Course information

Certified Digital Services Project Manager Course Outline

Module 1: Digital Service Principles (DSPs)

  • What are Digital Services?
  • Core Principles
    • Research and Understand Your Users
    • Create a Multidisciplinary Team
    • Make Use of Agile Methods
    • Iterate and Evaluate Frequently
    • Be Aware of Security and Privacy Protocols
    • Establish Service Code as Being Open Source
    • Utilize Open Standards and Common Platforms
    • Test the End-To-End Experience of the Service
    • Plan for Service Disruptions and Ensure That Users Succeed First Time
    • Make the User Experience Consistent Across Brand and Encourage to Use DS
    • Collect Performance Data and Test the Service

Module 2: Digital Product Development Methodologies

  • Waterfall Product Development
  • Agile Development
  • Agile Manifesto
  • Differences Between Waterfall and Agile

Module 3: Roles and Responsibilities

  • Digital Roles
    • Positions in Digital Service Development
    • Service Owner and Product Manager
    • Technical Architect and Service Engineers
    • Delivery Manager
    • Business Analyst and Business Change Lead
    • Solution Tester
    • User Researcher
    • Accessibility Lead
    • Content and Interaction Designers
    • Types of Team
  • Cross-Functional Teams

Module 4: Digital Service Lifecycle

  • Introduction to Digital Service Lifecycle
  • Discovery
  • Alpha
    • Inception
    • Iteration
    • Conclusion
  • Beta
    • Private Beta and Public Beta
  • Service Management
    • Transitioning to a Live Service

Module 5: Digital User Experience

  • User Stories
    • Epics
    • Decomposing
    • User Experience
  • Analogue User Experience

Module 6: Performance Metrics and Management

  • Increments and Progress Reviews
  • Managing Digital Project Outcomes
  • Stakeholder Management and Cycle
  • Segmenting and Prioritizing Stakeholders
  • Stakeholder Engagement
  • Benefits of Stakeholder Engagement
  • Designing a Stakeholder Engagement Plan
  • Principles for Successful Stakeholder Engagement
  • Influence Stakeholders
  • Stakeholder Management
  • KPIs
  • Communication Skills

Module 7: Digital Project Closure

  • Finalize Digital Sign Off
  • Reasons for Closure Could
    • Service No Longer Meets User Needs
    • Service is Outdated or Replaced
    • User Need No Longer Exists
    • Organization Wishes to Move in a New Direction

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Who should attend this Certified Digital Services Project Manager (CDSPM) Course?

The Certified Digital Services Project Manager (CDSPM) Training Course in Charlotte is designed to provide delegates with the specialized skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This training is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:

  • Digital Project Managers
  • IT Project Managers and Leaders
  • Digital Transformation Managers
  • Software Development Managers
  • UX/UI Design Leads
  • E-commerce Managers
  • Technology Consultants

Prerequisites of the Certified Digital Services Project Manager (CDSPM) Course

There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.

Certified Digital Services Project Manager Course Overview

This Certified Digital Services Project Manager Course in Charlotte delves into the core principles of Project Management within the context of digital services. Understanding how to manage projects in this specific domain is not only relevant but essential. This course equips professionals with the tools and knowledge to excel in this dynamic field, making it a valuable addition.

Proficiency in Digital Services is of utmost importance, as it bridges the gap between technological advancements and effective project delivery. Professionals in Charlotte in IT, Software Development, Marketing, and Digital Transformation should aim to master this subject. With the world becoming increasingly digital, those who can manage digital service projects effectively are in high demand.

This intensive 2-day training by The Knowledge Academy in Charlotte is designed to provide delegates with the essential skills and insights needed to excel in the realm of Digital Services Project Manager. Through a combination of lectures, case studies, and practical exercises, delegates will gain a comprehensive understanding of the intricacies involved in managing digital service projects. They will learn how to navigate the unique challenges of this domain and optimize project outcomes.

Course Objectives

  • To understand the fundamentals of Digital Services Project Manager
  • To learn to adapt traditional techniques to the digital realm
  • To gain proficiency in using digital tools for project planning and execution
  • To explore best practices for stakeholder communication in digital projects
  • To master risk assessment and mitigation strategies in digital services
  • To learn Agile Project Management principles tailored to digital services

After completing this course in Charlotte, delegates will be equipped with the knowledge and skills to lead digital service projects effectively. They will gain a competitive edge in the job market and be better positioned for career advancement. Delegates will be well-prepared to meet the demands of the industry.

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What’s included in this Certified Digital Services Project Manager (CDSPM) Course?

  • Certified Digital Services Project Manager Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Digital Services Project Manager (CDSPM) Certificate
  • Digital Delegate Pack

Certified Digital Services Project Manager Exam

To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

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Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Charlotte is the biggest city in the state of North Carolina. It is the third fastest growing major city in the United States.  It has an estimated population of 810,000 people. Charlotte is home to the corporate headquarters of Bank of America. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. The public school system in North Carolina is the second largest system in the state and the 17th largest in the whole of the United States. There is an estimate 150,000 pupils being taught in the 164 public schools of Charlotte. Charlotte is the home of many notable universities. For example Central Piedmont Community College, Charlotte School of Law, Johnson C. Smith University and the University of North Carolina are all based in Charlotte. The University of North Carolina is the biggest in the city with 27,000 students. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Buffalo.

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Address

Charlotte, North Carolina

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Project Management Courses | Certified Digital Services Project Manager Training in Charlotte. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Project Management Courses | Certified Digital Services Project Manager Training in Charlotte, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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