ITIL® Version 5 Foundation Bridge Training in Kitchener

ITIL® Version 5 Foundation Bridge Training Course Outline

Module 1: Key Concepts of Digital Product and Service Management

• Product and Service Management
• Service Offering
• Value Co-Creation

Module 2: Service Relationships

• Organisations
• Providers, Consumers, and Vendors
• Roles in Managing, Delivering, and Consuming Services
• Service Consumer Roles
• Consumer Roles Example
• Service Relationship Model
• Types of Service Relationships: Basic, Cooperative, and Collaborative
• Service Journey (1/2)
• Service Journey (2/2)
• Service Quality and Service Level
• Service Level Metrics (1/2)
• Service Level Metrics (2/2)
• Service Level Agreements

Module 3: ITIL Value System (ITIL VS)

• Components of the ITIL Value System
  • Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
• ITIL Value System and its Purpose

Module 4: Governance

• Governing Bodies and Governance
• Governance of Digital Technology

Module 5: ITIL Guiding Principles

• What is an ITIL Guiding Principle?
• Recap of the ITIL Guiding Principles
• Using Automation and AI
• Principles Interaction

Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices

• Introduction to ITIL Product and Service Lifecycle
• Purpose of the ITIL Product and Service Lifecycle Management Activities
• Value Chain
• Management Practices

Module 7: Value streams

• Key Concepts of Value Stream Mapping and Management
• Purpose of Value Stream Mapping and Management

Module 8: Continual improvement

• ITIL Continual Improvement Model
  • List the Steps of the ITIL Continual Improvement Model
  • Understand the Steps of the ITIL Continual Improvement Model 
  • Describe Continual Improvement within the ITIL Value System and its Role in the Organisation 

Module 9: Four Dimensions of Product and Service Management and AI

• Introduction to the ITIL Four Dimensions of Product and Service Management
• Internal Factors and External Factors
• Introduction to AI
• ITIL AI Governance

Module 10: ITIL and other Frameworks Integration

• ITIL and DevOps
• ITIL and PRINCE2

Who Should Attend the ITIL® Version 5 Foundation Bridge Training?

This training is designed for professionals who already hold ITIL® 4 Foundation and want to transition smoothly to ITIL® Version 5. It focuses on updated concepts, terminology, and practices without revisiting foundational ITIL knowledge. The following professionals can benefit the most from the course:

• IT Service Managers
• IT Operations Managers
• Service Delivery Managers
• Product Managers
• IT Consultants
• Digital Transformation Managers
• Governance, Risk, and Compliance Professionals

Prerequisites of the ITIL® Version 5 Foundation Bridge Training

Delegates must hold a valid ITIL® 4 Foundation certification before attending this Bridge training. This prerequisite ensures existing ITIL knowledge is in place, allowing full focus on the updated concepts, enhancements, and new practices introduced in ITIL® Version 5.

ITIL® Version 5 Foundation Bridge Training Overview

ITIL® Version 5 Foundation Bridge Training introduces delegates to the latest evolution of the ITIL framework, focusing on digital product and service management. It explains how ITIL has progressed beyond ITIL® 4 to support modern value creation, lifecycle thinking, and digital operating models.

This training supports professionals who already hold ITIL® 4 Foundation by building clarity around new Version 5 concepts. It strengthens understanding of value streams, governance, digital experience, and emerging areas.

This 1-Day course by The Knowledge Academy enables delegates to transition confidently to ITIL® Version 5 without revisiting foundational content. It provides focused insight into updated terminology, practices, and structures, supporting progression into advanced ITIL® Version 5 Certifications.

ITIL® Version 5 Foundation Bridge Training Objectives

• To understand the evolution from ITIL® 4 to ITIL® Version 5
• To explore updated product and service lifecycle concepts in Version 5
• To gain insight into value streams, governance, and digital experience
• To apply ITIL® Version 5 terminology and principles effectively
• To prepare for progression into advanced ITIL® Certifications

Upon completion of this ITIL® Version 5 Foundation Bridge Course, delegates will gain a clear understanding of Version 5 changes, supporting a confident transition from ITIL® 4 and continued professional development in modern service management roles.

What’s Included in this ITIL® Version 5 Foundation Bridge Training?

• World-Class Training Sessions from Experienced Instructors
• Interactive Learning with 24*7 Support
• Digital Delegate Pack

ITIL® 5 Foundation Bridge Exam Information 

The ITIL® 5 Foundation Bridge exam assesses a delegate’s understanding of the updated concepts introduced in ITIL Version 5. It validates knowledge of key framework enhancements, revised terminology, and the integration of digital product and service management practices for professionals transitioning from previous ITIL certifications. 

The ITIL® 5 Foundation Bridge Exam is in the following format: 

• Question Type: Multiple Choice 
• Total Questions: 20 
• Pass Mark: 65%
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed Book