Course information

Certified Agile IT Service Manager (CAITSM) Course Outline

This CAITSM course covers the following topics:

Module 1: Introduction

  • Defining Agile
    • Agile
    • Agile Vs Waterfall Model
    • Agile Values
    • Agile Manifesto
    • Agile Umbrella
    • Characteristics of Agile
    • Agile Lifecycle
  • Agile Methods and Practices
  • Benefits of Agile IT Service Management
  • Implementing Agile IT Service Management

Module 2: Exploring Elements of Agile

  • Lean
    • Core Concept of Lean Thinking
  • Kanban
    • Graphical Representation of Kanban
  • DevOps
    • DevOps: A Perspective
    • Need for DevOps
  • ITSM
    • Introduction to ITSM
    • Representation of ITSM
    • Key Concept and ITSM Framework
    • ITSM in Agile
  • Scrum
    • Define and Uses of Scrum
    • Brief Look at Scrum

Module 3: Service Management Framework

  • Service Life Cycle
  • Components of Service Life Cycle
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operations
    • Continual Service Improvement
  • Agile Process Design
    • Diagram of Agile Process Design
    • Description
    • Challenges Faced While Working with Waterfall Model
    • Agile Approach to Process Design
    • Adaptive Approach is Promoted by Agile Process Design
    • Net Result Will Be That Agile Processes Deliver Just Enough Control and Structure
    • Minimum Viable Process (MVP)
    • Agile Process Improvement

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Who should attend this Certified Agile IT Service Manager (CAITSM) Training Course?

The Certified Agile IT Service Manager (CAITSM) Training Course is designed to equip delegates with the skills and knowledge necessary to effectively manage IT services using Agile methodologies. This training course is especially beneficial for these professionals:

  • IT Service Managers
  • Agile Coaches
  • IT Service Delivery Managers
  • IT Leaders and Executives
  • IT Project Managers
  • Scrum Masters
  • Change Management Practitioners

Prerequisites of the Certified Agile IT Service Manager (CAITSM) Training Course

There are no formal prerequisites for this Certified Agile IT Service Manager (CAITSM) Training Course. However, a foundational knowledge of Information Technology, Customer Support, and Agile methodologies would be beneficial for the delegates.   

Certified Agile IT Service Manager (CAITSM) Course Overview

This Certified Agile IT Service Manager (CAITSM) Course explores Agile principles and practices in IT service management. Agile methodologies have become increasingly relevant in the dynamic landscape of IT, providing organisations with the flexibility and adaptability needed to respond effectively to changing requirements. This course delves into the fundamentals of Agile in an IT service management context, emphasising its relevance in driving efficiency and customer satisfaction.

Mastering Agile practices is crucial for IT professionals, particularly those involved in service management. Agile IT service management ensures that organisations can swiftly respond to evolving business needs, enhance team collaboration, and deliver high-quality customer service. This course is designed for professionals aspiring to elevate their IT service management skills by integrating Agile methodologies, making them well-equipped to navigate the complexities of today's IT environments.

The Knowledge Academy's 2-day training in Certified Agile IT Service Management equips delegates with practical knowledge and skills to apply Agile principles in an IT service management context. Delegates will gain insights into Agile frameworks, learn effective collaboration techniques, and understand how to optimise IT service delivery using Agile practices.

Course Objectives:

  • To understand the principles and values of Agile in IT service management
  • To apply Agile methodologies to enhance IT service delivery
  • To foster collaboration and communication within IT service teams
  • To optimise workflows and adapt to changing business requirements
  • To implement Agile practices for improved customer satisfaction
  • To gain practical skills in incorporating Agile into IT service management processes

Upon completing the Certified Agile IT Service Manager (CAITSM) Course, delegates will have the knowledge and skills to apply Agile principles in IT service management effectively. This proficiency will enable them to lead teams in delivering high-quality services with greater agility.

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What’s included in this Certified Agile IT Service Manager (CAITSM) Training Course?

  • Certified Agile IT Service Manager (CAITSM) Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Agile IT Service Manager (CAITSM) Certificate
  • Digital Delegate Pack 

Certified Agile IT Service Manager (CAITSM) Exam Information

To achieve the Certified Agile IT Service Manager (CAITSM), candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Ottawa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Ottawa is the capital city of Canada. It is located on the bank of the Ottawa River in the east of Southern Ontario province. It has an estimated population of 885,000 people. Ottawa is the fourth largest city in the world. The name of this city comes from the Algonquin word Odawa which means “to trade”. Education in Canada is mostly free and publicly funded. It is overseen by the federal, provincial and local governments, with the education within provincial jurisdiction and the curriculum overseen by the province. Education is compulsory in most provinces up to the age of 16. Parents can choose between sending their children to one of the public schools or they can sent them to a fee paying private school. Those who live in Ottawa and find that picking a secondary school is a fraught decision involving school zones and ratings. There are four main public school boards in Ottawa. One is English, one is English-Catholic, and one is French and another is French-Catholic. The Ottawa-Carleton District School Board which is the largest with 147 schools to oversee. The catholic school board has 85 schools, the Conseil des écoles catholiques du Centre-Est has 49 schools and the Conseil des écoles publiques de l'Est de l'Ontario has 37 schools. Canada’s higher has a very good reputation. However there is no formal ranking system and students will often choose colleges and universities bases on geographic convenience and the reputation of a particular course. Ottawa is one of the best educates cities in Canada as it is believed that over half of the population have graduated from college or university. Ottawa has the highest per capita concentration of engineers, scientists, and residents with PhDs in Canada. The University of Ottawa was founded in 1848 and was the first higher education institute to be established in the city.  The university is a bilingual public university. The University of Ottawa is ranked in the top 300 universities in the world, coming in at number 284 and is a top 15 university in Canada.  The university has faculties in the following areas: arts, civil law, common law, education, engineering, post graduate studies, health sciences, medicine, science, social sciences and the school of management. Ottawa also has two main public colleges Algonquin College and La Cité collégiale. There are also 2 catholic universities in the city; Dominican University College and Saint Paul University.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Agile Training | Certified Agile IT Service Manager in Ottawa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Agile Training | Certified Agile IT Service Manager in Ottawa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Agile Training | Certified Agile IT Service Manager in Ottawa FAQs

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.
Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.
Your instructor will be an IT service management expert with years of experience with using Agile methodologies.
Please arrive at the venue at 8:45am.
The training fees for Certified Agile IT Service Manager (CAITSM) certification in Ottawa starts from CAD2995
The Knowledge Academy is the Leading global training provider for Certified Agile IT Service Manager (CAITSM).
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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