ILM Level 2 Certificate In Effective Team Member Skills in Ottawa

ILM Level 2 Certificate in Effective Team Member Skills Course Outline

Total Credit Value – 13

Total Guided Learning Hours – 45

Unit 8003-227: Developing Effective Team Member Skills

Credit Value – 10

Guided Learning Hours – 36

Module 1: Responsibilities for Health and Safety within the Organisation

• Organisation’s Health and Safety Policies, Practices
• Identify a Hazard Within the Work Area and Outline the Risk
• How an Incident or Accident Associated with This Hazard?
• Responsibility in the Event of a Fire Evacuation or First Aid Incident

Module 2: Legal Requirements as a Team Member

• Why an Employment Contract/Agreement is Necessary?
• What They Should do if They Believe There is Unfair Discrimination?
• Legal Obligations That Govern the Team

Module 3: Know how to contribute towards solving problems

• Problem Faced by a Team in the Organisation
• Solution Agreed by the Team Leader and the Team
• How This Solution Could Be Implemented?

Module 4: Communicate Effectively with the Team

• Identify own Strengths and Weaknesses in Communicating
• Identify Ways in Which Own Ability to Communicate with Other Team Members

Module 5: Understand What is Required When Communicating with Those Outside the Team

• Organisational Requirements When Communicating with Those Outside
• What Team Members Could do to Improve Communication with People?

Module 6: Contribute to a Positive Work Environment Within a Diverse Team

• contribute to a positive work environment within a diverse team
• Example of Inappropriate Behaviour in the Team and Actions Should Be Taken

Module 7: How to use Physical Resources Efficiently?

• Resources Required for a Specific Team Activity and Explain Why it is Important
• How to Obtain Materials or Consumable Items for the Team?

Module 8: Manage Yourself and Your Time in Line with Your Team Goals

• Identify Own Strengths and Areas for Improvement
• Objectives to Help to Achieve the Team’s Goals or Targets
• Simple Time Management Technique

Module 9: Manage Yourself in a Stressful Situation

• Causes of Stress to Themselves and its Likely Impact on the Team
• Manage the Recognised Stress
• Sources of Support Available to the Individual in the Workplace

Unit 8003-230: Developing Yourself as an Effective Team Member

Total Credit Value – 3

Guided Learning Hours – 9

Module 10: Understand What is Meant by Teams and Teamwork

• Difference Between a Group and a Team
• Describe How a Group Becomes a Team
• Outline the Characteristics of a Good Team
• List the Advantages of Working in a Team

Module 11: Understand the Importance of Communication Within a Team

• Important for People Working in Teams
• Give Examples of Barriers to Communication

Module 12: Know How to Deal with Conflict in a Team

• Examples of Behaviours that Could Cause Conflict
• Outline Some Thing a Team Member can do

Module 13: Review Own Performance as a Team Member

• Identify Own Strengths and Weakness as a Team Member
• Identify Ways to Improve Own Ability to Function Effectively in a Team

Who Should Attend this ILM Level 2 Certificate in Effective Team Member Skills Course?

The ILM Level 2 Certificate in Effective Team Member Skills Course is ideal for individuals looking to enhance their teamwork capabilities, including professionals in any industry who work within a team environment. It is particularly beneficial for those seeking to improve their communication skills, conflict resolution abilities, and overall effectiveness as team members.

• Team Members 
• Project Coordinators 
• Junior Managers 
• Customer Service Representatives 
• Administrative Staff 
• Sales Associates 
• HR Assistants 
• Technical Support Staff 

Prerequisites of this ILM Level 2 Certificate in Effective Team Member Skills Course

There are no formal prerequisites for this course. However, an interest in improving teamwork skills and a desire to contribute more effectively within a team are advantageous.

ILM Level 2 Certificate in Effective Team Member Skills Course Overview

The ILM Level 2 Certificate in Effective Team Member Skills is designed to equip individuals with the essential skills and knowledge required to be effective and valuable team members. In today’s collaborative work environments, working well within a team is crucial for achieving personal and organisational success. This course provides delegates with practical tools and techniques to enhance their teamwork abilities, ensuring they can contribute positively to any team setting.

Proficiency in team dynamics and collaboration is vital for professionals at all levels, particularly those new to the workplace or those looking to improve their interpersonal skills. Whether you’re an entry-level employee or seeking to enhance your team contributions, mastering these skills can improve job performance and career progression. This course is ideal for Team Members, Project Coordinators, and Technical Support Staff.

This 2-day training course by The Knowledge Academy allows delegates to learn and practice key skills such as communication, problem-solving, and decision-making within a team context. Through interactive workshops and practical exercises, delegates will gain insights into the principles of effective teamwork, conflict resolution, and how to contribute to team goals. By the end of the course, delegates will be better equipped to work collaboratively and effectively within any team.

Course Objectives

• To understand the role and importance of being an effective team member
• To develop communication skills that enhance team collaboration
• To learn problem-solving techniques within a team setting
• To explore decision-making processes in teams
• To understand the dynamics of team roles and responsibilities
• To gain strategies for resolving conflicts within a team

After completing the course certification, delegates will possess the skills and confidence to contribute more effectively to their teams, leading to better collaboration, productivity, and job satisfaction.

What’s Included in this ILM Level 2 Certificate in Effective Team Member Skills Course?

• ILM Level 2 Effective Team Member Skills Assessment
• World-Class Training Sessions from Experienced Instructors
• ILM Level 2 Effective Team Member Skills Certificate
• Digital Delegate Pack

ILM Level 2 Certificate in Effective Team Member Skills Assessment Information 

• You will complete one assessment for each unit you study, consisting of short questions and written tasks.  
• You will submit these online, and they will be marked by your ILM tutor.