Conflict Management Training Overview

Conflict Management Training Course Outline

Module 1: Introduction to Conflict Management

  • Conflicts
  • Conflict Management in the Organisation
  • Importance of Conflict Management

Module 2: Concept of Conflicts

  • Transition of Conflict Management
    • Traditional View
    • Human Relation View
    • Inter-Actionist View
  • Forms of Conflict in Organisation
    • On the Basis of Direction
    • On the Basis of Levels

Module 3: Causes of Conflicts

  • Personality Clashes
  • Unrealistic Needs and Expectations
  • Business Values
  • Unresolved Workplace Issue
  • Increase in Workload

Module 4: Techniques

  • Forcing
  • Win-Win (Collaboration)
  • Compromising
  • Withdrawing
  • Smoothing

Module 5: Types of Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflict Resolution

  • Stages of Conflict
  • Role of Third Party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

  • Triangle of Truth
  • Receiving Feedback
    • Seek Feedback on an Ongoing Basis
    • Listen Carefully
    • Thank the Giver of the Feedback
    • Reflect
    • Look Forward

Module 8: How to Prevent Future Conflict?

  • Ways to Prevent Future Conflicts

Show moredowndown

Who should attend this Conflict Management Training Course?

The Conflict Management Training Course is intended for individuals who wish to enhance their ability to effectively manage and navigate conflicts in the workplace and other contexts. This course can benefit a wide range of professionals, including:

  • Managers
  • Supervisors
  • Human Resources (HR) Professionals
  • Team Leaders
  • Project Managers
  • Healthcare and Social Services Professionals
  • Business Professionals

Prerequisites of the Conflict Management Training Course

There are no formal prerequisites for this Conflict Management Training Course.

Conflict Management Course Overview

Conflict Management addresses the critical need for effective conflict resolution in today's workplace. Conflicts, arising from differing opinions and personal preferences, can be disruptive and challenging to handle. In the modern business environment, where collaboration and teamwork are crucial, the ability to recognise and resolve conflicts is highly relevant. This Management Training develops the skills necessary to navigate and manage conflicts.

Mastering Conflict Management is important for professionals across all sectors, especially Team Leaders, Managers, HRs, etc. Conflict can disrupt productivity, damage relationships, and hinder organisational success. Understanding the principles of conflict resolution empowers individuals to maintain a harmonious work environment and build stronger professional relationships, making it a vital skill for career growth and leadership roles.

The 1-day Conflict Management Course provided by the Knowledge Academy offers delegates a comprehensive understanding of conflict resolution within an organisational context. Delegates will learn various Conflict Management techniques, how to handle different types of conflicts, and the role of third parties in conflict resolution.

Course Objectives

  • To equip delegates with the knowledge and skills necessary to handle conflicts effectively
  • To provide an understanding of various Conflict Management techniques
  • To teach participants how to maintain positive relationships with colleagues and team members
  • To address the emotional aspects of conflicts and offer strategies for managing them
  • To explore the different phases of conflict and the conflicting resolution model
  • To enable delegates to proactively manage and overcome conflicts within the organisation

Upon completion of this course, delegates will benefit from improved conflict resolution skills, allowing them to foster a more harmonious and productive work environment. They will be better equipped to manage conflicts, maintain positive professional relationships, and contribute to the overall success of their organisation.

Show moredowndown

What’s included in this Conflict Management Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Conflict Management Certificate
  • Digital Delegate Pack

 

 

Show moredowndown

Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Conflict Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

What our customers are saying

Conflict Management Training FAQs

This training teaches employees to avoid issues and resolve any present conflicts by enhancing their interpersonal skills. Delegates will also learn to identify, analyse and work out different ways to approach a problem.
The six skills required for Conflict Management are: identifying the underlying cause, communicating, establishing trust and goodwill, strategise an action plan, problem solving, and being appreciative.
One of the examples of Conflict Management in the workplace is active listening. Active listening will help the employee or coworker feel respected and heard. Conflict Managment becomes easier when you earn your employee’s trust and faith by listening to their needs.
This training will hone one’s interpersonal skills and help them resolve conflicts effectively by teaching them essential Conflict Management skills like empathy and compromise.
There are no formal prerequisites for this Conflict Management Course.
Conflict Management Courses are ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management. This includes Managers, Supervisors, Team Leaders, and more.
In this training, you'll learn strategies for identifying conflicts, effective communication techniques, negotiation skills, emotional intelligence development, and methods for resolving disputes constructively and collaboratively.
Yes, we do offer support via phone & email prior to attending, during and after the course.
Yes, Conflict Management Training Courses can greatly benefit leaders by enhancing their negotiation, communication, and problem-solving skills, fostering a positive work environment and improving team dynamics.
In this Conflict Resolution Training, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This Conflict Management Course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
If you face any issues in accessing the Conflict Resolution Training materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.
The training fees for Conflict Management Training certification in Canada starts from CAD1695
The Knowledge Academy is the Leading global training provider for Conflict Management Training.
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Management Courses?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +1 6474932992 and speak to our training experts, we should be able to help you with your requirements.

cross

OUR BIGGEST SPRING SALE!

Special Discounts

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.