ILM | ILM Level 3 | ILM Certificate In Leadership And Management

ILM Level 3 Certificate in Leadership and Management Course Outline

Total Credit Value: 13

Guided Learning Hours: 58

Unit 8600-312: Understanding Conflict Management in the Workplace

Credit Value – 1

Guided Learning Hours – 4

Module 1: Understand Conflict Management in the Workplace

• Introduction
• Causes of Conflict at Work
• Stages in the Development of Conflict
• Effects of Conflict on Team Performance
• Managing Workplace Conflict
• Resolve Conflict in the Workplace
• Techniques to Minimise the Adverse Effect of Conflict
• Ways to Create Harmony at Work

Unit 8600-313: Understanding Stress Management in the Workplace

Credit Value – 1

Guided Learning Hours – 7

Module 2: Know How to Manage Stress in the Workplace

• Causes and Impact of Stress in the Organisation
• Sign and Symptoms of Stress
• Stress Management Technique

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

• Role as a Manager in Relation to Work-Related Stress
• Principles of Counselling
• How does Workplace Counselling Help Employees and Employers?

Unit 8600-303: Planning and Allocating Work

Credit Value – 2

Guided Learning Hours – 9

Module 4: Know How to Plan Work in the Workplace

• Organisational Targets Relevant to the Team
• Set SMART Objectives for the Team to Achieve the Targets
• Use a Technique to Plan to Achieve the Objectives
• How to Monitor and Control a Planned Activity

Module 5: Know How to Allocate Work to Team Members

• Resources Required to Complete a Planned Activity
• How to Allocate Work to Team Members
• How to Assess and Support Team Performance in Achieving Objectives

Module 6: How to Improve the Performance of a Team in Delivering to Plan

• Possible Cause of variance from a Planned Activity
• Actions to Overcome Causes of Variance
• How to Involve Team Members in identifying ways to Improve Performance to Meet Objectives

Unit 8600-309: Understand How to Establish an Effective Team

Credit Value – 1

Guided Learning Hours – 5

Module 7: Understand How to Develop and Maintain Effective Working Relationships

• Benefits of Effective Working Relationships in Developing and Maintaining the Team
• Behaviours Which Could Develop and Maintain Trust at Work
• Role of Communication in Developing Effective Team Working

Module 8: Understand How to Build a Team

• Differences Between a Group and a Team
• Stages of an Established Model of Group Formation
• How a Manager Could Benefit from Knowing Team Members’ Preferred Roles as Defined in an Established Team Role Model

Unit 8600-318: Understanding Quality Management in the Workplace

Credit Value – 2

Guided Learning Hours – 6

Module 9: Understand the Importance of Quality Management Within the Workplace

• Why is Quality Important for a Business?
• What is an Internal Customer and External Customer?
• Comparing Internal and External Customers
• Total Quality Management
• Difference Between Design Quality Standards and Process Quality Standards
• Cost of Quality

Module 10: Understand How Quality is Delivered Within the Workplace

• Introduction to Quality System
• Total Quality System in the Workplace
• Quality Management Standards
• Tools Used to Monitor Quality for Better Business
• Quality Record Management
• Improve Work Performance and Quality
• Quality Standards

Unit 8600-200: Developing Yourself as a Team Leader 

Credit Value – 1

Guided Learning Hours – 6

Module 11: Understand the Role and Responsibilities of the Team Leader

• Role of the Team Leader
• List the Responsibilities of the Team Leader Within the Team
• Limits of the Team Leader’s Authority and Their Accountability
• Example of a Situation Where They Would Need to Refer to Someone with Senior Authority

Module 12: Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

• Gather Feedback on Own Performance from Different Sources
• Interpret the Feedback and List Areas for Improvement
• Action Plan to Address Weaknesses and Improve Performance

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 13: Understand the Importance of Promoting Personal Development

• Assess the Potential Benefits to the Organisation of Developing Individuals
• Assess the Benefits to the Individual of Personal Development

Module 14: Be Able to Plan for an Individual’s Development

• What are Expectations?
• How to Manage an Individual’s Expectations in Personal Development
• Development Vehicles
• Develop a Plan to Meet the Identified Development Needs of an Individual

Who Should Attend this ILM Level 3 Certificate in Leadership and Management?

This ILM Level 3 Certificate In Leadership And Management is suitable for professionals who want to develop their Leadership and Management skills to effectively lead teams and contribute to the success of their organisation. This course can be beneficial for a wide range of professionals, including:

• Team Leaders
• Production Supervisors
• Operations Managers
• First Line Managers
• Marketing Managers
• General Managers
• Project Managers

Prerequisites for the ILM Level 3 Certificate in Leadership and Management

There are no formal prerequisites for this Level 3 Certificate in Leadership and Management Training. However, a basic understanding of leadership principles and management will be beneficial.

Introduction to ILM Level 3 Certificate in Leadership and Management

ILM Level 3 Leadership and Management Training introduces delegates to core leadership and management principles. It explains how to lead teams effectively, improve communication, and apply structured management practices in the workplace.

This training builds delegates’ confidence in handling people management challenges. It strengthens decision-making, problem-solving, and leadership capability, supporting consistent performance and organisational stability.

This 2-Day course offered by The Knowledge Academy enables delegates to apply leadership and management principles with confidence. It supports delegates in motivating teams, managing change, and leading effectively across diverse organisational environments.

ILM Level 3 Certificate in Leadership and Management Course Objectives

• To understand key leadership and management principles
• To enhance communication skills for effective team leadership
• To develop strategies for conflict resolution
• To learn techniques for motivating and engaging teams
• To improve decision-making skills
• To identify and develop personal leadership styles

After completing the ILM Level 3 Certificate in Leadership and Management, delegates will receive a certificate, validating their leadership and management skills. This certification is a valuable asset for career progression and demonstrates a commitment to professional development.

What’s Included in this ILM Level 3 Certificate in Leadership and Management

• World-Class Training Sessions from Experienced Instructors
• ILM Level 3 Certificate in Leadership and Management Assessment
• Interactive Learning with 24*7 Support
• Digital Delegate Pack

ILM Level 3 Certificate in Leadership and Management Assessment Information

• You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
• You'll submit these online and they'll be marked by your ILM tutor.