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This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.
The following subjects will be taught during this course:
Module 1: Role of Service Desk Support Technician
Module 2: Service Desk Support Terminology
Module 3: Recording, Updating, and Documenting Requests
Module 4: Resolve IT Related Incidents
Module 5: Creating User Accounts and Resetting Passwords
Module 6: Upgrading Different Types of Software
This IT support training course is for:
There are no prerequisites for this Service Desk training course.
The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are accurately recording and updating requests and installing and configuring IT equipment.
Communication is vital for a Service Desk Technician as they must interact with technical and non-technical individuals. This service desk course will help you to learn all of these skills which will give you the confidence to become a professional IT Support Technician.
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified Service Desk Support Technician. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Certified Service Desk Support Technician, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Trainer explains well on all modules. Highly recommended.
Friendly and good with his presentation and simple explanations
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
We may not have any package deals available including this course. If you enquire or give us a call on +1 6474932992 and speak to our training experts, we should be able to help you with your requirements.
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