Course information

Consumer Protection Masterclass Outline

Module 1: Consumer Protection - An Overview

  • Rationale for Consumer Protection
  • Who is the Consumer and What is Consumer Interest?
  • Who is Responsible for Consumer Protection?
  • A Framework for Consumer Protection

Module 2: The United Nations Guidelines for Consumer Protection

  • International Instruments and Consumer Protection
  • United Nations Guidelines for Consumer Protection
  • Objectives, Scope of Application and General Principles
  • Principles for Good Business Practices
  • International Cooperation
  • International Institutional Machinery

Module 3: Consumer Law

  • Consumer Law in the United Nations Guidelines for Consumer Protection
  • Constitutional Provisions on Consumer Protection
  • Framework Consumer Protection Laws
  • Interface Between Consumer Laws and Other Laws
  • Sectoral Laws
  • Professional Service Legislation
  • Intellectual Property
  • International Trade Law

Module 4: Consumer Protection Agencies

  • Consumer Protection Agencies in the United Nations Guidelines for Consumer Protection
  • Functions of Consumer Protection Agencies
  • Organizational Models for Consumer Protection Agencies
  • Examples of Government Agencies Within Ministries
  • Consultation Mechanisms
  • Operational Autonomy
  • Link with Competition
  • Non-Statutory Public Bodies
  • Changing Scope of Consumer Protection

Module 5: Business Conduct

  • Business Conduct in the United Nations Guidelines for Consumer Protection
  • Corporate Social Responsibility
  • European Union Definitions of Corporate Social Responsibility
  • ISO 26000 Guidance on Corporate Social Responsibility
  • OECD Guidelines for Multi-National Enterprises
  • Is Corporate Social Responsibility Making Progress?
  • Is it Possible to do Well by Doing Good?
  • Self-Regulation
  • Cross-Border Codes
  • Criteria for Self-Regulation
  • Does Collaboration Work?

Module 6: Competition Law, Consumer Interest and International Cooperation

  • Nature and Characteristics of Competition Law and Policy
  • Concepts of Competition Law
  • Abuse of Dominance
  • Cartels and Collusive Behaviour
  • Mergers and Acquisitions
  • Institutional Architecture for Competition
  • A Challenge for Competition Policy Coherence: Consumer Resistance to Switching
  • International Cooperation in the United Nations Guidelines for Consumer Protection
  • Applicable Law and Jurisdiction
  • Practical International Cooperation
  • International Institutional Machinery

Module 7: Consumer Protection in the Marketplace

  • Product Safety and Liability
  • Consumer Information and Education
  • Consumer Dispute Resolution and Redress
  • Electronic Commerce
  • Privacy and Data Protection

Module 8: Consumer Protection and Basic Goods and Services

  • Financial Services
  • Consumer Protection in the Provision of Utilities
  • Food for All
  • Consumer Protection in the Health Care Protection
  • Sustainable Consumption

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Who should attend this Consumer Protection Masterclass?

The Consumer Rights Training is designed for professionals aiming to gain a comprehensive understanding of consumer rights, laws, and strategies to ensure fair and ethical business practices. This Compliance Training can be beneficial for a wide range of professionals, including:

  • Legal Professionals
  • Regulatory Authorities
  • Business Owners
  • Entrepreneurs
  • Customer Service Managers
  • Compliance Officers
  • Government Officials
  • Consumer Advocates
  • Retail Managers

Prerequisites of the Consumer Protection Masterclass

There are no formal prerequisites to attend the Consumer Protection Masterclass.

Consumer Protection Masterclass Overview

This Compliance Training course comprehensively explores consumer protection, emphasising its critical role in safeguarding consumer rights and ensuring fair trade practices. As global commerce expands, understanding the legal and ethical frameworks that protect consumers becomes increasingly relevant.

Proficiency in consumer protection is essential for legal professionals, consumer rights advocates, business owners, and policymakers. Mastering this subject ensures that individuals and businesses can navigate the complexities of consumer law, advocate for fair treatment, and implement practices that enhance consumer trust and satisfaction.

The 1-day Compliance Training is designed to equip delegates with the knowledge and skills to advocate for and apply consumer protection principles effectively. Delegates will learn through real-world case studies, interactive discussions, and expert guidance, enabling them to use what they've learned in their professional roles immediately.

Course Objectives

  • To understand the legal framework surrounding consumer protection
  • To identify common consumer rights issues and how to address them
  • To implement effective consumer protection strategies within businesses
  • To navigate the complexities of international consumer protection laws
  • To enhance customer satisfaction and trust through ethical practices

After completing Compliance Courses, delegates will receive a certification in Consumer Protection, signifying their expertise in the field. This certification enhances professional credibility and empowers individuals to advocate for consumer rights, implement ethical business practices, and contribute to a fairer, more transparent market.

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What’s included in this Consumer Protection Masterclass?

  • World-Class Training Sessions from Experienced Instructors
  • Consumer Protection Certificate
  • Digital Delegate Pack

Why choose us

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Compliance Training | Consumer Protection Masterclass in Mississauga. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Compliance Training | Consumer Protection Masterclass in Mississauga, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

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What our customers are saying

Compliance Training | Consumer Protection Masterclass in Mississauga FAQs

Consumer Rights refer to the legal entitlements and protections afforded to consumers, ensuring they are treated fairly and are protected against fraud and unfair business practices in the marketplace.
There are no formal prerequisites to attend this Consumer Rights Course.
This Consumer Rights Certification is ideal for consumer advocates, legal professionals, business owners, customer service representatives, and anyone interested in consumer protection and advocacy.
Consumer Rights Training includes an overview of consumer protection laws, understanding consumer rights and responsibilities, methods for resolving consumer complaints, and strategies for advocating consumer interests.
Consumer rights guidelines are designed for businesses, legal professionals, consumer advocates, and regulatory bodies to ensure fair treatment and protection of consumers in the marketplace.
The duration of this Consumer Rights Training Course is 1 day.
From this Consumer Rights Course, participants will learn about key consumer protection laws, how to resolve disputes and complaints, advocate for consumer rights, and the role of regulatory bodies in consumer protection.
After completing this Consumer Rights Training Course, career opportunities can include roles in consumer advocacy organisations, legal advisory, customer service management, regulatory bodies, and compliance departments in various industries.
This Consumer Rights Course benefits professionals in the industry by enhancing their understanding of consumer protection laws, improving customer satisfaction, reducing legal risks, and fostering trust between businesses and consumers.
The Knowledge Academy in Mississauga stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking the Consumer Rights Certification.
The training fees for Consumer Protection Training certification in Mississauga starts from CAD2595
The Knowledge Academy is the Leading global training provider for Consumer Protection Training.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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