Administrative Assistant Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Administrative Assistant Training Course Outline

Module 1: Introduction

  • Introduction to Administrative Assistant
  • Personal Best and Professional Best
  • Improving Your Assertiveness
  • Learning to Say No
  • Self-Management
  • Time Management and To-Do List
  • Listening and Asking Questions
  • Taking Care of Company Property
  • Good Organisational System
  • Filling System and Virtual Environment
  • Setting and Managing Information

Module 2: Productivity Tools

  • Productivity Mind Map
  • Defining Your Priorities
  • 80/20 Rule
  • Productivity Tools

Module 3: Business Etiquette

  • Making that Great First Impression
  • Fear of Embarrassment
  • Handshake
  • Business Card Etiquette
  • Skill of Making Small Talk
  • Business Dining
  • Demonstration of Business Dining
  • Telephone and Meeting Etiquette
  • Netiquette: Do not Send and Offend
  • Stakeholder Management

Module 4: Management of Time in a Smart Way

  • Plan Your Day Right
  • Outline Your Day
  • Truth About Multitasking
  • Create Routines and Stopping Procrastination
  • Eisenhower Principle
  • Pomodoro Technique
  • Time Management Tools

Module 5: Business Writing and Note-Taking System

  • Why Write?
  • Three Cs
  • Word Agreement
  • Active and Passive Voice
  • Sentences and Sentence Types
  • Readability
  • Practical Language and Punctuation
  • Writing Business Letters and Its Parts
  • Managing Specific Requests
  • Writing Proposals
  • Reports
  • Referencing
  • Spelling and Proofreading
  • Editing and Revising
  • Presenting-Substance
  • Audio Players

Module 6: Using Business and Excel Spreadsheet

  • Excel 101
  • Customising the Worksheet
  • Sorting
  • Conditional Formatting
  • Duplicates
  • Extracting the Information Needed by You
  • Combining and Filtering

Module 7: Dealing with Difficult People

  • Reciprocal Relationships
  • Agreement Frame
  • Conflict Management
  • Preventing Problems & Changing Yourself
  • Causes of Difficult Behaviour
  • Five-Step Process
  • Managing Anger
  • De-stress: Options Helping you to Keep Calm

Module 8: Minute Taker’s Workshop

  • Role of Minute Taker
  • Skills of a Minute Taker
  • Meeting Agreements
  • Note Taking Methods
  • Note Taking
  • Writing and Editing Minutes
  • Minutes Styles
  • Taking Minutes in Interactive Meeting
  • Techniques for Preparing Minutes
  • Meeting Book
  • Asana and Evernote

Module 9: Networking

  • What is Networking?
  • Benefits of Networking
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Who should attend this Administrative Assistant Training?

This Administrative Assistant Training Course is designed for anyone who wants to learn about the skills involved in becoming an excellent Administrative Assistant. This Administrative Assistant Course can be beneficial for a wider range of professionals, including:

  • Administrative Assistants
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Secretaries
  • Receptionists
  • Team Coordinators
  • Administrative Coordinators

Prerequisites of the Administrative Assistant Training

There are no formal prerequisites for the Administrative Assistant Training Course.

Administrative Assistant Training Course Overview

Administrative assistants are vital to the smooth operation of any organisation, providing essential support to ensure efficiency and productivity. Their roles encompass various tasks, including managing communications, scheduling appointments, and maintaining records, highlighting the growing need for skilled professionals in this field.

Professionals such as Office Managers, Executive Assistants, and Administrative Coordinators will benefit from this training. Those seeking to enhance their organisational skills or transition into administrative roles will also find this course advantageous.

This 1-day course by The Knowledge Academy equips professionals with the skills necessary to excel in administrative roles. Delegates will learn effective communication techniques, time management strategies, and essential software applications that streamline daily tasks. The course focuses on practical skills, enabling delegates to confidently support their teams and improve workplace efficiency.

Course Objectives

  • To develop time management and organisational skills
  • To enhance communication abilities, both written and verbal
  • To manage office documentation and correspondence efficiently
  • To utilise office software and tools proficiently
  • To improve problem-solving and decision-making skills
  • To coordinate meetings and events effectively

Upon completion of the Administrative Assistant Course, delegates will possess practical skills that can significantly enhance their performance in real-world administrative roles, contributing to increased efficiency and professionalism in the workplace.

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What’s Included in this Administrative Assistant Training?

  • World-Class Training Sessions from Experienced Instructors
  • Administrative Assistant Certificate
  • Digital Delegate Pack
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Train Your Workforce

Looking for Administrative Assistant Training in-house or onsite training in Mississauga? We specialise in corporate group training and bulk bookings for organisations of all sizes in Mississauga. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Ways to take Administrative Assistant Training in Mississauga

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Administrative Assistant Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Scalable Training Delivery

Access Administrative Assistant Training in Mississauga delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Administrative Assistant Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Administrative Assistant Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Administrative Assistant Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access Administrative Assistant Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access Administrative Assistant Training in Mississauga from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective Administrative Assistant Training that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Package deals for Administrative Assistant Training in Mississauga

Our training experts have compiled a range of course packages on a variety of categories in Administrative Assistant Training, to boost your career. The packages consist of the best possible qualifications with Administrative Assistant Training, and allows you to purchase multiple courses at a discounted rate.

Administrative Assistant Training in Mississauga FAQs

What is a Administrative Assistant?

An Administrative Assistant is a professional responsible for supporting daily office operations. Their duties include managing schedules, handling correspondence, organising files, coordinating meetings, and ensuring smooth communication between departments within an organisation.

What is the Administrative Assistant Training about?

This training provides practical skills in office administration, communication, time management, record keeping, and software tools like Microsoft Office. It prepares learners to perform efficiently in supportive roles across business, education, healthcare, and government sectors.

Who should attend this Administrative Assistant Course?

This Administrative Assistant Course is ideal for aspiring Administrative Professionals, Office Assistants, Receptionists, and support staff. It is also suitable for those seeking to refresh or formalise their existing skills with a recognised certification.

Does your organisation offer 24/7 support to candidates registered for the Administrative Assistant Course?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the Administrative Assistant Course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is the duration of this Administrative Assistant Training?

This Administrative Assistant Course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

How long until I receive the course confirmation details?

You should receive the confirmation details for the course within 24-48 hours after registration. If you haven't received it by then, please check your spam folder or contact our support team for assistance.

What job opportunities will one get on completing the Administrative Assistant Certification Training?

After completing our globally recognised Administrative Assistant Certification, you can pursue roles such as Administrative Assistant, Office Administrator, Executive Assistant, Receptionist, or Clerical Officer in both public and private sectors across a wide range of industries.

What is the next step after completing the Administrative Assistant Course?

After completing the Administrative Assistant Course, you can apply your skills in an administrative role or pursue further training in Office Management, Executive PA, or specialised software courses to advance your career.

What topics are covered in the Administrative Assistant Course?

This Administrative Assistant Course includes topics like communication skills, calendar and diary management, document handling, meeting coordination, office software (Word, Excel, Outlook), customer service, filing systems, professional conduct, and time management.

Can I access materials from multiple devices?

Yes, you can access the course materials from multiple devices, allowing you to study and review content on various platforms such as laptops, tablets, or smartphones, providing flexibility and convenience in managing your learning experience.

How can I register for this Administrative Assistant Training?

To register for the Administrative Assistant Training, visit The Knowledge Academy's website, navigate to the course page, and click on the registration button. Fill in the required details, select your preferred schedule, and complete the payment process.

Will I receive a certification after completing this Administrative Assistant Course?

Yes, after completing this Administrative Assistant Course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Why choose The Knowledge Academy in Mississauga over others?

The Knowledge Academy in Mississauga stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Administrative Assistant Course.

What is the cost/training fees for Administrative Assistant Training in Mississauga?

The training fees for Administrative Assistant Training in Mississauga starts from CAD2495

Which is the best training institute/provider of Administrative Assistant Training in Mississauga?

The Knowledge Academy is one of the Leading global training provider for Administrative Assistant Training.

What are the best PA and Secretarial Courses courses in Mississauga?

Please see our PA and Secretarial Courses courses available in Mississauga

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Why choose The Knowledge Academy

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water
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