CCNA Training

Online Instructor-led (5 days)

Online Self-paced (40 hours)

CCNA Certification Course Outline

Domain 1: Network Fundamentals

  • Explain Role and Function of Network Components
  • Describe Characteristics of Network Topology Architectures
  • Compare Physical Interface and Cabling Types
  • Identify Interface and Cable Issues
  • Compare TCP to UDP
  • Configure and Verify IPv4 Addressing and Subnetting
  • Describe Need for Private IPv4 Addressing
  • Configure and Verify IPv6 Addressing and Prefix
  • Compare IPv6 Address Types
  • Verify IP Parameters for Client OS (Windows, Mac OS, Linux)
  • Describe Wireless Principles
  • Explain Virtualisation Fundamentals (Virtual Machines)
  • Describe Switching Concepts

Domain 2: Network Access

  • Configure and Verify VLANs (Normal Range) Spanning Multiple Switches
  • Configure and Verify Interswitch Connectivity
  • Configure and Verify Layer 2 Discovery Protocols (Cisco Discovery Protocol and LLDP)
  • Configure and Verify (Layer 2/Layer 3) EtherChannel (LACP)
  • Describe Need for and Basic Operations of Rapid PVST+ Spanning Tree Protocol and Identify Basic Operations
  • Compare Cisco Wireless Architectures and AP Modes
  • Describe Physical Infrastructure Connections of WLAN Components (AP, WLC, Access/Trunk Ports, and LAG)
  • Describe AP and WLC Management Access Connections
  • Configure Components of a Wireless LAN Access for Client Connectivity Using GUI

Domain 3: IP Connectivity

  • Interpret Components of Routing Table
  • Determine How a Router Makes a Forwarding Decision by Default
  • Configure and Verify IPv4 and IPv6 Static Routing
  • Configure and Verify Single Area OSPFv2
  • Describe Purpose of First Hop Redundancy Protocol

Domain 4: IP Services

  • Configure and Verify Inside Source NAT Using Static and Pools
  • Configure and Verify NTP Operating in a Client and Server Mode
  • Explain Role of DHCP and DNS Within the Network
  • Explain Function of SNMP in Network Operations
  • Describe Use of Syslog Features Including Facilities and Levels
  • Configure and Verify DHCP Client and Relay
  • Explain Forwarding Per-Hop Behaviour (PHB) for QoS Such as Classification, Marking, Queuing, Congestion, Policing, Shaping
  • Configure Network Devices for Remote Access Using SSH
  • Describe Capabilities and Function of TFTP/FTP in the Network

Domain 5: Security Fundamentals

  • Define Key Security
  • Describe Security Programme Elements
  • Configure Device Access Control Using Local Passwords
  • Describe Security Password Policies Elements, Such as Management, Complexity, and Password Alternatives
  • Describe Remote Access and Site-to-Site VPNs
  • Configure and Verify Access Control Lists
  • Configure Layer 2 Security Features
  • Differentiate Authentication, Authorisation, and Accounting Concepts
  • Describe Wireless Security Protocols (WPA, WPA2, and WPA3)
  • Configure WLAN Using WPA2 PSK Using the GUI

Domain 6: Automation and Programmability

  • Explain How Automation Impacts Network Management
  • Compare Traditional Networks with Controller-Based Networking
  • Describe Controller-Based and Software Defined Architectures
  • Compare Traditional Campus Device Management with Cisco DNA Center Enabled Device Management
  • Characteristics of REST-Based APIs (CRUD, HTTP Verbs, and Data Encoding)
  • Recognise Capabilities of Configuration Management Mechanisms Puppet, Chef, and Ansible
  • Interpret JSON Encoded Data

Show moredown

Who should attend this CCNA Certification Course?

This CCNA Course is designed for individuals who want to gain foundational knowledge and skills in computer networking and earn the Cisco Certified Network Associate (CCNA) Certification. This  certification course benefits a wide range of professionals, including:

  • System Administrators
  • Network Engineers
  • DevOps Engineers
  • Cloud Computing Engineers
  • Security Engineers
  • Software Developers
  • IT Professionals

Prerequisites of this CCNA Certification Course

There are no formal prerequisites to attend this CCNA Training Course. However, a basic understanding of networking and operating systems would be beneficial for the delegates.

CCNA Certification Course Overview

CCNA, a fundamental course in the IT industry, offers a secure foundation for success in the ever-evolving world of technology. It equips delegates with an in-depth understanding of both IPv4 and IPv6 networks. In the fast-paced realm of IT, this training is essential for staying relevant and competitive.

Proficiency in CCNA is crucial for IT Technicians and Network Engineers. It allows professionals to confidently work with Cisco networking equipment and environments. As the IT landscape continues to evolve, mastering CCNA is a priority for those aiming to advance in their careers as Network Engineers, Administrators, or Specialists.

The Knowledge Academy's 5-day CCNA Training Course is designed to empower delegates with the knowledge and skills needed to excel in the IT industry. With the guidance of experienced trainers and comprehensive coursework, delegates will be well-prepared to tackle Cisco networking challenges. This training is a catalyst for career growth, equipping individuals with the expertise required to lead advancements in their organisations.

Course Objectives

  • To learn how to identify the components of a computer network and describe their basic characteristics
  • To configure and verify IPv4 and IPv6 addressing and subnetting
  • To implement and verify VLANs, interswitch connectivity, and EtherChannel configurations
  • To explain and configure key security fundamentals, including device access control, VPNs, and wireless security protocols
  • To explore automation and programmability impacts on network management

Upon course completion, delegates will emerge with a strong foundation in CCNA, enabling them to navigate the complexities of modern networking environments with confidence. This newfound expertise will open doors to exciting career opportunities and empower them to make a substantial impact in the IT industry.

Show moredown

What’s included in this CCNA Certification Course?

  • World-Class Training Sessions from Experienced Instructors 
  • CCNA Training Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (4 days)

Online Self-paced (32 hours)

Interconnecting Cisco Networking Devices Part 1 Course Outline

The following topics are taught during this Cisco CCNA Course:

Module 1: Building a Simple Network

  • Exploring the Functions of Networking
    • Network
    • Common Physical Components of a Network
    • Characteristics of a Network
    • Physical Topologies
  • IP Network Addressing
    • Classful Addressing
    • Rules for Assigning Network ID
    • Classful Network Architecture
    • Implement Two-Factor Authentication
    • Keep Your Systems Up to Date
    • Encrypt the Entire Network
    • Physically Secure the Network
  • Securing the Network
  • Understanding the Host-to-Host Communications Model
    • Layers of the OSI Model
    • TCP/IP Model

Module 2: Ethernet LANs

  • Understanding the Challenges of Shared LANs
    • Ethernet LAN Segments
    • Extending a LAN Segment
    • Collisions
    • Collision Domains
  • Operating Cisco IOS Software
    • Cisco Catalyst switches
    • Configuring Network Devices
    • External Configuration Sources
    • Cisco IOS Command-Line Interface Functions
    • Entering the EXEC Modes
    • Keyboard Help in the CLI
    • Enhanced Editing Commands
    • Command History

Module 3: WLANs

  • Exploring Wireless Networking
    • Business Case for WLAN Service
    • Differences Between WLANs and LANs
    • Radio Frequency Transmission
    • ITU-R Local FCC Wireless
    • 802.11 Standards Comparison
    • Wi-Fi Certification
  • Understanding WLAN Security
    • Wireless LAN Security Threats
    • Mitigating Security Threats
    • Wireless Client Association
    • Working of 802.1x on WLANs
    • WPA and WPA2 Modes
  • Implementing a WLAN
    • 802.11 Topology Building Blocks
    • BSA Wireless Topology
    • Steps to Implement a WLAN
    • Configure WLAN using WPA2 PSK using the GUI

Module 4: LAN Connections

  • Exploring the Functions of Routing
    • Routers
    • Path Determination
    • Packet Forwarding
    • Routing Tables
    • Routing Table Information
    • Routing Metrics
    • Routing Methods
  • Understanding Binary Numbering
    • Doing the Logic Thing
  • Constructing a Network Addressing Scheme
    • Kinds of Addresses
    • IP Addressing Scheme
    • Subnet Addressing and Masking
    • Classless Interdomain Routing (CIDR)
  • Starting a Cisco Router
    • Before You Get Started
    • Router Setup Steps
  • Configuring a Cisco Router
  • Exploring the Packet Delivery Process
    • Host-to-Host Packet Delivery
    • Graphical Representations of Host-to-Host IP Communications
    • Data Encapsulation
    • Checking the ARP Table
    • Sending the ARP Request
    • Switch Learning and Forwarding
    • Host Receives/ Responds ARP Request
    • Host Receives ARP Response
    • Sender Builds Frame
    • Switch Forwards Frame
  • Understanding Cisco Router Security
    • Physical and Environmental Threats
    • Configuring Password Security
    • Configuring the Login Banner
    • Telnet and SSH Access
  • Using Cisco SDM
    • Configuring Your Router to Support Cisco SDM
    • Start Cisco SDM
    • Steps to Start the Cisco SDM
  • Using a Cisco Router as a DHCP Server
  • Accessing Remote Devices
    • Establishing a Telnet or SSH Connection
    • Telnet and its Configuration
    • SSH and its Configuration

Module 5: WAN Connections

  • Understanding WAN Technologies
    • Introduction
    • Types of WAN Technologies
  • Enabling Static Routing
    • Static Routes Configuration
  • Access Point Configuration
  • Configuring Serial Encapsulation
  • Enabling RIP

Module 6: Network Environment Management

  • Discovering Neighbours on the Network
    • Discovering Neighbours with CDP
    • Using CDP
    • Additional Cisco Discovery Protocol Commands
  • Creating a Network Map
  • Managing Router Start up and Configuration
    • Router Power-On Boot Sequence
    • Router Internal Components
    • ROM Functions
    • Finding the Cisco IOS Image
    • Loading the Cisco IOS Image from Flash
    • Loading the Configuration
  • Managing Cisco Devices
    • Cisco IOS File System and Devices
    • Managing Cisco IOS Images

Show moredown

Who should attend this Interconnecting Cisco Networking Devices Part 1 Course?

Individuals who are looking to enhance their foundational networking knowledge and those seeking to attain the Cisco Certified Network Associate (CCNA) Certification, may consider taking up this course. Here are a few professionals who will benefit the most from this course:

  • Network Administrators
  • IT Professionals
  • Systems Engineers
  • Telecommunications Specialists
  • Wireless Network Engineers
  • IT Procurement Professionals
  • Data Centre Professionals

Prerequisites for the Interconnecting Cisco Networking Devices Part 1 Course

Before attending this Cisco Networking Course, it will be beneficial for delegates to have a basic understanding of computer literacy, including PC operating systems, and to have some knowledge of internet usage and basic IP addressing knowledge.

Interconnecting Cisco Networking Devices Part 1 Course Overview

The Interconnecting Cisco Networking Devices Part 1 Course, commonly referred to as the CCNA Course, is an indispensable foundation for those aspiring to excel in the dynamic field of networking. Understanding the fundamental concepts of Cisco networking is not just beneficial but imperative. This course equips delegates with the knowledge and skills necessary to navigate the complex world of networking technologies, making it a cornerstone of the CCNA Certification.

Proficiency in Cisco networking is essential for IT Professionals and Network Engineers who aim to master the intricacies of network design, management, and security. Organisations rely heavily on robust networks, and CCNA Certifications are highly sought after. Whether you are an aspiring Network Administrator or an established IT Professional, this course is an essential step toward career advancement and expertise in the field.

This intensive 4-day training course provided by The Knowledge Academy, offers a focused and practical learning experience. Delegates will gain a deep understanding of Cisco networking essentials, covering crucial topics like network fundamentals, network access, IP connectivity, and IP services. Through hands-on labs and expert guidance, delegates will become adept at configuring, operating, and troubleshooting Cisco devices.

Course Objectives

  • To gain proficiency in network access, covering topics like VLANs and basic switch configuration
  • To develop expertise in IP connectivity, including subnetting, routing, and router operation
  • To acquire skills in IP services, such as NAT and DHCP
  • To learn to configure and troubleshoot Cisco routers and switches
  • To understand network security essentials, including securing network devices
  • To enhance your knowledge of wireless network fundamentals
  • To prepare for the CCNA Certifications by building a strong foundation in Cisco networking

After completing this CCNA Course, delegates will be well-prepared to embark on further CCNA Certification, and they will be equipped with the essential skills to excel in the dynamic field of networking. A world of opportunities in Network Administration, Engineering, and IT Management awaits those who have mastered the fundamentals presented in this course.

Show moredown

What’s included in this Interconnecting Cisco Networking Devices Part 1 Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Interconnecting Cisco Networking Devices Part 1 Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (4 days)

Online Self-paced (32 hours)

Interconnecting Cisco Networking Devices Part 2 Course Outline

Module 1: Implementation of Scalable Medium-Sized Networks

  • Troubleshooting VLAN Connectivity
  • Building Redundant Switched Topologies
  • Improving Redundant Switched Topologies with EtherChannel
  • Understanding Layer 3 Redundancy

Module 2: Troubleshoot Basic Connectivity

  • Troubleshooting IPv4 Network Connectivity
  • Troubleshooting IPv6 Network Connectivity

Module 3: Implementation of an EIGRP-Based Solution

  • Implementing EIGRP
  • Implementing EIGRP for IPv6
  • Troubleshooting EIGRP

Module 4: Implementation of a Scalable OSPF-Based Solution

  • Understanding OSPF
  • Implementing Multiarea OSPF IPv4
  • Implementing OSPFv3 for IPv6
  • Troubleshooting Multiarea OSPF

Module 5: Wide-Area Networks

  • Understanding WAN Technologies
  • Understanding Point-to-Point Protocols
  • Configuring GRE Tunnels
  • Configuring Single-Homed EBGP

Module 6: Network Device Management

  • Implementing Basic Network Device Management and Security
  • Learning About the Evolution of Intelligent Networks
  • Introducing QoS

Show moredown

Who should attend this Interconnecting Cisco Networking Devices Part 2 Course?

The Interconnecting Cisco Networking Devices Part 2 Course is designed for individuals who want to further advance their networking knowledge and skills using Cisco. This CCNA Training Course especially benefits professionals, such as:

  • Network Administrators
  • System Administrators
  • IT Support Specialists
  • DevOps Engineers
  • IT Managers
  • Network Consultants
  • Network Security Specialists

Prerequisites of the Interconnecting Cisco Networking Devices Part 2 Course

To attend this Interconnecting Cisco Networking Devices Part 2 Course, delegates must possess basic computer literacy, Microsoft Windows navigation skills, and proficiency in using email. They should also be capable of installing, configuring, and troubleshooting small networks and possess knowledge of Interconnecting Cisco Networking Devices Part 1.

Interconnecting Cisco Networking Devices Part 2 Course Overview

The Interconnecting Cisco Networking Devices Part 2 Course delves into the realm of Cisco Catalyst switches and routers deployed in LANs and WANs, commonly encountered in medium-sized network setups. This course provides essential knowledge and skills for networking professionals.

Proficiency in the subject is crucial for Network Administrators, Support Engineers, and anyone aspiring to master the field of Network Management. The CCNA Certification is a globally recognised credential that attests to one's expertise in network operations. Networking professionals should aim to master it as it equips them with the knowledge and skills to address contemporary networking challenges and become valuable assets to organisations worldwide.

This intensive 4-day training offered by The Knowledge Academy empowers delegates with the ability to configure and troubleshoot small to medium-sized LANs, including advanced techniques like VLANs, trunking, and spanning tree. Delegates will also gain expertise in configuring OSPF & EIGRP, selecting WAN technologies based on network requirements, and more, making them well-equipped for a range of networking challenges.

Course Objectives

  • To implement scalable medium-sized networks by troubleshooting VLAN connectivity
  • To troubleshoot basic IPv4 and IPv6 network connectivity issues
  • To implement and troubleshoot EIGRP-based solutions for both IPv4 and IPv6 networks
  • To deploy and manage scalable OSPF-based solutions, including Multiarea OSPF for IPv4 and OSPFv3 for IPv6
  • To understand and configure wide-area network technologies, including point-to-point protocols, GRE tunnels, and single-homed EBGP

After completing this Interconnecting Cisco Networking Devices Part 2 Course, delegates will emerge with a robust skill set, enabling them to confidently configure, troubleshoot, and manage Cisco networking devices in diverse network environments.

Show moredown

What’s included in this Interconnecting Cisco Networking Devices Part 2 Course?

  • World-Class Training Sessions from Experienced Instructors
  • Interconnecting Cisco Networking Devices Part 2  Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

GNS3 Training​ Course Outline

Module 1: GNS3 Overview

  • What is GNS3?
  • Architecture
  • Use Cases

Module 2: GNS3 Setup Wizard

  • Overview
  • Manually Starting the Setup Wizard
  • Disable the Setup Wizard
  • Using the GNS3 Setup Wizard
  • Import GNS3 VM into VMware Workstation
  • Local GNS3 VM Setup Wizard

Module 3: GNS3 GUI

  • Screen Layout
  • GNS3 Workspace
  • Topology Summary
  • Servers Summary
  • GNS3 Console
  • Devices Toolbar
  • GNS3 Toolbar
  • GNS3 Toolbar Groups

Module 4: Symbols and Styles

  • Use Custom Symbols in GNS3
  • GNS3 Styles

Module 5: Switching and GNS3

  • Introduction
  • Cisco Switches
  • Non-Cisco

Module 6: Close Terminal

  • Change the Terminal
  • Use a Custom Terminal
  • Use a Different Terminal Just One at a Time

Module 7: Import GNS3 Appliance and Link Control

  • Import the Appliance
  • View Appliance Settings
  • Use the Appliance
  • Packet Filters
  • Suspend a Link


Show moredown

Who should attend this GNS3 Training Course?

This GNS3 Training is designed for individuals who want to learn to use the GNS3 Network simulation tool for building and testing network configurations. This CCNA Course is beneficial for various professionals, including:

  • Software Developers
  • Network Engineers
  • System Administrators
  • IT Professionals
  • Security Engineers
  • IT Support Specialists
  • Network Architects

Prerequisites of the GNS3 Training Course

There are no formal prerequisites for attending this GNS3 Course. However, a basic knowledge of networking and technical aptitude would be beneficial for the delegates.

GNS3 Training Course Overview

The CCNA Course on GNS3 (Graphical Network Simulator), is a critical topic in the world of networking. In an age where networks underpin the functioning of countless industries, understanding and mastering GNS3 has never been more relevant. This network software enables the virtualisation of complex networks by seamlessly integrating both virtual and real devices, providing an essential platform for simulating intricate network scenarios.

Mastery of GNS3 is of utmost importance for professionals aiming to thrive in the realm of networking. Network Administrators, Engineers, and IT experts should aspire to hone their GNS3 skills as it plays a pivotal role in augmenting their competencies and overall productivity. GNS3 empowers individuals to adeptly construct, architect, and evaluate network topologies, facilitating the seamless prototyping of diverse configurations, concepts, and applications.

The Knowledge Academy's 1-day CCNA Training Course on GNS3 is the perfect solution to equip delegates with the essential knowledge and skills to harness the power of GNS3. This comprehensive course covers the architecture and versions of GNS3, helping delegates distinguish between simulation and emulation. Delegates will gain insights into GNS3-supported operating systems, hardware requirements, and installation processes.

Course Objectives

  • To master the fundamentals of GNS3
  • To understand network topologies and configurations
  • To develop skills in designing and implementing virtual networks
  • To explore advanced features of GNS3 for complex network simulations
  • To acquire troubleshooting expertise in GNS3 environments
  • To prepare for GNS3 Certification exams
  • To gain practical insights into real-world network scenarios
  • To enhance collaboration and knowledge sharing within network teams

Upon completing this CCNA Training Course on GNS3, delegates will emerge with a robust understanding of network simulation and configuration, equipping them with the skills necessary to tackle complex networking challenges. This proficiency will not only enhance their career prospects but also empower them to make informed decisions, optimise network performance, and reduce risks in live network environments.

Show moredown

What’s included in this GNS3 Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • GNS3 Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Cisco Packet Tracer Training Course Outline

Module 1: Introduction

  • Packet Tracer Overview
  • Supported Protocols Overview
  • Topologies Overview
  • Types of Network Topologies
  • Interface Overview
  • Features of Packet Tracer

Module 2: Network Devices

  • Cisco Devices and Packet Tracer Devices
  • Types of Routers
  • Series of Cisco Switches
  • Server
  • Access Point
  • Bridge
  • Customising Devices with Modules
  • Emulating WAN
  • Accessing CLI
  • Configuring Network Devices

Module 3: Generic IP End Devices

  • Client Devices
  • Servers
  • Configuration of EMAIL-SERVER
  • Configuration of FTP-SERVER
  • Configuration of DNS-SERVER
  • Configuration of DHCP-SERVER
  • Steps to Configure Email on PC0
  • Desktops
  • Laptops
  • Configuring End Devices

Module 4: Network Topology

  • Devices Connectivity
  • Testing Connectivity with PDUs
  • Complex PDU
  • Clustering a Topology
  • Simulation Mode

Module 5: Configuring Routing with CLI

  • Static Routing
  • Dynamic Routing
  • RIP Dynamic Routing Protocol
  • Routing Table
  • Load Sharing

Module 6: Border Gateway Protocol (BGP)

  • Introduction to BGP
  • BGP Features
  • BGP Configuration

Module 7: IPv6 on Packet Tracer

  • IPv6 Address Format
  • RIP (Dynamic Routing Protocol) Configuration Using IPv6
  • IPv6 and IPv4

Module 8: Configuring VLAN and Trunks

  • Virtual LAN (VLAN)
  • VTP (VLAN Trunking Protocol)
  • Inter VLAN Routing
  • Trunk Ports

Show moredown

Who should attend this Cisco Packet Tracer Course?

The Cisco Packet Tracer  Course is designed for individuals who want to gain hands-on experience with networking simulations using the Cisco Packet Tracer. This CCNA Certification Course is especially beneficial for the following professionals:

  • Network Engineers
  • Network Administrators
  • System Architects
  • Network Technicians
  • Network Analysts
  • Network Consultants
  • Network Architects
  • IT Support Specialists

Prerequisites of the Cisco Packet Tracer Course

There are no formal prerequisites to attend this Cisco Packet Tracer Training. However, a basic understanding of networking concepts and operating systems would be beneficial for the delegates.

Cisco Packet Tracer Course Overview

Cisco Packet Tracer is a powerful network simulation program that enables users to visualise, simulate, and assess complex networks. This tool is essential for students and professionals in the field of networking to practice network configuration without the need for physical routers or switches, making it a vital component of networking education and skill development.

Proficiency in this Cisco Packet Tracer is crucial for Network Engineers, System Administrators, and IT Professionals aiming to excel in network management and troubleshooting. Mastery of this tool equips individuals with the ability to design and troubleshoot networks efficiently, a skill highly valued in the rapidly evolving IT landscape where robust network infrastructures are fundamental.

The Knowledge Academy’s 1-day training course empowers delegates with comprehensive knowledge and hands-on experience in using Cisco Packet Tracer. Delegates will learn to simulate various networking scenarios, enabling them to tackle real-world networking challenges confidently. This intensive session aims to enhance practical skills and make participants more proficient and job-ready in a short span.

Course Objectives

  • To understand the interface and functionalities of the Cisco Packet Tracer
  • To simulate different network configurations and scenarios
  • To troubleshoot common network issues using simulation tools
  • To design complex network architectures using virtual equipment
  • To apply networking theories and practices in a simulated environment
  • To enhance problem-solving skills in network management

After completing this Cisco Packet Tracer Training, delegates will receive a certification affirming their proficiency using the Cisco Packet Tracer. It is a testament to their ability to efficiently manage and troubleshoot networks, making them valuable assets to potential employers.

Show moredown

What’s included in this Cisco Packet Tracer Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Cisco Packet Tracer Course Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (4 days)

Online Self-paced (32 hours)

CCNP Collaboration Training Course Outline

Module 1: Infrastructure and Design

  • Describe the Cisco On-Premises, Hybrid, and Cloud Collaboration Solution Design Elements Described in the SRND/PA
    • Licensing (Smart, Flex)
    • Sizing
    • Bandwidth
    • High Availability
    • Disaster Recovery
    • Dial Plan
    • Security (Certificates, SRTP, TLS)
    • QoS
  • Describe the Purpose of Edge Devices in the Cisco Collaboration Architecture Such as Expressway and Cisco Unified Border Element
  • Configure these Network Components to Support Cisco Collaboration Solutions
    • DHCP
    • NTP
    • CDP
    • LLDP
    • LDAP
    • TFTP
    • Certificates
  • Troubleshoot these Network Components in a Cisco Collaboration Solution
    • DNS (A/AAA, SRV, Reverse Pointer Record (PTR))
    • NTP
    • LDAP Integration on Cisco UCM
  • Explain these Components to Support Cisco Collaboration Solutions
    • SNMP
    • DNS
    • Directory Connector
  • Describe Webex Control Hub Features

Module 2: Protocols, Codecs, and Endpoints

  • Troubleshoot these Elements of a SIP Conversation
    • Call Set Up and Tear Down
    • SDP
    • DTMF
  • Identify the Collaboration Codecs for a Given Scenario
  • Deploy SIP Endpoints
    • Manual
    • Self-Provisioning
    • Bulk Administration Tool (BAT)
    • Onboarding Cloud Devices
    • Device Onboarding Via Activation Codes (MRA/On-Premises)
  • Troubleshoot SIP Endpoints
  • Describe SIP OAuth on Cisco UCM

Module 3: Cisco IOS XE Gateteway and Media Resources

  • Configure Voice Gateway Elements
    • DTMF
    • Voice Translation Rules and Profiles
    • Codec Preference List
    • Dial Peers
  • Troubleshoot ISDN PRI/BRI
  • Identify the Appropriate IOS XE Media Resources
  • Describe Cloud Calling Hybrid Local Gateway

Module 4: Call Control

  • Describe the Cisco UCM Digit Analysis Process
  • Implement Toll Fraud Prevention on Cisco UCM
  • Configure Globalised Call Routing in Cisco UCM
    • Route Patterns (Traditional and +E.164)
    • Translation Patterns
    • Standard Local Route Group
    • Transforms
    • SIP Route Patterns
  • Describe Mobile and Remote Access (MRA)
  • Describe Webex Calling Dial Plan Features
    • Locations and Numbers
    • Outgoing and Incoming Permissions
    • Transfer and Forwarding Restrictions

Module 5: QoS

  • Describe Problems that can Lead to Poor Voice and Video Quality
    • Latency
    • Jitter
    • Packet Loss
    • Bandwidth
  • Describe the QoS Requirements for Voice and Video
  • Describe the Class Models for Providing QoS on a Network
    • 4/5 Class Model
    • 8 Class Model
    • QoS Baseline Model
  • Describe the Purpose and Function of these DiffServ Values as it Pertains to Collaboration
    • EF
    • AF41
    • AF42
    • CS3
    • CS4
  • Describe QoS Trust Boundaries and their Significance in LAN-Based Classification and Marking
  • Describe and Determine Location-Based CAC Bandwidth Requirements
  • Configure LLQ
    • Class Map
    • Policy Map
    • Service Policy

Module 6: Collaboration Applications

  • Configure Cisco Unity Connection Mailbox and MWI
  • Configure Cisco Unity Connection SIP Integration Options to Call Control
  • Describe Cisco Unity Connection Call Handlers
  • Deploy Webex App

Show moredown

Who should attend this CCNP Collaboration Training Course?

The CCNP Collaboration Course is designed to equip professionals with the skills and knowledge required to deploy collaboration solutions that offer seamless communication experiences.

This course can be beneficial for various professionals, including:

  • Network Engineers
  • Systems Engineers
  • Network Administrators
  • IP Network Engineers
  • Cisco Technology Specialists
  • Collaboration Engineers
  • Telecommunications Engineers

Prerequisites of the CCNP Collaboration Training Course

There are no formal prerequisites for attending this CCNP Collaboration Training. However, professionals will find it beneficial to have three to five years of experience in implementing collaboration solutions, along with a basic understanding of CCNA, Ethernet, and TCP/IP networking concepts.

CCNP Collaboration Training Course Overview

This CCNP Training Course is an essential course designed to empower professionals with the expertise required to excel in the field of network collaboration. In an era where seamless communication and collaboration are pivotal, this course is of paramount importance. With an emphasis on real-world applications and hands-on experience, it equips delegates with the knowledge and skills to manage, implement, and troubleshoot complex collaboration solutions.

Proficiency in CCNP Collaboration is crucial for IT professionals looking to elevate their careers, especially those working in roles involving the design, implementation, and support of collaboration networks. Individuals who have attained their CCNA Certification can greatly benefit from this course, as it builds upon the foundational knowledge acquired in the CCNA Course, enabling them to reach the next level of expertise.

This intensive 4-day CCNP Collaboration Training empowers delegates with practical insights and hands-on experience in Cisco collaboration technologies. Delegates will learn to configure, manage, and troubleshoot collaboration solutions, ensuring their organisations have reliable communication systems. The course blends theoretical understanding with practical application, making it a comprehensive learning experience. Delegates will also gain insights into the latest trends and best practices in collaboration technologies.

Course Objectives

  • To learn the principles and elements of Cisco Collaboration Solutions design
  • To configure network components and troubleshoot Cisco Collaboration Solutions
  • To deploy SIP endpoints and troubleshoot SIP conversations in collaboration scenarios
  • To configure Cisco IOS XE gateway elements and identify appropriate media resources
  • To implement toll fraud prevention and globalised call routing in Cisco UCM
  • To describe QoS requirements and configure Quality of Service mechanisms
  • To configure Cisco Unity Connection and deploy WebEx applications efficiently

After completing this CCNA Training, professionals will be well-equipped to design, implement, and support advanced collaboration solutions, enhancing their career prospects and contributing significantly to the success of their organisations. This course opens doors to more advanced CCNA Training, allowing delegates to continue their journey of professional development and specialisation in the dynamic field of collaboration technologies.

Show moredown

What’s included in this CCNP Collaboration Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • CCNP Collaboration Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (3 days)

Online Self-paced (24 hours)

Cisco Meraki Training Course Outline

Module 1: Introduction to Cisco Meraki Cloud Networking

  • What is Cloud Networking
  • Meraki Cloud Device Lineup
  • Networks and Organisations
  • Adding a Device to a Network
  • Configurations of General Network
  • Summarising the Meraki Platform

Module 2: Deploy LAN Connectivity with Meraki MX Appliances

  • Routing and Switching from the Cloud
  • Setting the Primary and Failover WAN IP Addresses
  • Addressing and VLANs
  • Running a DHCP Server and Configuring Warm Spares
  • SD-WAN and Traffic Shaping

Module 3: Implementation of Advances Security Features with Meraki MX Firewalls

  • Intelligent Firewall
  • Layer 3 Firewall Configuration and Layer 7 Firewall Configuration
  • Inbound Firewall Rules
  • Threat Protection and Content Filtering

Module 4: Deploy VPNs with Cisco Meraki MX Firewalls

  • What is VPNs with Meraki?
  • Deploying a Client VPN Endpoint
  • Creating Users for Client VPNs
  • Deploying the Client VPN on Windows 10
  • Creating a Site-To-Site VPN Topology
  • Configuration of Non-Meraki Site-To-Site VPNs

Module 5: Meraki Dashboards and Webhook Alerts

  • What are Meraki Dashboards and Webhook Alerts?
  • Client Monitor
  • Summary Report
  • Packet Captures and Event Logs
  • Configuration of Proactive Alerts and Webhooks

Module 6: Implementation of Cisco Meraki Switches

  • Layer 2 in the Cloud
  • Meraki Switch Routing and DHCP Design Considerations
  • InterVLAN Routing and DHCP
  • Configuring Switch Ports
  • Configuring Aggregate and Mirrored Ports
  • Other Switch Settings
  • Secure and Monitor Cisco Meraki Switches
    • Securing Switches from the Cloud
    • Access Control Lists
    • Port Schedules
    • Access Policies
    • Monitoring and Tooling

Module 7: Implement and Secure Meraki WiFi Networks

  • What is Meraki WiFi Networks
  • Deployment Considerations
  • Securing and Addressing SSIDs
  • Deeper Configuration of an SSID
  • Securing Meraki Wireless Networks
  • Radio and Bluetooth Settings and Monitoring Your WiFi Network

Module 8: Implementation of Cisco Meraki MV Security Cameras

  • Introducing the Smarter Camera
  • Cisco Meraki MV Camera Capabilities
  • Creating a Camera Profile
  • Configuring Camera Settings
  • Camera Analytics and Monitoring

Show moredown

Who should attend this Cisco Meraki Training?

The Cisco Meraki Certification Course is designed for IT Professionals and individuals interested in learning how to configure, manage, and optimise Cisco Meraki networking solutions. This CCNA Certification Course is beneficial for various professionals, including:

  • IT Managers
  • System Administrators
  • Network Administrators
  • Security Managers
  • Wireless Network Specialists
  • Cloud Infrastructure Professionals
  • Technical Solutions Architects

Prerequisites of the Cisco Meraki Training Course

There are no formal prerequisites for attending the Cisco Meraki Course. However, it is beneficial for delegates to have a basic understanding of networking concepts and familiarity with Cisco products to fully leverage the course content and engage in insightful discussions.

Cisco Meraki Training Course Overview

The Cisco Meraki Training Course is a specialised course designed to provide IT professionals with the skills and knowledge needed to effectively deploy, manage, and troubleshoot Cisco Meraki networking solutions. In today's interconnected world, this course plays a critical role in empowering IT professionals to leverage Cisco Meraki technology for streamlined network management and enhanced security.

IT Administrators, Network Engineers, and anyone responsible for managing network infrastructure should prioritise participating in the Cisco Meraki Training Course. This training is essential for individuals looking to gain proficiency in deploying and managing Cisco Meraki devices, such as wireless access points, switches, security appliances, and mobile device management solutions.

The Knowledge Academy’s intensive 3-day CCNA Training Course equips delegates with comprehensive knowledge and practical skills in implementing and managing Cisco Meraki solutions. Delegates will delve into the core concepts of Meraki dashboard, security, and network optimisation. By the end of the training, they'll be well-versed in network provisioning, monitoring, and troubleshooting, ready to tackle real-world challenges confidently.

Course Objectives

  • To deploy and configure Meraki MX appliances effectively
  • To implement advanced security features using Meraki Firewalls
  • To monitor network performance and troubleshoot issues
  • To configure and optimise Meraki switches and wireless networks
  • To secure WiFi connections and prevent network vulnerabilities
  • To deploy and manage Cisco Meraki MV security cameras

Upon completion of the Cisco Meraki Training Course, participants will be equipped with the knowledge, skills, and confidence needed to deploy, manage, and troubleshoot Cisco Meraki networking solutions effectively. They will be better prepared to ensure the reliability, performance, and security of their organisation's network infrastructure, ultimately contributing to improved productivity and business continuity.

Show moredown

What’s included in this Cisco Meraki Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Meraki Certificate
  • Digital Delegate Pack

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +1 6474932992 or Inquire.

Package deals for CCNA Training

Our training experts have compiled a range of course packages on a variety of categories in CCNA Training, to boost your career. The packages consist of the best possible qualifications with CCNA Training, and allows you to purchase multiple courses at a discounted rate.

Swipe for more. Don’t miss out!

CCNA Training FAQs

The CCNA Certification, or Cisco Certified Network Associate Certification, is a renowned credential offered by Cisco that affirms an individual's foundational knowledge and skills in networking, including the ability to install, configure, operate, and troubleshoot medium-sized routed and switched networks.
A CCNA Certification provides foundational networking knowledge, enhances career prospects by qualifying individuals for network administrator roles, improves salary potential, and validates skills in managing and optimising network systems.
To pass the Cisco Certified Network Associate (CCNA) exam, delegates must be involved in studying the entire syllabus, taking practice exams for self-assessment, and reviewing and refining your understanding. Delegates can easily pass with a combination of study materials, practice, and hands-on experience.
The amount of time it takes to complete a CCNA Course depends on delegates’ learning style and how much time they can commit for studying. However, with The Knowledge Academy’s expert guidance and world-class materials, the delegates can expect to be prepared for the exams in much less time.
The Knowledge Academy offers flexible learning choices, including classroom training, online instructor-led sessions, on-site training, and self-paced learning modes for CCNA Courses. This flexibility caters to diverse preferences and schedules, ensuring a suitable learning experience for every delegate.
After obtaining a CCNA Certification, individuals can pursue roles such as Network Administrator, Network Engineer, Systems Administrator, Technical Support Engineer, and Information Technology (IT) Manager, among others in various tech-driven industries.
There are no formal prerequisites for attending the CCNA Course. However, a basic knowledge of networking fundamentals, including TCP/IP and basic networking concepts can be beneficial for the delegates.
A CCNA Certification is highly recommended for individuals aiming for networking or security careers, as Cisco Certifications are renowned for their industry recognition and rigor, making them valuable to employers worldwide. Entry-level IT professionals seeking career growth, enhanced marketability, or simply wanting to explore networking can benefit from pursuing a Network Associate Certification to showcase their commitment to the field.
Whether CCNA or CISSP is better depends on your career goals. The CCNA Course is ideal for those focusing on networking roles, offering foundational knowledge in networking concepts. On the other hand, the CISSP Course is tailored for IT security professionals, providing a deep dive into cybersecurity principles. Both are highly regarded but cater to different specialisations in the IT field.
The Knowledge Academy in Canada stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking a CCNA Certificate.
Please see our CCNA Training courses available in Canada
The Knowledge Academy is the Leading global training provider for CCNA Training.
The training fees for CCNA Training in Canada starts from CAD4495.
Show more down

Why we're the go to training provider for you


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo


Special Discounts




Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.



Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.