VeriSM™ - Belgium

VeriSM™ Plus Course Outline

1. Module: The Service Organisation

1. Digital Transformation – Delegates will learn how to define the impact of modern technologies on organisations and how to describe the impact of digital transformation on service management

2. Module: People and Organisational Structure

1. Organisational structure – Delegates will be able to define the differences between a leader and a manager and learn how to explain the competencies of the service management professional. Learn how to list the elements of a well-functioning team.

3. Module: The VeriSM™ Model

1. The VeriSM™ model – Delegates will learn the elements of VeriSM™ model and explain how VeriSM™ re-defines service Management.
2. Delegates will also learn how to explain how VeriSM™ uses the management mesh to create and stabilize services, wiliest gaining an understanding of the elements within each of the four stages of the VeriSM™ Model
   1. Define.
   2. Produce.
   3. Provide.
   4. Respond.
3. Adapting the VeriSM™ model – Delegates will learn how to define the process of selecting and integrating management practices and will be able to explain the characteristics of successful operating models

4. Module: Progressive Practices

1. Delegates will be able to indicate the success factors for adopting progressive management practices and will be able to clarify the key concepts and when to apply Agile, DevOps, SIAM and Lean as a management practice

5. Module: Innovative Technologies

1.  Impact of Technology – Delegates will learn how to summarize implications of technology on service Management and will be able to explain the benefits of cloud, virtualization and automation.
2. Delegates will learn how to explain the impact of big data, internet of things, mobile computing, bring your own device on service management. To be able to describe server-less computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning and containerization.

6. Module: Getting started with VeriSM™

1. Delegates will learn how to identify and describe how to move from a reactive to proactive operation with VeriSM™

VeriSM™ Essentials Training Course Overview

1. Module: The Service Organisation

1. Organisational Context – Delegates will learn how to define the key elements of an organisation whilst defining how to optimize organisational interactions
2. Organisational Governance – Delegates will learn how to define the elements of organisational governance and explain how the governance “flows” through an organisation
3. Digital Transformation – Delegates will learn how to define the impact of new technologies on organisations and how to describe the impact of digital transformation on service management

2. Module: Service Culture

1. The Service Culture – Delegates will be able to define a service culture and explain the elements of a service culture

3. Module: People and Organisational Structure

1. Organisational structure – Delegates will be able to define the differences between a leader and a manager and learn how to explain the competencies of the service management professional. Learn how to list the elements of a well-functioning team.
2. Service Management Challenges – Delegates will learn how to explain the methods to overcome team challenges and explain the challenges of managing consumers. To be able to describe the elements of communications and explain organisational change principles.

4. Module: The VeriSM™ Model

1. The VeriSM™ model – Delegates will learn the elements of VeriSM™ model and explain how VeriSM™ re-defines service Management.
2. Delegates will also learn how to explain how VeriSM™ uses the management mesh to create and stabilize services, wiliest gaining an understanding of the elements within each of the four stages of the VeriSM™ Model
   1. Define.
   2. Produce.
   3. Provide.
   4. Respond.