FiTSM Foundation Training Course Outline

Module 1: IT Service Management: Introduction, Terms and Concepts

  • Why IT Service Management is Needed
  • Service and Value
  • What is a Service?
  • What is a Process?
  • Organisational Structure vs. Process
  • Most Important Elements of a Process
  • Service Management System (SMS)
    • Overview
    • Key Terms
    • Key Roles

Module 2: The FitSM Approach and Standards Family

  • What is FitSM?
  • The FitSM Approach
  • ITSM Principles
  • ITSM Principles: Plan-Do-Check-Act cycle (PDCA)
  • FitSM Key Principles
  • FitSM Parts
  • FitSM Process Model
  • A Possible Grouping of the FitSM processes
  • FitSM-0: "Overview and Vocabulary"
  • FitSM-1: "Requirements"

Module 3: IT Service Management – General Aspects

  • General Aspects: Overview
  • ITSM – General Aspects: Top Management
  • PDCA Applied to the SMS: Key Concepts
  • General Aspects: Summary

Module 4: IT Service Management – Processes

  • Service Portfolio Management (SPM)
  • Service Level Management (SLM)
  • Service Reporting Management (SRM)
  • Service Availability and Continuity Management (SACM)
  • Capacity Management (CAPM)
  • Information Security Management (ISM)
  • Customer Relationship Management (CRM)
  • Supplier Relationship Management (SUPPM)
  • Incident and Service Request Management (ISRM)
  • Problem Management (PM)
  • Configuration Management (CONFM)
  • Change Management (CHM)
  • Release and Deployment Management (RDM)
  • Continual Service Improvement Management (CSI)

Module 5: Benefits, Risks and Challenges of Implementing IT Service Management

  • ITSM: Benefits and Risks in Practice
  • Federated IT Service Provisioning
  • Comparison with Non-Federated IT Service Provisioning

Module 6: Related Standards and Frameworks

  • ITIL, ISO/IEC 20000 and ISO/IEC 27000
Show more blue-arrow

Who Should Attend this FiTSM Foundation Training Course?

This FiTSM Foundation Training Course is ideal for individuals looking to enhance their knowledge of IT Service Management (ITSM) practices. It is particularly beneficial for:

  • IT Service Management Professionals
  • Network and Systems Administrators
  • IT Managers and Directors
  • IT Support Staff
  • Cybersecurity Analysts
  • Service Delivery Managers
  • Process Improvement Specialists

Prerequisites of FiTSM Foundation Training Course:

There are no formal prerequisites to attend this FiTSM Foundation Training Course. 

FiTSM Foundation Training Course Overview

FiTSM is a standardised approach to managing IT services, ensuring efficient and effective service delivery. Its importance lies in providing organisations with a structured methodology to optimise IT services, increase customer satisfaction, and improve overall service management. The training benefits organisations by enhancing their IT service management processes, reducing risks, and ensuring consistent service quality. For individuals, the training offers a deeper understanding of ITSM practices, enhancing their skills and proficiency in managing IT services. Career-wise, delegates gain a competitive edge in the IT industry by acquiring recognised expertise, opening up opportunities for advancement in IT service management roles.

In this course, delegates will gain a comprehensive understanding of IT Service Management (ITSM) principles, processes, and practices. They will learn the core concepts of the FitSM approach, including the importance of service management systems (SMS) and key roles within ITSM. The course will cover a range of processes such as service portfolio management, incident management, and continual service improvement. Delegates will also explore related standards like ITIL, ISO/IEC 20000, and the PDCA cycle, gaining insights into how these frameworks integrate with FitSM.

Course Objectives:

  • To understand IT Service Management concepts and key terms.
  • To learn the FitSM approach and ITSM principles.
  • To explore the processes involved in IT service management.
  • To apply the PDCA cycle to ITSM practices effectively.
  • To manage risks and challenges in IT service provisioning.
  • To assess the benefits of adopting FitSM in organisations.

After completing this training, delegates will be equipped to implement ITSM processes effectively within their organisations. They will be capable of utilising the FitSM approach to manage IT services, optimise service delivery, and enhance customer satisfaction. Delegates will also be able to apply the PDCA cycle for continual service improvement, manage incidents, and align IT services with business needs.

Show more blue-arrow

What’s included in this FiTSM Foundation Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • FiTSM Foundation Training Certificate
  • Digital Delegate Pack
Show more blue-arrow

FitSM Foundation Exam Information

The FitSM Foundation Exam tests your knowledge of the FitSM standard for IT service management. The following information provides insight into the current structure of the FitSM Foundation exam.

  • Question Type: Multiple Choice
  • Total Questions: 20
  • Total Marks: 20 Marks
  • Pass Mark: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/Closed Book: Closed Book
Show more blue-arrow

Train Your Workforce

Looking for FiTSM Foundation Training in-house or onsite training in Montreal? We specialise in corporate group training and bulk bookings for organisations of all sizes in Montreal. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Montreal venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Montreal is the largest city in the province of Quebec and is the 9th largest city in the whole of the continent of North America. The city is named after the hill in the heart on the city called Mount Royal. It has and estimated population of roughly 1.65 million people. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Montreal and find that picking a secondary school is a fraught decision involving school zones and ratings. Royal West Academy is one of the most prestigious schools in Montreal. It is a public Anglophone secondary school that performs excellently academically. Royal West Academy is part of the English Montreal School Board. The schools mission is to provide a structured environment for those who are committed to academic study. They offer top computer training courses and have an appreciation for the arts, social issues and community responsibilities. To enter this school students must pass an entrance exam due to the limit places that are available. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Montreal has the highest concentration of post-secondary students of all major cities in North America. There are 4 universities, seven degree awarding institutions and 12 CEGEPS (publicly funded pre‑university college in the province of Quebec) in a 5 mile radius. The University of Montreal is the second largest research university in the country. It is ranked 115th in the world and is the 5th highest ranked Canadian university in the world rankings. The university is affiliated with two other higher education institutions in the area; the École Polytechnique de Montréal (School of Engineering) and HEC Montréal (School of Business). The school of business is widely regarded as being one of the best business schools in Canada. The University of Montreal is a Francophone institute which means the lessons are taught predominantly in French.

Show moredown

Ways to take FiTSM Foundation Training in Montreal

Online Instructor-Led Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led FiTSM Foundation Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

classes

Live classes

Join a scheduled class with a live instructor and other delegates.

interactive

Interactive

Engage in activities, and communicate with your trainer and peers.

degree

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

expertise

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

global

Scalable Training Delivery

Access FiTSM Foundation Training in Montreal delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master FiTSM Foundation Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

trainer

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

venue

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from FiTSM Foundation Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

classes

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

money

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn FiTSM Foundation Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

flexiblelearning

Flexible Learning

Access FiTSM Foundation Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

expert-developed

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

global-access

Global Training Provider

Access FiTSM Foundation Training in Montreal from a trusted global training provider delivering consistent learning to professionals worldwide.

cost-effective

Cost-Effective Training

Benefit from the cost-effective FiTSM Foundation Training that delivers high-quality course content without compromising learning outcomes.

interactive-lms

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Package deals for FiTSM Foundation Training

Our training experts have compiled a range of course packages on a variety of categories in FiTSM Foundation Training, to boost your career. The packages consist of the best possible qualifications with FiTSM Foundation Training, and allows you to purchase multiple courses at a discounted rate.

FiTSM Foundation Training FAQs

What is FitSM?

FitSM is a lightweight and practical framework for IT Service Management (ITSM) that helps organisations deliver high-quality IT services efficiently. It provides a structured approach similar to ISO/IEC 20000 but is simpler to implement and maintain.

Why was FitSM developed?

FitSM was developed by the European Commission–funded FedSM project to create a clear, accessible, and standardised approach to IT service management that could be adopted by organisations of any size or complexity.

How does FitSM differ from ITIL or ISO/IEC 20000?

FitSM is designed to be concise and less complex than ITIL or ISO/IEC 20000. While ITIL provides extensive guidance and ISO/IEC 20000 sets certification standards, FitSM offers a balanced, easy-to-apply framework focusing on efficiency and practicality.

What are the benefits of implementing FitSM in an organisation?

FitSM helps organisations improve service quality, enhance customer satisfaction, reduce operational costs, and establish consistent service management practices without the burden of heavy documentation or complex processes.

Who should attend a FitSM training course?

The training is suitable for IT professionals, service managers, project managers, quality managers, and anyone involved in designing, delivering, or improving IT services within an organisation.

How can FitSM benefit my career?

Earning a FitSM certification demonstrates a solid understanding of IT service management practices, enhances professional credibility, and increases career opportunities in IT governance, operations, and service delivery roles.

What is the cost/training fees for FiTSM Foundation Training in Montreal?

The training fees for FiTSM Foundation Training in Montreal starts from CAD3695

Which is the best training institute/provider of FiTSM Foundation Training in Montreal?

The Knowledge Academy is one of the Leading global training provider for FiTSM Foundation Training.

What are the best FitSM Course courses in Montreal?

Please see our FitSM Course courses available in Montreal

Show more blue-arrow

Customers Reviews

Request For Pricing

WHO WILL FUNDING THE COURSE?
+44

Corporate Training

Unlock tailored pricing and customised training solutions for your team’s needs.

Request your quote today!

Government of Canada Employees

Take advantage of our Standing Offers and Supply Arrangements with the Government of Canada to enjoy exclusive discounts when you register for training.

View Supply Arrangements

Why choose The Knowledge Academy

price

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

learning

Many delivery methods

Flexible delivery methods are available depending on your learning style.

resources

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water
santander barclays bmw google thames-water deloitte bupa tesla
cross

Upgrade Your Skills. Save More Today.

superSale Unlock up to 40% off today!

WHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.