ITIL® Version 5 Transformation Course Outline

Module 1: ITIL Foundation Recap and Transformation Overview

  • Key Concepts of ITIL
  • Key Concepts of ITIL Transformation

Module 2: The ITIL Transformation Model

  • Layers, Stages, Steps, and Contextual Adaptation in Transformation
  • Introduction to Common Patterns for Transformation

Module 3: Initiation Patterns

  • Key Characteristics of the Five Initiation Patterns
  • How does an Initiation Pattern influence Scope, Sponsorship, Timing, and Methods?
  • Describe the Tools/Methods/Techniques that Could Contribute to the Initiation Pattern

Module 4: Governance Patterns

  • Describe Common BAU Governance Patterns
  • Describe Common Transformation Governance Patterns
  • Distinguish BAU vs. Transformation Governance Patterns
  • How Governance Supports Alignment, Decision-Making, and Oversight in Transformation?

Module 5: Execution Patterns

  • Three Execution Patterns
  • How Transformation Work is Executed using the Implement, Discover, and Contain Patterns
  • Recognise which Execution Pattern Fits Different Transformation Situations
  • Apply the Correct Execution Pattern to Simple Transformation Examples

Module 6: End-to-End Transformation Examples

  • End-to-End Examples
    • Describe an End-to-End Transformation Example
    • Assess an End-to-End Transformation Example

Module 7: Measurement, Learning, and Synthesis

  • Tools, Methods, and Techniques
  • Measurement and Evidence
  • Learning and Knowledge Transfer

Module 8: ITIL and AI

  • Transformation in the AI Context
  • AI Governance

Module 9: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
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Who Should Attend this ITIL® 5 Transformation Certification? 

The ITIL® 5 Transformation Certification is designed for professionals responsible for leading, supporting, or enabling change across service organisations. It is particularly beneficial for: 

  • IT Service Managers 
  • Transformation and Change Managers 
  • Digital and Technology Leaders 
  • IT Consultants and Advisory Professionals 
  • Enterprise Architects 
  • Programme and Project Managers 

Prerequisites of the ITIL® 5 Transformation Certification 

There are no formal prerequisites for this ITIL® 5 Transformation Certification Course. However, delegates should have completed the ITIL® 5 Foundation Certification in order to take the ITIL® 5 Transformation Exam. 

ITIL® Version 5 Transformation Certification Overview

The ITIL® 5 Transformation Certification Course covers digital transformation in IT service management. It focuses on aligning IT services with business needs using modern practices. Key areas include value streams, automation, and strategy. 

This training builds skills to drive change and optimise service delivery. It improves readiness for transformation initiatives and enhances efficiency. Learners also strengthen decision-making for complex challenges. 

This 2-Day course offered by The Knowledge Academy helps delegates apply concepts in real-world scenarios. It focuses on practical implementation and process improvement. Professionals gain skills to adapt to evolving technologies.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

ITIL® (Version 5) Transformation Certification

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What's Included in this ITIL® Version 5 Transformation Certification? 

  • World-Class Training Sessions from Experienced Instructors 
  • Interactive Learning with 24*7 Support 
  • Digital Delegate Pack 
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ITIL® 5 Transformation Course Exam Information

The ITIL® 5 Transformation course assesses a delegate’s ability to understand and apply modern service transformation principles within dynamic digital environments. It validates knowledge of organisational change, value stream optimisation, and practices required to enable agile, resilient, and value-driven service management.

The ITIL® 5 Transformation Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book
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Train Your Workforce

Looking for ITIL® 5 Transformation Certification in-house or onsite training in Mississauga? We specialise in corporate group training and bulk bookings for organisations of all sizes in Mississauga. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Access ITIL® 5 Transformation Certification in Mississauga delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Transformation Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Transformation Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Transformation Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access ITIL® 5 Transformation Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Package deals for ITIL® 5 Transformation Certification in Mississauga

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Transformation Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Transformation Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Transformation Certification - in Mississauga FAQs

What is ITIL® 5 Transformation Certification?

ITIL® 5 Transformation Certification commonly refers to ITIL® 4 transformation-focused training, helping organisations manage change, adopt new operating models, and deliver business value.

Who is the ITIL® Transformation Certification designed for?

This certification is ideal for change leaders, IT managers, transformation professionals, and consultants involved in organisational or digital transformation initiatives.

How does ITIL® Transformation Certification help organisations manage change?

The certification provides practical guidance on planning, enabling, and sustaining change, ensuring IT services evolve in line with business priorities and customer needs.

What transformation skills will I gain from this course?

You will gain skills in change enablement, service improvement, stakeholder engagement, and value-driven transformation, supporting long-term organisational resilience.

How is ITIL® Transformation Certification relevant to digital transformation?

ITIL® Transformation Certification supports digital transformation by enabling teams to adapt processes, culture, and services while managing risk and maintaining service quality.

What are the career benefits of ITIL® Transformation Certification?

This certification enhances your credibility as a transformation-focused IT professional, opening opportunities in leadership, consulting, and enterprise change roles.

What is the cost/training fees for ITIL® 5 Transformation Certification in Mississauga?

The training fees for ITIL® 5 Transformation Certification in Mississauga starts from CAD3395

Which is the best training institute/provider of ITIL® 5 Transformation Certification in Mississauga?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Transformation Certification.

What are the best ITIL® Certification Training courses in Mississauga?

Please see our ITIL® Certification Training courses available in Mississauga

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