ITIL® 5 Experience Certification in Kitchener

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ITIL® 5 Experience Certification

Kitchener

Gain skills in continual experience improvement with ITIL® 5 Experience Certification.
Explore service experiences, customer journeys, and value co-creation models.
Understand how experience design supports the ITIL Value System and service lifecycle.

Dates & Prices

ITIL® 5 Experience Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Experience Certification Course Outline

Module 1: ITIL Foundation Recap and Experience Overview

Key Concepts of ITIL
Key Concepts of Experience

Module 2: Experience Stakeholders and Tensions

Service Stakeholders
- Key Experience Stakeholders’ Roles
- Consumer Stakeholders’ Roles
- Explain the Provider Stakeholders’ Roles

Module 3: Experience and the ITIL Four Dimensions

Experience and the ITIL Four Dimensions
- How Experience Integrates/Influences/is reflected in all ITIL Four Dimensions
- How to Improve Experience through the 'Organisations and People' Dimension
- How to Improve Experience through the 'Partners and Suppliers' Dimension
- How to Improve Experience through the 'Information and Technology' Dimension
- How to Improve Experience through the 'Value Streams and Processes' Dimension
Apply the ITIL Four Dimensions

Module 4: Experience in the ITIL Product and Service Lifecycle

Experience in the ITIL Product and Service Lifecycle
- Value Chain Activities
- Functional and Relational Interactions
- Apply Stakeholder Role Mapping
- Differentiate Functional vs. Relational Interactions

Module 5: Capturing Experience: Evidence, Signals, and Quality

Key Concepts of Experience Capture
Experience Evidence

Module 6: Service Journeys: Relationships, Agreements, and Stakeholder Journeys

Service Relationships, Agreements, and Journeys
Organisations
Consumer Stakeholders
Provider Stakeholders

Module 7: Continual Experience Improvement

Digital Experience Improvement
- Apply the Notice – Interpret – Hypothesize – Experiment Loop within the ITIL Continual Improvement Model
- Differentiate Improvements by the System versus Improvements to the System
- Role of Trust and Psychological Safety in Experience Improvement

Module 8: AI, Experience, and Governance

Experience Management in the AI Context
AI Governance

Module 9: ITIL and Other Frameworks

ITIL and DevOps
ITIL and PRINCE2

Who Should Attend ITIL® Version 5 Experience?

ITIL® 5 Experience is ideal for professionals who want to strengthen their understanding of experience-led product and service management in digital environments. It is particularly suitable for those involved in designing, delivering, and improving service experiences across modern IT and business landscapes, including:

IT Service Management Professionals
IT Managers and Service Leaders
Service Delivery and Operations Managers
Digital and Product Managers
Service Owners
Customer and Experience Management Professionals
DevOps and Digital Transformation Practitioners

Prerequisites for ITIL® Version 5 Experience

Learners must complete the ITIL® Version 5 Foundation before attending ITIL® Version 5 Experience. Those who have completed the ITIL ® 4 Foundation are required to complete the ITIL® Version 5 Bridge Course prior to progressing to this Experience module.

ITIL® 5 Experience Certification Overview

ITIL® Version 5 Experience focuses on applying experience-led thinking to improve how digital products and services are delivered and perceived. It explains how experience insights support value co-creation, strengthen service relationships, and enhance outcomes across value streams.

This 2-Day course offered by The Knowledge Academy equips delegates with the knowledge required to apply ITIL experience management principles in real-world service environments. Delegates will learn how to interpret experience signals, map stakeholder roles, and implement structured improvement approaches to enhance service outcomes.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

ITIL® 5 Experience Certification

What’s Included in this ITIL® Version 5 Experience?

World-Class Training from Experienced Instructors
Digital Delegate Pack

ITIL® 5 Experience Certification Course

The ITIL® 5 Experience Certification Course assesses delegate understanding of experience-centric service management and value co-creation. It validates knowledge of integrating customer, user, and employee experience principles with ITIL practices to design and deliver impactful, value-driven services.

The ITIL® 5 Experience Certification Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 70%
Duration: 90 Minutes
Open Book/ Closed Book: Open Book

Train Your Workforce

Looking for ITIL® 5 Experience Certification in-house or onsite training in Kitchener? We specialise in corporate group training and bulk bookings for organisations of all sizes in Kitchener. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Kitchener venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kitchener is a city located in Southern Ontario, Canada. There is a population of around 219,200 people living in Kitchener whilst the metropolitan area has around 507,100 people inhabiting there. The University of Waterloo is a public research university based just outside of Kitchener. The University was established in 1956. The University of Waterloo has around 30,000 students in attendance studying various areas such as; Applied Health Sciences, Public Health, Accounting & Finance, International Affairs, Engineering, Environment, Mathematics, Science and Pharmaceutical Studies. The Wilfrid Laurier University is also located just outside of Kitchener. It is a public research university and was established in 1973. There are around 18,000 students in attendance either full time or part time.

Ways to take ITIL® 5 Experience Certification in Kitchener

Online Instructor-Led Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Experience Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 Experience Certification in Kitchener delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Experience Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Experience Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Experience Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 Experience Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 Experience Certification in Kitchener from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Experience Certification that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

ITIL® 5 Experience Certification Schedule in Kitchener

Online Instructor-Led

Classroom

Onsite

Package deals for ITIL® 5 Experience Certification in Kitchener

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Experience Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Experience Certification, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

ITIL® Managing Professional (MP) Certification Path

ITIL® 5 Foundation Certification CAD2995
ITIL® 5 Product Certification CAD3395
ITIL® 5 Service Certification CAD3395
ITIL® 5 Experience Certification CAD3395
ITIL® 5 Transformation Certification CAD3395

Total Without Package: CAD16575

Package Price: CAD9995 (Save CAD6580)

Purchase now

ITIL® 5 Experience Certification in Kitchener FAQs

What is the ITIL® Version 5 Product?

ITIL® Version 5 Product refers to the latest evolution of the ITIL framework that integrates modern product and service management with digital, experience-led, and value-focused practices to support organisations operating in complex, technology-driven environments.

Who is ITIL® 5 Experience for?

ITIL® Version 5 Experience Training is designed for professionals involved in service design, product management, experience management, and digital transformation who want to apply experience-led thinking within modern IT and business environments.

When is ITIL® Version 5 Experience launching?

The ITIL® Version 5 Experience Certification was launched on 12th March 2026. To get more information about the course and prices, get in touch with us.

Are there any prerequisites for ITIL® Version 5 Experience?

Yes. Learners must complete the ITIL® Version 5 Foundation. Those who hold the ITIL® 4 Foundation are required to complete the ITIL® Version 5 Bridge Course before progressing. If needed, learners can check out our ITIL® Version 5 Foundation training to meet this requirement.

What is the cost/training fees for ITIL® 5 Experience Certification in Kitchener?

The training fees for ITIL® 5 Experience Certification in Kitchener starts from CAD3395

Which is the best training institute/provider of ITIL® 5 Experience Certification in Kitchener?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Experience Certification.

What are the best ITIL® Certification Training courses in Kitchener?

Please see our ITIL® Certification Training courses available in Kitchener

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water