills. This training ensures that delegates can immediately apply their knowledge, making them invaluable assets to their organisations.

Course Objectives:

  • To develop advanced time management skills
  • To enhance communication and interpersonal skills
  • To master the art of effective delegation
  • To acquire crisis management strategies
  • To understand the latest trends in office technology
  • To strengthen problem-solving and decision-making abilities
  • To foster leadership skills for managing office teams
  • To boost overall efficiency and productivity

Upon completing the Office Manager Masterclass, delegates will have a deepened grasp of contemporary office management techniques and the nuances of leading diverse teams. It will position them to optimise office operations, foster a positive work environment, and drive organisational success through informed decision-making and strategic oversight.

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What’s included in this Office Manager Masterclass?

  • World-Class Training Sessions from Experienced Instructors          
  • Office Manager Masterclass Certificate        
  • Digital Delegate Pack

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Office Manager Masterclass | PA And Secretarial Course in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Office Manager Masterclass | PA And Secretarial Course in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Office Manager Masterclass | PA And Secretarial Course in Ottawa FAQs

Please arrive at the venue at 8:45am.
In this training, there are no formal prerequisites.
This Office Manager course is ideal for everyone, and it is much more beneficial for: • Clerks, Admin Assistants, PAs • Secretaries, Customer Support
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Office Management Course certification in Ottawa starts from CAD1695
The Knowledge Academy is the Leading global training provider for Office Management Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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