Reception Skills Overview

Reception Skills Training Course Outline

Module 1: Dealing with and Recognising Different Types of Callers

  • Screamer
  • Rambler
  • Ladder
  • Demander

Module 2: Understanding the Role of a Receptionist

  • Duties of a Receptionist
  • Characteristics of a Great Receptionist
  • How to Prepare for a Receptionist Interview?
  • Popular Interview Questions
  • Effective Time Management

Module 3: Importance of First Impressions

  • Introduction
  • Tips on Creating a Good First Impression
  • Importance of Telephone Manners
  • Creating a Good First Impression on the Telephone

Module 4: Projecting a Professional Image

  • How to Conduct Yourself Professionally in the Workplace?
  • Stay in Control
  • Non-Verbal Communication in Business
  • Dress Sense
  • Clarity and Direction
  • Hands and Gestures
  • How to Write a Professional Email?

Module 5: Successful Questioning Techniques

  • Introduction
  • Leading or “Loaded”
  • Recall and Process
  • Types of Questions
  • Funneling
  • Interpreting Disguises
  • Open Questions
  • Probing

Module 6: Maintaining a Positive Attitude

  • Change Your Language from Negative to Positive
  • Ways to Manage Stress
  • Self-Motivation
  • Self Confidence
  • Healthy Lifestyle

Module 7: Building Rapport Techniques

  • Overview
  • Rapport Building Techniques

Module 8: Effective Listening Skills

  • Listening Skills
  • Things to Avoid When on the Phone

Module 9: Dealing with Cold Callers

  • Overview
  • Corporate TPS
  • Things to Note About Corporate TPS
  • Tips on How to Deal with Cold Callers

Module 10: Tone, Pitch, and Pace

  • Introduction
  • Process of Communication
  • Effective Communication

Module 11: Dealing with Difficult Callers, Remaining Calm, and Professional

  • Work as Quickly as Possible
  • Listen to the Entire Story First
  • Apologise
  • Make Sure You Understand
  • Try to Solve the Issue
  • Compensate the Customer for their Trouble


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Who should attend this Reception Skills Course?

The Reception Skills Course is designed for anyone who wants to improve their skills as a Receptionist in organisations of various industries. This Reception Skills Training Course can be beneficial for a wide range of professionals, including:

  • Aspiring and Current Receptionists
  • Front Desk Managers
  • Administrative Assistants
  • Customer Service Representatives
  • Office Managers
  • Hospitality Industry Staff
  • Retail Associates at Information Desks

Prerequisites of the Reception Skills Course

There are no formal prerequisites for the Reception Skills Course. However, a basic understanding of office procedures or customer service would be beneficial for delegates.

Reception Skills Course Overview

Reception Skills are significant for any organisation's first impression, acting as the initial touchpoint between a business and its clients, stakeholders, or visitors. The role of a Receptionist encapsulates the essence of hospitality, communication proficiency, and the ability to manage multifaceted situations with grace. Proficiency in Reception Skills is crucial for professionals in PA and Secretarial roles. As the initial point of contact, they must create a lasting impression. Their ability to greet visitors, handle phone calls, and manage various administrative tasks is vital to organisational success. Therefore, mastery in Reception Skills is imperative for those pursuing excellence in this domain, ensuring they stand out in their careers.

This intensive 1-day Reception Skills Training Course is designed to provide delegates with practical knowledge and hands-on experience. They will learn how to manage front desk operations efficiently, handle phone etiquette, and address various scenarios they may encounter. This training empowers individuals to become confident and effective Receptionists,.

Course Objectives:

  • To master the art of welcoming visitors with professionalism and courtesy
  • To develop excellent telephone etiquette for effective communication
  • To acquire time management and organisational skills to streamline reception tasks
  • To handle challenging situations with grace and efficiency
  • To learn to use office equipment and software for better productivity
  • To enhance interpersonal skills for improved client and colleague interactions
  • To gain confidence in multitasking and managing daily front-desk operations
  • To understand the significance of confidentiality in PA and Secretarial roles

Upon completing a Reception Skills Training Course, delegates will be equipped with the expertise to manage front-desk interactions confidently, ensuring a positive and lasting first impression for visitors. This enhanced skill set will enable them to handle diverse situations with professionalism, elevating the overall image and efficiency of their organisation.


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What’s included in this Reception Skills Course?

  • World-Class Training Sessions from Experienced Instructors          
  • Reception Skills Certificate        
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Reception Skills. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Reception Skills, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Reception Skills. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Reception Skills sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Reception Skills at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our Reception Skills offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Reception Skills FAQs

Soft skills are a collection of attributes needed to perform interactive and interpersonal communication, such as social traits, work approach, and the possession of valuable career skills. For more information, visit our Soft Skills topic page.
No, there is no exam for Reception Skills training.
No, you do not any prior qualifications for this Reception Skills training course.
No, there is no pre-course reading for this Reception Skills course.
The price for Reception Skills certification in Belgium starts from €1195
The Knowledge Academy is the Leading global training provider for Reception Skills.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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