Course information

ISO 10001 Quality Management System Training​ Course Outline

Module 1: Introduction to ISO 10001 Standard

  • Introduction
  • Scope
  • Normative References
  • Terms and Definition

Module 2: Guiding Principles

  • General
  • Commitment
  • Capacity
  • Transparency
  • Accessibility
  • Responsiveness
  • Information Integrity
  • Accountability
  • Improvement
  • Confidentiality
  • Customer-Focused Approach
  • Competence and Timeliness

Module 3: Code Framework

  • Context of the Organisation
  • Establishment
  • Integration
  • Case Study

Module 4: Planning, Design, Development, and Implementation

  • Determine Code Objectives
  • Gather and Assess Information
  • Obtain and Assess Input from Relevant Interested Parties
  • Prepare Code
  • Prepare Performance Indicators
  • Prepare Code Procedures
  • Prepare Internal and External Communication Plan
  • Determine Resources Needed
  • Implementation

Module 5: Maintenance and Improvement

  • Collection of Information
  • Evaluation of Code Performance
  • Evaluation of the Satisfaction with the Code
  • Review of the Code and Code Framework
  • Continual Improvement
  • Case Study

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Who should attend this ISO 10001 Quality Management System Training Course?

This ISO 10001 Quality Management System Training Course is designed for professionals involved in quality management, customer satisfaction, and organisational improvement. The following professionals can greatly benefit from attending this course:

  • Quality Managers
  • Customer Service Managers
  • Process Improvement Specialists
  • Auditors
  • Quality Assurance Professionals
  • Customer Experience Managers
  • Compliance Officers

Prerequisites of the ISO 10001 Quality Management System Training Course

There are no formal prerequisites for this ISO 10001 Quality Management System Course. However, familiarity with Quality Management concepts can be beneficial for the delegates.

ISO 10001 Quality Management System Training Course Overview

ISO 10001 pertains to Quality Management Systems (QMS), emphasising customer satisfaction through effective processes. It holds relevance in ensuring consistent delivery of quality products or services, fostering customer trust, and enhancing competitiveness in today's market driven by customer-centricity.

Proficiency in ISO 10001 is essential for Quality Managers, Auditors, Compliance Officers, Customer Service Professionals, and those overseeing business operations. Mastery of this standard enables them to implement robust QMS practices, prioritise customer needs, and enhance customer satisfaction, which is crucial for sustaining business success.

This 1-day training delves into ISO 10001's principles, covering customer-focused strategies, quality assurance, and continual improvement. Delegates gain insights into enhancing customer satisfaction, implementing effective QMS, and aligning business processes with customer expectations, enhancing their capability to deliver superior products or services.

Course Objectives:

  • To comprehend the principles of ISO 10001 for Quality Management Systems
  • To implement customer-focused strategies to enhance satisfaction
  • To establish and maintain effective QMS practices within organisations
  • To prioritise customer needs and expectations in business operations
  • To ensure continual improvement in product/service quality
  • To align business processes with customer-centric approaches

Delegates completing this ISO Certification Course will possess comprehensive expertise in ISO 10001, enabling them to implement and maintain robust Quality Management Systems focused on enhancing customer satisfaction. They'll have the skills to prioritise customer needs, improve product/service quality, and align business processes effectively.

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What’s included in this ISO 10001 Quality Management System Course?

  • ISO 10001 Quality Management System Examination
  • World-Class Training Sessions from Experienced Instructors
  • ISO 10001 Quality Management System Certificate
  • Digital Delegate Pack

ISO 10001 Quality Management System​ Exam Information 

To achieve the ISO 10001 Quality Management System Training, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes

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To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 10001 Quality Management System Training | ISO Training in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ISO 10001 Quality Management System Training | ISO Training in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ISO 10001 Quality Management System Training | ISO Training in Ottawa FAQs

The International Organisation for Standardisation (ISO) is an independent international organisation that develops standards, frameworks, principles, and requirements needed for evaluating and reporting various systems and bringing consistency to businesses' working globally.
There are no formal prerequisites for attending this ISO 10001 Training course.
This ISO 10001 Training course is suitable for anyone who wants to learn about developing, implementing, and maintaining a compliant and successful Quality management system.
ISO 10001 standard refers to planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. It is valid to product-related codes, including different promises made to customers by an organisation regarding their behaviour.
Professionals who hold knowledge and skills in Quality Management systems (QMS) are highly desirable by almost every organisation. Attending our ISO 10001 training course allows you to gain in-depth knowledge regarding QMS to get a job with a high pay scale.
In this ISO 10001 training course, you will learn various concepts such as code framework, prepare performance code, determine resource needs, guiding principles, terms and definitions, determine code objectives, evaluation of code performance, continual improvement, etc.
The training fees for ISO 10001 Quality Management System Training certification in Ottawa starts from CAD2595
The Knowledge Academy is the Leading global training provider for ISO 10001 Quality Management System Training.
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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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