Course information

Advanced Lean Techniques and Understanding Customers Training Course Overview

Module 1: Introduction to Lean Thinking

  • What is Lean Thinking?
  • Why is Lean Thinking Important?
  • Lean Thinking Principles
  • Benefits of Lean Thinking
  • Key Components of Lean Thinking

Module 2: Advanced Lean Techniques for Process Improvement

  • Overview of Process Improvement Techniques
  • Value Stream Mapping
  • Kaizen Events
  • Lean Six Sigma Methodologies   

Module 3: Advanced Lean Techniques for Product Development

  • Overview of Lean Product Development
  • Agile Methodologies
  • Lean Start-Up Principles
  • Design Thinking Techniques 

Module 4: Understanding Customer Needs

  • Importance of Understanding Customer Needs
  • Techniques for Gathering Customer Feedback
  • Analysing Customer Data
  • Creating Customer Personas 
  • Mapping Customer Journey
  • Identifying Touchpoints

Module 5: Developing Customer-Centric Strategies

  • Using Customer Insights to Inform Business Strategy
  • Creating Customer-Focused Mission Statements
  • Building a Customer-Centric Culture

Module 6: Measuring Customer Success

  • Overview of Customer Success Metrics
  • Net Promoter Score (NPS)
  • Customer Lifetime Value (CLV)
  • Customer Churn Rate

Module 7: Applying Lean Techniques to Customer Success

  • Using Lean Principles to Improve Customer Success
  • Creating Customer Success Plans
  • Implementing Customer Feedback Loops
  • Lean Marketing Techniques

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Who should attend this Advanced Lean Techniques and Understanding Customers Training Course?

This Advanced Lean Techniques and Understanding Customers Course is designed for those who want to get better at understanding and implementing Lean methodologies for a customer-satisfaction. This course is especially beneficial for the following professionals:

  • Lean Practitioners
  • Operations Managers
  • Process Engineers
  • Manufacturing Engineers
  • Business Analysts
  • Senior Executives
  • Product Managers

Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course

There are no formal prerequisites for this Advanced Lean Techniques and Understanding Customers Course.

Advanced Lean Techniques and Understanding Customers Training Course Overview

This Advanced Lean Techniques and Understanding Customers Training integrates advanced Lean methodologies with a deep understanding of customer needs and expectations. It emphasises the intersection between Lean principles and customer-centric approaches to drive organisational excellence. This course provides delegates with valuable insights into Lean techniques, emphasising their relevance in aligning operational efficiency with customer satisfaction.

Professionals aiming to elevate their Lean expertise by integrating customer-centric approaches should prioritise mastering this course. Individuals involved in Process Optimisation, Quality Management, Customer Support and those seeking to enhance customer-centricity across industries will significantly benefit from this advanced training. Mastery of advanced Lean techniques empowers professionals to align processes with customer expectations for heightened satisfaction.

This 1-day Lean Training equips delegates with advanced Lean skills and a customer-centric mindset essential for operational excellence. Delegates will explore advanced Lean techniques such as Lean Six Sigma, Voice of the Customer analysis, and Value Stream Mapping from a customer-focused perspective. Through practical exercises and case studies, delegates will learn to apply these techniques to optimise processes while meeting and exceeding customer expectations.

Course Objectives

  • To integrate advanced Lean methodologies with customer-centric approaches
  • To equip delegates with skills to analyse customer needs and align processes accordingly
  • To provide insights into advanced Lean techniques like Lean Six Sigma and Voice of the Customer
  • To demonstrate practical application through case studies and exercises
  • To encourage a culture of continuous improvement while prioritising customer satisfaction
  • To empower professionals to drive organisational excellence by aligning Lean principles with customer expectations

Upon completing this course, delegates will possess advanced Lean skills combined with a customer-centric mindset, enabling them to optimise processes in line with customer expectations.

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What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Advanced Lean Techniques and Understanding Customers Certificate
  • Digital Delegate Pack

Why choose us

Our New York venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New York City is the biggest city in the United States. It is the most populous urban agglomerations in the world. New York is often described as the cultural and financial capital of the world. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. The public school system is run by the New York City Public School board. It is the biggest school system in the United States. They serve approximately 1.1 million pupils in 1,700 schools. There are nine special schools for those who are academically or artistically gifted. There are approximately 900 additional privately-run secular and religious schools in the city. There are roughly 600,000 students in New York that are enrolled in one of the 120 higher education institutions. There are a number of notable universities in the City of New York. These include: Columbia University, New York University and the New York Institute of Technology. Columbia is the highest ranked New York University in the world rankings, coming in at number 22. It is a private Ivy League research university that has twenty school including Columbia College, the School of Engineering and Applied Science, and the School of General Studies. New York is also home to a number of specialist art schools such as the world renowned Juilliard School that specialises in the performing arts. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as New York.

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Address

NYC Seminar and Conference Center
71 West 23rd Street
Suite 515
New York
NY 10010

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Lean Training | Advanced Lean Techniques And Understanding Customers Training in New York. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Lean Training | Advanced Lean Techniques And Understanding Customers Training in New York, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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The training fees for certification in New York starts from $1295
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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