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Module 1: Cisco Unified Contact Center Solutions
Module 2: Unified CCE Reference Designs
Module 3: Contact Center Enterprise Solutions Overview
Module 4: Configuration Limits and Feature Availability for Reference Designs
Module 5: Unified Contact Center Enterprise Solution Design Considerations
Module 6: High Availability and Network Design
Module 7: Solution Security
Module 8: Design Considerations for Integrated Features
Module 9: Bandwidth, Latency, and QoS Considerations
Module 10: Sizing and Operating Conditions for Reference Designs
Module 11: Sizing and Operating Conditions for Reference Designs
The Cisco Unified Contact Center Enterprise Course is designed for professionals who are involved in the design, deployment, and administration of Cisco Unified Contact Center solutions. This Cisco Training can benefit a wide range of professionals, including:
There are no formal prerequisites for this Cisco Unified Contact Center Enterprise Course. However, basic networking knowledge will be helpful.
Cisco Unified Contact Center Enterprise (UCCE) is a sophisticated contact centre platform that integrates multiple communication channels to enhance customer service experiences. It offers a scalable, distributed architecture, enabling businesses to manage large volumes of customer interactions across various channels, including voice, email, web chat, and social media.
The benefits of Cisco Unified Contact Center Enterprise are multifaceted. Firstly, it enhances customer experience by providing a seamless, multi-channel communication platform that ensures customers can interact with a business through their preferred channel. Secondly, it improves operational efficiency by automating and optimising contact centre workflows and resources, leading to reduced hold times and quicker resolution of customer inquiries.
The Knowledge Academy's 2-day Cisco Unified Contact Center Enterprise Training Course offers significant benefits for IT professionals and contact centre administrators. It provides comprehensive knowledge and skills to deploy, configure, and manage UCCE solutions effectively. This expertise is crucial for ensuring optimal performance and reliability of the contact centre infrastructure. The training enhances the ability to integrate UCCE with other Cisco and third-party solutions, broadening the scope of service offerings and solutions that professionals can provide.
Course Objectives
This Cisco Course is designed to empower participants with an in-depth understanding and practical skills in managing Cisco Unified Contact Center Enterprise solutions. Tailored for IT professionals and contact centre administrators, it emphasises hands-on experience and real-world application, ensuring participants are well-equipped to enhance customer service experiences and operational efficiency in their organisations.
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Cisco Unified Contact Center Enterprise Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Cisco Unified Contact Center Enterprise Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
We may not have any package deals available including this course. If you enquire or give us a call on +1 6474932992 and speak to our training experts, we should be able to help you with your requirements.
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