Course information

ILM Level 3 Award in Leadership and Management Course Outline

Unit 1: Understanding Conflict Management in the Workplace 8600-312

C.V: 1

Module 1: Understand Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Stages in the Development of Conflict
  • Effects of Conflict on Team Performance
  • Managing Workplace Conflict
  • Resolve Conflict in the Workplace
  • Techniques to Minimise the Adverse Effect of Conflict
  • Ways to Create Harmony at Work

Unit 2: Understanding Stress Management in the Workplace 8600-313

C.V: 1

Module 2: Know How to Manage Stress in the Workplace

  • Causes and Impact of Stress in the Organisation
  • Sign and Symptoms of Stress
  • Stress Management Technique

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

  • Role as a Manager in Relation to Work Related Stress
  • Principles of Counselling
  • How Workplace Counselling Helps Employees and Employers?

Unit 3: Understanding Quality Management in the Workplace 8600-318

C.V:2

Module 4: Understand the Importance of Quality Management Within the Workplace

  • Why Is Quality Important for a Business?
  • What Is an Internal Customer and External Customer?
  • Comparing Internal and External Customers
  • Total Quality Management
  • Difference Between Design Quality Standards and Process Quality Standards
  • Cost of Quality

Module 5: Understand How Quality is Delivered Within the Workplace

  • Introduction to Quality System
  • Total Quality System in Workplace
  • Quality Management Standards
  • Tools Used to Monitor Quality for Better Business
  • Quality Record Management
  • Improve Work Performance and Quality
  • Quality Standards

Show moredowndown

Who should attend this ILM Level 3 Award in Leadership and Management Course?

The course is designed for individuals aspiring to or currently holding supervisory or team leader roles, seeking to enhance their Leadership and Management skills.

A few of the professionals who will benefit the most from this course are:

  • Line Managers
  • Team Leaders
  • Supervisors
  • General Managers
  • Sales Managers
  • Operations Managers

Prerequisites of the ILM Level 3 Award in Leadership and Management Course

This course demands a basic understanding of leadership concepts and management practices before opting for the ILM Level 3 Award in Leadership and Management Course.

ILM Level 3 Award in Leadership and Management​ Course Overview

While management is the process of organising, directing, and controlling employee activities along with other resources to achieve organisational goals, leadership is defined as a social relationship between two or more people who depend on each other to achieve specific mutual goals in a group setting. All managers must embrace leadership and management skills because using leadership and management skills can improve their team's performance effectively to achieve the company's desired goal. This training course plays a crucial role in assisting leaders and managers to resolve conflicts in the workplace. Studying this training will help learners gain the ability to perform management tasks, which could include managing projects, leading meetings, and motivating people to improve their performance. 

This ILM Level 3 Award in Leadership and Management Training course is intended to provide delegates with the knowledge and skills to manage conflict, stress, and quality in the workplace. Throughout this course, delegates will learn how to resolve conflict and create harmony in the workplace. They will also understand the causes and impact of stress in the organisation and how quality is delivered within the workplace. This course will be taught by our expert trainers, who have years of experience teaching leadership and management courses.

Course Objectives:

  • To improve the internal processes and increase customer satisfaction
  • To implement a quality management system to effectively manage the level of quality
  • To identify and resolve quality-related issues quickly and efficiently
  • To establish the root cause of workplace conflict
  • To get familiar with the stages of conflict and workplace conflict resolution
  • To measure and achieve goals by controlling situations to achieve their objectives.

After attending this training course, delegates will be able to develop their leadership and management skills and build upon leadership capabilities, such as motivating and engaging teams and managing relationships confidently. The Knowledge Academy's ILM Level 3 Award in Leadership and Management training course demonstrates to the delegates all the required skills to improve the team and organisational performance.

Delegates can also choose from our other popular ILM Level 3 courses such as ILM Level 3 Certificate in Leadership and Management, ILM Level 3 Diploma in Management, ILM Level 3 Diploma in Leadership and Management, and ILM Level 3 Certificate in Leadership.

Show moredowndown

What’s included in the ILM Level 3 Award in Leadership and Management Course?

  • ILM Level 3 Award in Leadership and Management Assessment
  • World-class training sessions from Experienced Instructors
  • ILM Level 3 Award in Leadership and Management Certificate 
  • Digital Delegate Pack 

ILM Level 3 Award in Leadership and Management Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Why choose us

Our Vancouver venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

­­­­Vancouver, a popular and beautiful city in the Canadian province of British Columbia, has an average population of roughly 603,500 spread across 44.39 square miles of land.  At The Knowledge Academy, we offer 50,000 classroom based training courses throughout the different areas of Vancouver, in order to enhance people’s learning in an array of subject areas.  Education in Canada is generally funded by federal, provincial, and local governments; the system is divided into primary, secondary and post-secondary education and is operated under provincial jurisdiction.  On the whole, there are 190 days in a school year, starting in September and ending towards the last Friday of June.  Some popular and highly regarded universities in Canada include: the University of Toronto (notable alumni including: William Lyon Mackenzie King, Vincent Massey, Donald Sutherland and Lesra Martin), the University of British Columbia (notable alumni including: Eddie Peng, Justin Trudeau and Nardwuar the Human Serviette), and the University of Alberta (notable alumni including: Dayo Wong, George Stanley and Beverley McLachlin).  In Vancouver, it is compulsory for residents under the age of 16 to complete compulsory schooling – from low level elementary (kindergarten + grades 1-7), to high level secondary (grades 8-12); Vancouver’s secondary schools are also commonly subdivided into two groups - starting with junior secondary and then followed by senior secondary level.  In most cases, expatriates of Vancouver will send their children to public schools.  The public schools in Vancouver are generally well-respected – scoring highly in student assessments at an international level, as well as nationally, and students normally have a reputation for positive academic success and achievements. Other residents of Vancouver opt for their children to attend private schools instead; although private schools are few-and-far-between in the area as opposed to other areas of Canada, there is still nonetheless a large private school community, most of which is largely either a religious or international institution.  

Show moredown

Address

World Trade Centre
999 Canada Place
Suite 404
Vancouver
British Columbia
V6C 3E2

 

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ILM Level 3 | ILM Award In Leadership And Management Qualification in Vancouver. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ILM Level 3 | ILM Award In Leadership And Management Qualification in Vancouver, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ILM Level 3 | ILM Award In Leadership And Management Qualification in Vancouver FAQs

Leadership is an integral part and component of effective management. Leadership behaviour stresses the importance of building an environment in which each and every employee develops and excels. In addition, organisations need strong leadership and management for optimal efficiency.
There are no pre-requisites needed for this course
Stress management is the ability to manage stress is essential for dealing with difficulties and failures. It enables individuals to move past setbacks and succeed. Effectively managing stress promotes a positive outlook, aids in problem solving, and results in a better quality of life.
The basic quality tools that are used to monitor quality for better business are stratification, histogram, check sheet (tally sheet), cause and effect diagram, pareto chart, scatter diagram, and control chart.
The primary purpose of this course is to help individuals acquire leadership and management skills, so they can effectively manage their employees, team, or organisation to achieve their desired goal.
In this ILM Level 3 Award in Leadership and Management training course, you will cover various topics like total quality system in the workplace, how workplace counselling helps employees and employers, principles of counselling, causes and impact of stress in the organisation, and many more.
The training fees for ILM Level 3 Award in Leadership and Management certification in Vancouver starts from CAD5095
The Knowledge Academy is the Leading global training provider for ILM Level 3 Award in Leadership and Management.
Please see our ILM Level 3 courses available in Vancouver
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on ILM Level 3?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +1 6474932992 and speak to our training experts, we should be able to help you with your requirements.

cross

OUR BIGGEST SPRING SALE!

Special Discounts

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.