Facilitation Skills Foundation and Practitioner Training Course Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

Facilitation Skills Foundation and Practitioner Training Course Outline

Foundation

Chapter 1: Process Iceberg® Model

  • Process Iceberg® Explained
    • Hierarchical
    • Sequential
    • Inter-Dependent
  • Problems in Meetings
  • Using the Process Iceberg® to help Groups become More Process Aware

Chapter 2: Task and Process and Two Key Tools

  • Context
  • Task and Process
    • Task
    • Process
    • Linking Task and Process
    • Red and Green Thinking and Facilitation
  • Format and Tools
    • What is Format?
    • Models, Tools and Techniques
  • SPO
  • Degrees of Uncertainty
    • Certainty
    • Complexity
    • Uncertainty
  • Levels of Process Awareness
    • The Dysfunctional Group
    • Transitional Groups
    • Process Aware Groups
  • Feedback Model
    • Reverse Feedback
  • Exercises
    • Levels of Process Awareness
    • Feedback Model
    • SPO
    • Degrees of Uncertainty

Chapter 3: The Key Roles

  • Task Leader’s Role
    • Determining the Task Leader’s Role
  • Facilitator’s Role
    • Subject Matter Expert or Not?
    • The Nature of the Facilitator’s Role
    • The Characteristics of the Changing Role
  • Facilitation Triangle

Chapter 4: Knowing Myself …Understanding Others

  • Myers Briggs Type Indicator® (MBTI)
    • Extraverts
    • Introverts
    • Sensing
    • Intuitives
    • Thinkers
    • Feelers
    • Judgers (Structured)
    • Perceivers (Unstructured)
  • Understanding the Different Types
    • Different Types... Different Techniques

Chapter 5: Preparing for an Event/Workshop

  • Meeting the ‘client’
    • First Meeting
  • Hearing the ‘real’ need
  • Planning the Agenda Process
    • Working Through the Objective
    • Designing the Process
    • Length for Each Task
    • Preparation Required
  • Selecting and Organising the Venue
  • How Many Facilitators Does It Take to Run a Process?
    • Certainty, Complexity, Uncertainty
    • Dysfunctional, Transitional, Process Aware
    • Number of Tables/Sub Groups
    • Time Available
    • Number of Facilitators Needed

Chapter 6: Contracting with a Group

  • Agreeing the Contract
    • Contracting with the Client
    • The Nature of the Task (Certainty/Complexity/Uncertainty)
    • The Relationship Between Time, Process and Task (The Facilitation Triangle)
    • Analysis of the Maturity of the Group (Dysfunctional – Process Aware)
  • The Role of the Facilitator in Terms of the Process
    • Process Responsibilities
    • Communications and Interpersonal Interactions
    • Who Does the Feedback?
    • Individual Preferences and Roles
    • Emotions
  • Why Does the Facilitator Need a Contract?
    • Confirming the Contract

Chapter 7: Facilitating an Event

  • The Impact of the Facilitator – Hamburg Research
    • Process Responses
    • Managing Introverts and Extraverts
  • Importance of Sharing Knowledge in a Systematic Way
    • Groupthink
    • Examples of Groupthink: Past and Present
    • Remedies for Groupthink
  • Good Process Ensures Good Decision-Making
    • Principles of Process Application
    • The Place of Feedback – Improving Levels of Understanding
    • Exchange of Information
    • Effect of Process Application
    • Symptoms of Taking the Wrong Approach
  • Convergent and Divergent Thinking
    • Convergent Thinking
    • Divergent Thinking
    • Freeing Up People’s Thinking
  • Tackling the Task Systematically – Using a Systematic Process Approach
    • Step One – Identify Issues
    • Step Two – Focus on the Main Issue(s)/Cause
    • Step Three – Define the Problem
    • Step Four – Selecting the Best Solution Should Be Done Against a Set of Criteria
    • Step Five – Generate Ideas for Potential Solutions
    • Step Six – Pinpoint the Most Appropriate Solution
    • Step Seven – Adverse Consequences
    • Step Eight – Action Planning
  • Watching for the Causes Not Symptoms – Symptom, Cause and Action
    • Making Interventions
    • Dealing with Problems in Meetings
  • There Are No Difficult People, Only a Poor Process
    • Unbalanced Roles or Preferences
    • Poor Communication or Interpersonal Interactions
  • Poor or inappropriate Process (Format or Tools)
  • Ill-defined Objective
  • Using SCA and SPO – Inner Dialogue
    • Thinking ‘up and down’ the Iceberg and looking ‘forward’
  • Capturing information – drawing skills

Chapter 8: Process Iceberg® Review

  • Conducting a Process Review
    • Ask the group “What Helped?”
    • What else Helped?
    • What Hindered?
  • Assessing Group Maturity by the Process Review

Chapter 9: Characteristics of an Effective Facilitator

  • Characteristics of an Effective Facilitator
    • Reaction to Change
    • Speed of Reaction
    • Approach to Process
    • Reaction to Stress
    • Breadth of Knowledge
  • Personal Strengths and the Areas where you will Feel Most and Least Comfortable

Practitioner

Section A:  Using the Models, Tools and Techniques

  • Selecting the ‘best fit’ Model, Tool or Technique
    • The Scope of the Task
    • Model, Tool or Technique
  • When and Where to Use the Models, Tools and Techniques
    • Process Models, Tools and Techniques - Facilitator’s Process Tools
    • Data Collection - Issue Identification and Collating
    • Decision Making - Prioritising
    • Action Planning and Implementation
    • Systematic Problem Solving and Solution Finding Model
    • Miscellaneous Tools and Techniques

Section B: Hearing the Process Words

  • Hearing the Process Words
  • Exercises in ‘Hearing the Process Words’
    • Situation 1
    • Situation 2

Section C: Models, Tools and Techniques for Effective Group Work

  • Feedback Model
  • Analogy
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Who Should Attend this Facilitation Skills Foundation and Practitioner Training?

This course is designed for professionals and aspiring facilitators looking to enhance their ability to lead group processes and foster collaboration in workplace settings. It is especially beneficial for those in roles requiring strong interpersonal and organisational skills.

  • Team Leaders
  • Project Managers
  • HR Professionals
  • Organisational Development Consultants
  • Change Managers
  • Educators and Trainers
  • Business Analysts

Prerequisites of Facilitation Skills Foundation and Practitioner Training

There are no formal prerequisites for attending this Facilitation Skills Foundation and Practitioner Training.

Facilitation Skills Foundation and Practitioner Training Course Overview

The Facilitation Skills Foundation and Practitioner Training Course equips participants with the essential skills to effectively lead and manage group processes. This comprehensive program focuses on developing process awareness, managing interpersonal dynamics, and applying structured facilitation techniques to drive successful outcomes. Career benefits include enhanced leadership capabilities, improved group decision-making skills, and the ability to facilitate diverse group settings with confidence and professionalism.

This 5-day course includes foundational topics such as the Process Iceberg® Model, task and process management, and advanced facilitation techniques. Practitioner-level insights, such as using models, tools, and techniques effectively, are also covered. This course not only builds facilitation skills but also enhances career prospects by preparing learners to excel in roles requiring group management, problem-solving, and decision-making expertise.

Course Objectives

  • Understand and apply the Process Iceberg® Model to real-world scenarios
  • Develop the ability to identify and address problems in group dynamics effectively
  • Gain expertise in task and process integration for optimal outcomes
  • Master the use of feedback models to foster productive communication
  • Learn to create structured agendas and plan workshops efficiently
  • Cultivate adaptability to manage uncertainty and group diversity

By the end of the course, learners will understand how to effectively facilitate group discussions, manage diverse personalities, and guide teams toward successful outcomes using systematic approaches. They will be adept at applying facilitation models, handling challenging group dynamics, and conducting impactful workshops.

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What's included in this Facilitation Skills Foundation and Practitioner Training?  

  • World-Class Training Sessions from Experienced Instructors 
  • The Facilitation Skills Foundation and Practitioner Training 
  • Digital Delegate Pack   
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Facilitation Skills Foundation Exam Information

The exam is specifically designed to validate your understanding of the essential principles and practical skills in facilitation, ensuring you are well-prepared to apply these techniques in real-life settings. Achieving certification highlights your capability to support and lead teams, fostering efficient and productive group interactions.

  • Question Type: Multiple Choice Format
  • Total Questions: 50 Questions
  • Total Marks: 50 marks
  • Pass Marks: 50% or 25/50 marks
  • Duration: 40 minutes
  • Open Book/ Closed Book: Closed book

 

Facilitation Skills Practitioner Exam Information

This advanced course deepens your facilitation expertise, focusing on strategic applications in more complex situations. The exam tests your ability to integrate and apply advanced facilitation strategies, ensuring you can navigate challenging group dynamics. Passing this exam confirms your proficiency in leading diverse teams through intricate processes, making you a valuable asset in any organisational leadership role.

  • Question Type: Objective-testing format
  • Total Questions: 80 Questions
  • Total Marks: 50% or 40/80 marks
  • Duration: 2.5 hours
  • Open Book/ Closed Book: Open book - Facilitation (2012) Practitioner manual only.
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Train Your Workforce

Looking for Facilitation Skills Foundation and Practitioner Training Course in-house or onsite training in Toronto? We specialise in corporate group training and bulk bookings for organisations of all sizes in Toronto. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Toronto venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Toronto, a city in the Canadian province of Ontario, has an average population of roughly 2,615,000 spread across 243.33 square miles of land – making it the busiest and most populous region in the whole of Canada.  At The Knowledge Academy, we offer 50,000 classroom based training courses throughout the different areas of Toronto, in order to enhance people’s learning in an array of subject areas.  Education in Canada is generally funded by federal, provincial, and local governments; the system is divided into primary, secondary and post-secondary education and is operated under provincial jurisdiction.  On the whole, there are 190 days in a school year, starting in September and ending towards the last Friday of June.  Some popular and highly regarded universities in Canada include: the University of Toronto (notable alumni including: William Lyon Mackenzie King, Vincent Massey, Donald Sutherland and Lesra Martin), the University of British Columbia (notable alumni including: Eddie Peng, Justin Trudeau and Nardwuar the Human Serviette), and the University of Alberta (notable alumni including: Dayo Wong, George Stanley and Beverley McLachlin).  With its massively diverse citizenry and education options, it is hard to solely categorise the formation of its education system; it is also the home site to four publicly funded K12 school boards, a publicly funded religious K12 school board, a range of K12 private and prepatory school and a plethora of other religious, vocational, career and specialist schools.  As French is a commonly spoken language in Canada, there are also a number of public school boards designed for French language students.  Regarding religious schools, there are a number of Christian, Islamic and Jewish schools based in Toronto, all of which offering a slightly different educational system to their students and are tailored to best suit a specific religion.  With non-public schooling in mind, there are also a variety of religious non-public school boards spread throughout Toronto, namely the Board of Jewish Education of Toronto and the Toronto Adventist District School Board.  

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Ways to take Facilitation Skills Foundation and Practitioner Training Course in Toronto

Online Instructor-Led Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Facilitation Skills Foundation and Practitioner Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Scalable Training Delivery

Access Facilitation Skills Foundation and Practitioner Training Course in Toronto delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Facilitation Skills Foundation and Practitioner Training Course with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Facilitation Skills Foundation and Practitioner Training Course industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Facilitation Skills Foundation and Practitioner Training Course through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access Facilitation Skills Foundation and Practitioner Training Course resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access Facilitation Skills Foundation and Practitioner Training Course in Toronto from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective Facilitation Skills Foundation and Practitioner Training Course that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Package deals for Facilitation Skills Foundation and Practitioner Training Course in Toronto

Our training experts have compiled a range of course packages on a variety of categories in Facilitation Skills Foundation and Practitioner Training Course, to boost your career. The packages consist of the best possible qualifications with Facilitation Skills Foundation and Practitioner Training Course, and allows you to purchase multiple courses at a discounted rate.

Facilitation Skills Foundation And Practitioner Training in Toronto FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

Do you offer support for the course?

We are able to provide support via phone & email prior to attending, during and after the course.

What is included in the course?

Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments

What is the duration of this course?

This course is [ 5 ] day(s)

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for Facilitation Skills Foundation and Practitioner Training Course in Toronto?

The training fees for Facilitation Skills Foundation and Practitioner Training Course in Toronto starts from CAD6495

Which is the best training institute/provider of Facilitation Skills Foundation and Practitioner Training Course in Toronto?

The Knowledge Academy is one of the Leading global training provider for Facilitation Skills Foundation and Practitioner Training Course.

What are the best Facilitation Skills Certification Training courses in Toronto?

Please see our Facilitation Skills Certification Training courses available in Toronto

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