Course information

MacOS Mojave Troubleshooting and Support Training Course Outline

Module 1: Installation and Configuration

  • Introduction
  • Features in macOS Mojave
  • macOS Requirements before Installation
  • Installing macOS Mojave
  • Clean Install a New Shiny Version
    • Compatibility of Existing Mac with macOS Mojave
    • macOS Mojave Bootable USB Installer Drive
    • Backing Up All the Data
  • Steps to Install a New Shiny Version
  • Upgrading Mac
  • Using Setup Assistant for Initial Configuration
  • Recovery in macOS Mojave and Installing Software Updates

Module 2: Manage Users

  • Introduction
  • Overview of User Accounts
  • Add and Remove User Accounts
  • Recovering User Name/Account Name
  • Changing the User Password
  • Reset User Password
  • Using Home Folders

Module 3: Security

  • New Security Features in macOS Mojave
  • Exploring the Keychain
  • Using the Keychain
  • Reset and Change User Passwords

Module 4: File Systems

  • Introduction
  • Hard Disks, Partitions, and Volumes
  • APFS File System and Disk Management
  • Partitioning and Erasing with Disk Utility
  • Data Migration in Target Disk Mode
  • Data Encryption with FileVault
  • MacOS Permissions Models
  • Modification of Permissions

Module 5: Data Management

  • Archiving Files and Folders
  • Revealing Hidden Files and Folders
  • Navigating the File System
  • Exploring and Navigating the Library Folders
  • Understanding Metadata
  • Using Siri and Spotlight
  • Time Machine Solution
  • Backing up and Restoring Data
  • Storing Data with the Time Machine

Module 6: Applications and Processes

  • Installing and Uninstalling Applications
  • Troubleshoot Application Issues
  • Launching Services
  • Quicklook
  • Saving Documents with iCloud Drive
  • Continuity and Universal Clipboard
  • Optimising Storage with macOS Mojave

Module 7: Network Configuration

  • Configuring Basic Network Settings
  • Configuring Proxy Servers
  • Configuring VPN Settings
  • Troubleshooting Network Issues

Module 8: Network Services

  • Using Mail Services
  • Using Mail Services: Send and Reply
  • Using Mail Services: Organise and Search
  • Using Exchange
  • Accessing Network File Servers
  • Screen Sharing Services
  • Using and Navigating the Firewall

Module 9: Managing the Boot Process

  • MacOS Recovery Tools
  • MacOS Recovery Utilities
  • Troubleshooting with Console and Terminal
  • Firmware with the Boot Process
  • Start-up for the Troubleshooting of the Boot Process

Module 10: Binding macOS to Active Directory

  • macOS in the Microsoft Windows Active Directory Environment
  • Configuring the Network
  • Active Directory Domain
  • Binding a Mac to the Domain

Module 11: Troubleshooting Integration Issues

  • Troubleshooting macOS
  • Troubleshooting in the Microsoft Windows Active Directory Environment
  • Common Troubleshooting Issues

Module 12: Deployment

  • Create macOS Images in a Corporate Network
  • Maintain macOS Images in a Corporate Network
  • Deploy macOS Images in a Corporate

Module 13: Remote Management

  • Apple Remote Desktop
  • Remotely Manage macOS
  • Generating Detailed Reports
  • Deploying Software
  • Remote Assistance

Module 14: Mobile Device Management

  • MDM Management of macOS
  • Working of the MDM Protocol

 

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Who should attend this MacOS Mojave Troubleshooting and Support Training Course?

MacOS Mojave Troubleshooting and Support Training Course is designed for a variety of professionals who want to learn how to troubleshoot and support MacOS Mojave systems. The following professionals can benefit from attending this course:

  • IT Support Technicians
  • Help Desk Professionals
  • System Administrators
  • Technical Support Engineers
  • Mac Administrators
  • Desktop Support Specialists
  • IT Managers overseeing Mac environments

Prerequisites of the MacOS Mojave Troubleshooting and Support Training Course

There are no formal prerequisites for this MacOS Mojave Troubleshooting and Support Training Course. However, a basic understanding of MacOS and some prior experience with troubleshooting and supporting computer systems will be beneficial.

MacOS Mojave Troubleshooting and Support Training Course Overview

MacOS Mojave Troubleshooting and Support Training is one of the IT Support and Solution Courses, that provides a comprehensive understanding of the troubleshooting techniques and support strategies essential for effectively managing macOS Mojave systems. In today's digital landscape, where macOS is widely used in various professional settings, mastering Mojave troubleshooting is crucial for ensuring system stability and optimal performance.

To thrive in this tech landscape, professionals need a nuanced understanding of macOS Mojave troubleshooting. System administrators, IT support personnel, and anyone responsible for maintaining macOS environments should aim to master this subject to enhance their problem-solving skills and contribute to seamless system operations.

This 2-day training by The Knowledge Academy equips delegates with practical skills in diagnosing and resolving common issues encountered in macOS Mojave. The course covers topics such as system optimisation, software compatibility, and security, providing delegates with a solid foundation to tackle real-world challenges efficiently.

Course Objectives

  • To comprehend troubleshooting techniques tailored for macOS Mojave
  • To gain proficiency in diagnosing and resolving macOS-related issues
  • To understand system optimisation strategies for macOS Mojave
  • To enhance skills in providing efficient support for Mac users
  • To learn preventive measures to mitigate future macOS challenges
  • To apply troubleshooting concepts to real-world macOS scenarios

Upon completion, delegates will possess the expertise to troubleshoot macOS Mojave effectively, ensuring optimal performance, user satisfaction, and the ability to provide efficient support within the Apple ecosystem.

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What’s included in this MacOS Mojave Troubleshooting and Support Training?

  • World-Class Training Sessions from Experienced Instructors          
  • MacOS Mojave Troubleshooting and Support Certificate        
  • Digital Delegate Pack

Why choose us

Our Montreal venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Montreal is the largest city in the province of Quebec and is the 9th largest city in the whole of the continent of North America. The city is named after the hill in the heart on the city called Mount Royal. It has and estimated population of roughly 1.65 million people. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Montreal and find that picking a secondary school is a fraught decision involving school zones and ratings. Royal West Academy is one of the most prestigious schools in Montreal. It is a public Anglophone secondary school that performs excellently academically. Royal West Academy is part of the English Montreal School Board. The schools mission is to provide a structured environment for those who are committed to academic study. They offer top computer training courses and have an appreciation for the arts, social issues and community responsibilities. To enter this school students must pass an entrance exam due to the limit places that are available. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Montreal has the highest concentration of post-secondary students of all major cities in North America. There are 4 universities, seven degree awarding institutions and 12 CEGEPS (publicly funded pre‑university college in the province of Quebec) in a 5 mile radius. The University of Montreal is the second largest research university in the country. It is ranked 115th in the world and is the 5th highest ranked Canadian university in the world rankings. The university is affiliated with two other higher education institutions in the area; the École Polytechnique de Montréal (School of Engineering) and HEC Montréal (School of Business). The school of business is widely regarded as being one of the best business schools in Canada. The University of Montreal is a Francophone institute which means the lessons are taught predominantly in French.

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Address

Regus,
2001 University Street, Suite 1700
Montreal
Quebec
H3A 2A6

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led MacOS Mojave Troubleshooting And Support in Montreal. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's MacOS Mojave Troubleshooting And Support in Montreal, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

MacOS Mojave Troubleshooting And Support in Montreal FAQs

Please arrive at the venue at 8:45am.
There are no prerequisites for attending this course. However, basic knowledge of macOS would be beneficial.
Anyone interested in managing computer networks or labs running macOS can attend this course.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for macOS Mojave Troubleshooting and Support Training certification in Montreal starts from CAD4295
The Knowledge Academy is the Leading global training provider for macOS Mojave Troubleshooting and Support Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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