Course information

Communication and Interpersonal Skills​ Course Outline

Module 1: Fundamentals

  • Communication
  • How People Communicate?
  • Process of Communication
  • What Does It Mean to be Assertive?
  • When to be Assertive?
  • Being Assertive in the Workplace

Module 2: How to Influence Others?

  • Give Them What They Want
  • Make Others Feel Important
  • Connect with Emotions
  • Empower Them
  • Respect Other People’s Opinion
  • Be a Leader, Not a Boss
  • Show Sympathy

Module 3: Understand Being More Sensitive to Feelings

  • Fundamentals of Emotional Intelligence
  • Applications of Emotional Intelligence
  • Emotional Strategies

Module 4: Selling Ideas and Products

  • Gather Information
  • Prepare a Professional Presentation
  • Pinpoint Your Targets
  • Qualify Your Targets
  • Make the Sale

Module 5: Relationship Between Boss-Subordinate

  • Introduction
  • Develop Positive Influence in People Without Authority

Module 6: Assessing and Motivating Others

  • Introduction
  • Behavioural Approach
  • Herzberg’s Motivating Factors
  • Summary of Theories
  • Tips for Motivation

Module 7: Handling Stress and Mental and Physical Health

  • Stress
  • Types of Stress
  • Causes of Stress
  • Ways of Handling Stress
  • Indicators of Mental Health

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Who should attend this Interpersonal Skills Training Course?

The Interpersonal Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively and build strong interpersonal relationships in various personal and professional settings. This training course can be beneficial to a variety of professionals, including:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Professionals
  • Project Managers
  • Educators and Trainers
  • Human Resource Personnel

Prerequisites of the Interpersonal Skills Training Course

There are no formal prerequisites for this Interpersonal Skills Training Course.

Interpersonal Skills Training Course Overview

Interpersonal Skills Training focuses on developing effective communication and relationship-building abilities. It addresses the relevance of interpersonal skills in personal and professional success, emphasising their role in fostering collaboration, resolving conflicts, and enhancing productivity in diverse environments.

Interpersonal Skills are crucial for professionals across industries, including management, sales, customer service, and team leadership. This course is essential for individuals seeking to improve their communication, empathy, and conflict-resolution skills. It equips them with the tools to build strong interpersonal relationships and navigate social interactions effectively.

The Knowledge Academy's 1-day training provides delegates with practical strategies to enhance interpersonal skills. Delegates learn communication techniques, active listening, assertiveness, and emotional intelligence. This tailored training ensures that delegates can communicate effectively, build rapport with others, and resolve conflicts constructively, contributing to their personal and professional growth.

Course Objectives

  • To understand the significance of interpersonal skills in personal and professional contexts
  • To improve communication skills, including active listening and verbal/non-verbal communication
  • To develop empathy and emotional intelligence for better understanding and connecting with others
  • To enhance assertiveness and conflict resolution skills
  • To practice effective relationship-building techniques
  • To apply learned skills through role-playing exercises and real-life scenarios

Upon completing this Interpersonal Skills Course, delegates will possess enhanced interpersonal skills, enabling them to communicate more effectively, build stronger relationships, and navigate interpersonal interactions confidently and successfully in both personal and professional settings.

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What’s included in this Communication and Interpersonal Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Communication and Interpersonal Skills Certificate
  • Digital Delegate Pack

Why choose us

Our Mississauga venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mississauga is the sixth largest city in Canada. It is in the south of the province of Ontario in the region of peel. The city is estimated to have a population of around 715,000 people. The rapid growth of this city is attributed to its proximity to Toronto. It was originally built as suburb of Toronto. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Mississauga is served by the Peel District School Board, which operates the secular English speaking public schools. There is also a school board that runs the local catholic schools and a board that runs the French speaking schools in the area, one for the secular French schools and one for the catholic French schools. There are a number of schools in the area that offer specialised programs. These include the French immersion schools such as Clarkson Secondary School and Streetsville Secondary School. There are three schools in the areas that off a Regional Arts Program and two that offer a specialist sci-tech program for students who are gifted in these areas. There is also two schools that offer support for those studying for the international baccalaureate plus numerous other programs. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Mississauga is home to one of the three campuses run by the University of Toronto. This university is ranked as the 34th best university in the world and is the second highest ranked Canadian university in the rankings. The campus was established in 1967 and is the universities second largest division. It is home to 12,000 students. They have 15 academic departments and pupils can choose from 148 programs to participate in from 89 areas of study. Students can study both undergraduate and graduate programs on this campus. This campus also has an excellent research environment that has helped the staff and researchers become internationally recognised for their work. The university includes Institutes for Management and Innovation, and Communication, Culture, Information and Technology.

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Address

Robert Speck 2
2 Robert Speck Parkway
Suite 750
Mississauga
Ontario
L4Z 1H8

T: +1 6474932992

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Interpersonal Skills Training Course in Mississauga. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Interpersonal Skills Training Course in Mississauga, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Interpersonal Skills Training Course in Mississauga FAQs

Interpersonal Skills provide better communication and conflict resolution abilities and foster positive team dynamics. They empower leadership qualities and adaptability in various social scenarios and open doors for career growth through networking and professional development opportunities.
This course enhances communication proficiency, conflict resolution abilities, and empathy. Through this course, you can develop stronger relationships, improve leadership qualities, and reduce stress. It fosters self-awareness, aids in networking, enhances customer relations, and boosts career prospects significantly.
There are no formal prerequisites to attend this course.
This course will benefit anyone keen on strengthening their interpersonal connections and communication dynamics.
Effective communication forms the backbone of collaboration, allowing teams to share ideas, coordinate efforts, and work cohesively towards common goals. Clear and effective communication ensures tasks are understood, deadlines are met, and expectations are aligned, reducing errors and misunderstandings.
Interpersonal Skills encompass the abilities to communicate effectively, collaborate harmoniously, understand others' perspectives, and manage relationships in various social and professional settings. They involve verbal and non-verbal communication, empathy, conflict resolution, active listening, and the capacity to build rapport and trust with others.
Should you encounter any difficulties accessing course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
The duration of this course spans 1 day.
The training fees for Interpersonal Skills Training Course certification in Mississauga starts from CAD1695
The Knowledge Academy is the Leading global training provider for Interpersonal Skills Training Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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