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ITIL Certification - ITIL Training - ITIL Course

  • Amazing value from $989* for 2 days ITIL Foundation Training 
  • Includes everything: ITIL Training, course material, exam and certificate
  • Take the ITIL Foundation Examination in class on Day 2 and Pass!
  • Exam Pass Guarantee: Enrol in any of our 2 days Training classes, and we guarantee that you will pass the ITIL exam. See FAQs Below
  • 2 days of classroom training by expert instructors with highest pass rates
  • Extensive examination tips and support provided.
  • This training course is fully accredited by BCS and based on the latest ITIL version: 2011
  • Certified ITIL Foundation Training Course in luxury nationwide venues
  • Refreshments provided during classroom sessions.
  • Free 18 PMI approved PDUs with our courses.
  • Increase your earnings potential with official ITIL certification.
  • Book Online or Call + 1-866 272 8822 to speak to a ITIL Learning Advisor today

Would you like more information?

WE'RE Available 24 Hours Monday-Sunday

Course Schedule

Course Name Date Location Duration Price Book Online
ITIL® Foundation Training 05/26/2015 3 places left Austin 2 days $1695$1275 Book nowEnquire
ITIL® Foundation Training 05/26/2015 3 places left San Jose 2 days $1695$1175 Book nowEnquire
ITIL® Foundation Training 05/28/2015 3 places left San Antonio 2 days $1695$1275 Book nowEnquire
ITIL® Foundation Training 05/28/2015 3 places left San Francisco 2 days $1695$1175 Book nowEnquire
ITIL® Foundation Training 06/01/2015 3 places left Atlanta 2 days $1695$1275 Book nowEnquire
ITIL® Foundation Training 06/01/2015 3 places left Denver 2 days $1695$1275 Book nowEnquire
ITIL® Foundation Training 06/01/2015 3 places left Phoenix 2 days $1695$1175 Book nowEnquire
ITIL® Foundation Training 06/01/2015 3 places left Washington D.C. 2 days $1695$1175 Book nowEnquire
ITIL® Foundation Training 06/04/2015 3 places left Colorado Springs 2 days $1695$1275 Book nowEnquire
ITIL® Foundation Training 06/04/2015 3 places left Sacramento 2 days $1695$1275 Book nowEnquire
ITIL® Foundation Training 06/04/2015 3 places left Philadelphia 2 days $1695$1175 Book nowEnquire
ITIL® Foundation Training 06/04/2015 3 places left Seattle 2 days $1695$1175 Book nowEnquire
ITIL® Foundation Training 06/04/2015 3 places left Houston 2 days $1695$1175 Book nowEnquire
ITIL® Foundation Training 06/08/2015 Stockton 2 days $1695$1289 Book nowEnquire
ITIL® Foundation Training 06/08/2015 Stamford 2 days $1695$1289 Book nowEnquire
ITIL® Foundation Training 06/08/2015 4 places left Tampa 2 days $1695$1189 Book nowEnquire
ITIL® Foundation Training 06/08/2015 West Palm Beach 2 days $1695$1275 Book nowEnquire
ITIL® Foundation Training 06/08/2015 Rockville 2 days $1695$1289 Book nowEnquire
ITIL® Foundation Training 06/08/2015 4 places left Omaha 2 days $1695$1189 Book nowEnquire
ITIL® Foundation Training 06/08/2015 Oklahoma 2 days $1695$1189 Book nowEnquire

Send us your onsite requirements and we will
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  • Is this course accredited?

    Yes, it is accredited by BCS

  • What is the experience of the Instructor(s) delivering my course?

    All of our instructors are experienced and are fully accredited

  • What do The Knowledge Academy provide me on the course?

    We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.

  • Does the course include exams?

    Yes, the course includes your ITIL Foundation exam.

  • Are there any prerequisites for the ITIL examinations?

    There are no prerequisites to this course.

  • What is the structure of the exams?

    The Foundation exam is a multiple choice exam

  • What time shall I arrive at the venue?

    Please arrive at your training venue at 08:30am for registration

  • What are the training hours?

    The course timings are start at 8.30am and finish at 6pm approximately

  • What version of ITIL is this based on?

    All of The Knowledge Academy's ITIL courses are based on the latest 2011 version

  • What pre-course material do you offer?

    Although not mandatory, we do provide you, via hyperlink, with a PDF version of 'An Introductory Overview of ITIL® V3'. Please note that the latest 2011 version of the handbook has not yet been published.

  • Will there be homework?

    There will be a minimum of 2 hours of homework each evening

  • What is the ITIL Foundation Exam Pass Guarantee?

    A paper based classroom exam is conducted at the end of the second day of the ITIL Training session. Our ITIL Foundation exam pass guarantee gives you confidence that we will support your learning until you pass your ITIL foundation exam. We guarantee that you will pass your ITIL foundation exam after completing our ITIL 2 day Class. All we require is for you to take the exam on Day 2 of the class, attend all class days and complete all class assignments, including your ITIL sample exams and home work . If you do not pass the ITIL Foundation exam after the 1st attempt, we will allow you to attend the class again free of charge. Should you fail the exam on your 2nd attempt (which is not included free of charge), you will be eligible to enrol in the class again, free of charge. ITIL foundation examination results must be verified to confirm re-enrolment and is subject to availability.


The Knowledge Academy


  • The ITIL Foundation course is 2 days of presentations, exercises and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
  • In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes: 
  • Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
  • ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.


  • Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook.  In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
  • Candidates can expect to gain knowledge and understanding in the following 

ITIL Foundation 2011 Course Content

Service Management as a Practice

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

Service Strategy: overall business aims and expectations

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business Case

Service Design: developing a solution to meet the needs of the business

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition: implementing service designs so that service operations can manage the services

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day to day, business as usual activities

  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision 

  • CSI Model
  • Deming Cycle

Why choose The Knowledge Academy?

  • We have found a way to make your learning experience enjoyable.
  • We are trusted by globally leading brands as a learning partner of choice, for example JP Morgan, HSBC and Sony.
  • We provide pre and post course support so you never feel alone
  • All of our training is hands on we use real world examples and bring them to life
  • As a market leader, globally, we have an extremely high pass rate
  • We are a global company and are recognised as a leading brand for professional education
  • Over 90% of our delegates come back to us for further training
  • As a trusted brand, we are renowned for our focus on education and ensuring YOU pass.
  • We have the best instructors in the industry which is reflected in our position as the market leader
  • We provide value for money and have trained over 25,000 delegates in 2011
  • You ONLY get first class treatment with The Knowledge Academy
  • We have some of the most luxurious course venues worldwide
What's included?
  • The Knowledge Academy Courseware Book
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments

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* Dependant on experience and industry. Source: payscale.com and itjobswatch.co.uk

Happy Customers

I would recommend this course to anyone who wants to succeed in their career.
The trainer prepared us well for the ITIL exam and taught us how to use the methodology in the workplace well.
The ITIL Certification was hard work but worth every minute. It changed my career.
I found the course well prepared and designed. The workbook had everything I needed in it and it made it easy to take the necessary materials around with me. Our course leader knew his subject well and I thought he did the best job possible of making a very dry subject interesting.
Attending training courses is never an easy decision, particularly for a demanding course, but the open and friendly atmosphere at The Knowledge Academy led to a good experience.
The coach was a clear expert in his field- we had lots of live examples to demonstrate the concepts that were taught.
I thought the course was great. Professionally ran and the tutor was brilliant. Very patient and really knew his stuff.
I found the training and the trainer excellent. It was an intensive course with a lot to take in, but they way the trainer taught, you really understood the principles and themes etc. I would definitely recommend them and would not hesitate to sit another course through them.
Well organised, useful, affordable
Excellent trainer, able to explain process in simple terms concentrating not only on what's important for exam but how it can be applied to real world.
Great training
Intense but thoroughly interesting and well worth the time and money.
I really enjoyed taking the ITIL Foundation training course due to the structure and organisation of the course, along with the interesting course materials.
Really positive experience; I would recommend anyone to use The Knowledge Academy.

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