Handle Violence And Aggression At Workplace | Mental Health in Mississauga

Home

Courses

Mental Health

Handle Violence and Aggression at Workplace

Mississauga

Prevent violence at workplace with our Violence and Aggression Training
Learn effective strategies to de-escalate potential violent situations
Comprehend the impact of aggression on employees in the workplace

Dates & Prices Dates & Prices

Course information

Handle Violence and Aggression at Workplace Course Outline

Module 1: Violence and Aggression Overview

Violence and Aggression Definition
Different Forms that Aggression can Take
Assailant Classification
Aggression within Healthcare
Incidence of Violence and Aggression in Healthcare Setting
Violence and Aggression Effects on Staff
Impact Factors

Module 2: Aggression Theories

Biological Aggression Theories
Psychosocial Aggression Theories
Cognitive Theory
Hostile and Instrumental Aggression
Role of Anger

Module 3: Handling Violence and Aggression: Risk Reduction and Prevention

Responding to Violence and Aggression
Safe Systems of Work
Audit
Consulting Staff
Focus on Individual Risk Assessment
Risk Management
Prevention
Reporting
Effective Teamwork
Protective Work Control Systems

Module 4: Handling an Aggressive Incident

Recognising the Risk of Violence
Identifying Cues that Warn of Imminent Aggression
Immediate Response
Assault Cycle
Intervening
Answering an Aggressive Person
Talking to an Aggressive Person: Non-Verbal Communication
Boundaries
Body Zones
Further Responses to an Aggressive Person

Module 5: Staff support

Post-Incident Support
Coping Ways
Responding to Violence and Aggression
Following an Attack
Clinical Supervision
Stress and Psychological Burnout
Staff Support: Education and Development

Module 6: Special Considerations: Care in the Community

Working in the Community
Use of a 'Buddy System'
Use of Mobile Phones
Hand Alarms
Visiting by Car
Transporting Clients
Visiting a Person's Home
Animals
Organisational Factors

Module 7: Special Considerations: Gender, Violence, Health and Healthcare

Introduction
General Facts and Figures
Nature/Nurture
Feminism, Masculinities and Power
Violence and Abuse
Principles of Conduct
Women's Health
Children's Health
Malestreaming Services
Violence in the Healthcare Setting
Training and Development

Module 8: Special Considerations: Legal Issues

Legislation
Criminal Law
Case or Common Law
Civil Law
Restraint of a Patient or Person
Breach of the Peace
Sex Discrimination Act 1975 and the Race Relations Act 1976
Public Order Act 1986
Protection from Harassment Act 1997
Health and Safety Legislation
Zero Tolerance
Mental Capacity Act 2005
Crime and Disorder Act 1998

Who should attend this Handle Violence and Aggression at Workplace Training Course?

This Violence and Aggression Training is designed for professionals who are exposed to potential conflicts during their work hours. This training is pertinent for anyone interested in nurturing a harmonious working environment. The course is particularly suitable for the following professionals:

HR Professionals
Security Personnel
Hospitality Industry Employees
Counsellors and Therapists
Event Planners
Customer Service Executives
Sales Professionals

Prerequisites of the Handle Violence and Aggression at Workplace Training Course

There are no formal prerequisites for attending this Violence and Aggression Training.

Handle Violence and Aggression at Workplace Course Overview

In today's stressful work environment, the prevalence of violence and aggression poses a significant risk, highlighting the critical need for Violence and Aggression Training. This training is essential for fostering a safe and respectful workplace, ensuring that employees are equipped to handle potential threats effectively.

Professionals across various sectors, particularly those in customer-facing roles or in high-stress environments, should prioritise mastering Managing Violence and Aggression Training. It's invaluable for managers, HR personnel, security staff, and healthcare workers, aiming to mitigate risks and protect both employees and the organisation.

The 1-day training offered by The Knowledge Academy is meticulously designed to arm delegates with the skills and knowledge necessary for managing workplace violence and aggression. Through Violence and Aggression Training Online, participants will learn effective strategies, gain a Violence and Aggression Certification, and enhance their ability to maintain a positive, secure work environment.

Course Objectives

To understand the root causes of violence and aggression in the workplace
To learn strategies for de-escalating potentially violent situations
To recognise early warning signs of aggression and how to respond appropriately
To develop communication skills to manage confrontations effectively
To gain insights into legal and ethical considerations related to workplace violence

Upon completion, delegates will possess a comprehensive understanding of handling workplace violence and aggression, ensuring a safer work environment. They will leave with actionable strategies, enhanced communication skills, and a recognised Violence and Aggression Certification, prepared to implement what they have learned immediately.

What’s included in this Handle Violence and Aggression at Workplace Training Course?

World-Class Training Sessions from Experienced Instructors
Handle Violence and Aggression at Workplace Training Certificate
Digital Delegate Pack

Why choose us

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Handle Violence And Aggression At Workplace | Mental Health in Mississauga. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Handle Violence And Aggression At Workplace | Mental Health in Mississauga, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Handle Violence And Aggression At Workplace | Mental Health in Mississauga FAQs

What is Violence and Aggression Training?

Violence and Aggression Training is a module which equips delegates with the skills to identify, manage, and prevent aggressive behaviours and violence in the workplace, ensuring a safe and respectful environment for all.

Is the training suitable for individuals and professionals?

Yes, the Violence and Aggression Courses are designed for both individuals and professionals, especially those in roles where managing interpersonal conflict and aggression is crucial for safety and productivity.

How do you control Aggression and Violence at the workplace?

The best ways to control Aggression and Violence at the workplace involve setting clear expectations, building rapport and understanding, showing cultural sensitivity, avoiding negative talk, assuming or making judgments, encouraging, avoiding power struggles, and managing problems.

What are the main objectives of this Violence and Aggression Course?

The main objectives of the Violence and Aggression Courses include understanding the causes of workplace violence, learning de-escalation techniques, recognising early warning signs, and effectively managing confrontations with communication skills.

What are the prerequisites of this Violence and Aggression Course Training?

There are no formal prerequisites for attending this Managing Violence and Aggression at Workplace Training.

What will I learn in this Managing Violence and Aggression in the Workplace Training?

During this course, delegates will explore a range of topics including gender dynamics, the principles of proper conduct, and the implications of violence in healthcare settings, among others, to foster a safer and more understanding work environment.

Can the Aggression and Violence in the Workplace Training be conducted online or in-person?

This Aggression and Violence in the Workplace Training can be delivered both online and in-person, offering flexibility to accommodate diverse learning preferences and schedules for participants worldwide.

What support resources are available during and after training?

During and after the training, delegates have access to a range of support resources, including digital materials, online forums, and the option for follow-up sessions with trainers.

Are certifications provided upon completion of the training?

Yes, certifications are provided upon successful completion of the training, acknowledging the delegate’s understanding and capability to manage workplace violence and aggression.

What are the key takeaways from the training?

Key takeaways include enhanced communication skills, strategies for de-escalation, recognition of aggression signs, and a comprehensive understanding of legal and ethical considerations in handling violence.

How can interested individuals or organisations register in the course?

Interested individuals or organisations can register for the course through The Knowledge Academy's website, where they can find course schedules, fees, and registration details.

Are there success stories or testimonials from past participants?

There are numerous success stories and testimonials from past participants, highlighting improvements in workplace safety, conflict resolution skills, and overall satisfaction with the training effectiveness.

What sets this Violence and Aggression Training apart from others?

This Violence and Aggression Training Online stands out due to its practical approach, expert trainers with real-world experience and comprehensive coverage of both prevention and management strategies, tailored to workplace needs.

What is the cost/training fees for Handle Violence and Aggression at Workplace certification in Mississauga?

The training fees for Handle Violence and Aggression at Workplace certification in Mississauga starts from CAD1695

Which is the best training institute/provider of Handle Violence and Aggression at Workplace in Mississauga?

The Knowledge Academy is the Leading global training provider for Handle Violence and Aggression at Workplace.

What are the best Mental Health courses in Mississauga?

Please see our Mental Health courses available in Mississauga

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on Mental Health?

Back to course information

Upcoming classes
Package deals

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +1 6474932992 and speak to our training experts, we should be able to help you with your requirements.

Book now