Lean Training | Advanced Lean Techniques And Understanding Customers Training in New Jersey

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Advanced Lean Techniques and Understanding Customers Training

New Jersey

Attain in-depth knowledge about how to apply Lean thinking in various industries.
Gain knowledge about how to identify and eliminate waste in business processes.
Learn techniques for creating customer personas and mapping customer journeys.

Dates & Prices Dates & Prices

Course information

Advanced Lean Techniques and Understanding Customers Training Course Overview

Module 1: Introduction to Lean Thinking

What is Lean Thinking?
Why is Lean Thinking Important?
Lean Thinking Principles
Benefits of Lean Thinking
Key Components of Lean Thinking

Module 2: Advanced Lean Techniques for Process Improvement

Overview of Process Improvement Techniques
Value Stream Mapping
Kaizen Events
Lean Six Sigma Methodologies

Module 3: Advanced Lean Techniques for Product Development

Overview of Lean Product Development
Agile Methodologies
Lean Start-Up Principles
Design Thinking Techniques

Module 4: Understanding Customer Needs

Importance of Understanding Customer Needs
Techniques for Gathering Customer Feedback
Analysing Customer Data
Creating Customer Personas
Mapping Customer Journey
Identifying Touchpoints

Module 5: Developing Customer-Centric Strategies

Using Customer Insights to Inform Business Strategy
Creating Customer-Focused Mission Statements
Building a Customer-Centric Culture

Module 6: Measuring Customer Success

Overview of Customer Success Metrics
Net Promoter Score (NPS)
Customer Lifetime Value (CLV)
Customer Churn Rate

Module 7: Applying Lean Techniques to Customer Success

Using Lean Principles to Improve Customer Success
Creating Customer Success Plans
Implementing Customer Feedback Loops
Lean Marketing Techniques

Who should attend this Advanced Lean Techniques and Understanding Customers Training Course?

This Advanced Lean Techniques and Understanding Customers Course is designed for those who want to get better at understanding and implementing Lean methodologies for a customer-satisfaction. This course is especially beneficial for the following professionals:

Lean Practitioners
Operations Managers
Process Engineers
Manufacturing Engineers
Business Analysts
Senior Executives
Product Managers

Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course

There are no formal prerequisites for this Advanced Lean Techniques and Understanding Customers Course.

Advanced Lean Techniques and Understanding Customers Training Course Overview

This Advanced Lean Techniques and Understanding Customers Training integrates advanced Lean methodologies with a deep understanding of customer needs and expectations. It emphasises the intersection between Lean principles and customer-centric approaches to drive organisational excellence. This course provides delegates with valuable insights into Lean techniques, emphasising their relevance in aligning operational efficiency with customer satisfaction.

Professionals aiming to elevate their Lean expertise by integrating customer-centric approaches should prioritise mastering this course. Individuals involved in Process Optimisation, Quality Management, Customer Support and those seeking to enhance customer-centricity across industries will significantly benefit from this advanced training. Mastery of advanced Lean techniques empowers professionals to align processes with customer expectations for heightened satisfaction.

This 1-day Lean Training equips delegates with advanced Lean skills and a customer-centric mindset essential for operational excellence. Delegates will explore advanced Lean techniques such as Lean Six Sigma, Voice of the Customer analysis, and Value Stream Mapping from a customer-focused perspective. Through practical exercises and case studies, delegates will learn to apply these techniques to optimise processes while meeting and exceeding customer expectations.

Course Objectives

To integrate advanced Lean methodologies with customer-centric approaches
To equip delegates with skills to analyse customer needs and align processes accordingly
To provide insights into advanced Lean techniques like Lean Six Sigma and Voice of the Customer
To demonstrate practical application through case studies and exercises
To encourage a culture of continuous improvement while prioritising customer satisfaction
To empower professionals to drive organisational excellence by aligning Lean principles with customer expectations

Upon completing this course, delegates will possess advanced Lean skills combined with a customer-centric mindset, enabling them to optimise processes in line with customer expectations.

What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?

World-Class Training Sessions from Experienced Instructors
Advanced Lean Techniques and Understanding Customers Certificate
Digital Delegate Pack

Why choose us

Our New Jersey venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New Jersey is a state in the north east of the US, it is nick named “The Garden State”. It is one of the smallest states in the US but has a population of nearly 9 million people which makes it the 11^th most populated. It is one of the wealthiest states in the US regarding household income. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16. Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school. At age 18, US citizens are able to engage in higher education. Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend. Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. In New Jersey there is the Education Advancement Initiative (EAI) which was created to increase the college admission rate by a minimum of 10% for New Jersey high school pupils. They are also charged with helping to decrease the dropout rate in New Jersey schools by around 15%. Another aim of this committee is to increase the amount of money that is being devoted to schools in the area. Princeton University is the top university in the state of New Jersey. It is a private Ivy League research university. It is the 11^th highest ranked university in the world and is the 6^th best university in the United States. Princeton provides undergraduate and graduate instruction in the humanities, social sciences, natural sciences, and engineering. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as New Jersey.

Address

Dolce Basking Ridge
300 North Maple Ridge
Basking Ridge
New Jersey
07920

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Lean Training | Advanced Lean Techniques And Understanding Customers Training in New Jersey. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Lean Training | Advanced Lean Techniques And Understanding Customers Training in New Jersey, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Lean Training | Advanced Lean Techniques And Understanding Customers Training in New Jersey FAQs

There hasn't been any questions asked about this Topic

What is the cost/training fees for certification in New Jersey?

The training fees for certification in New Jersey starts from $1295

Which is the best training institute/provider of in New Jersey?

The Knowledge Academy is the Leading global training provider for .

What are the best courses in New Jersey?

Please see our courses available in New Jersey

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Lean Training | Advanced Lean Techniques And Understanding Customers Training in New Jersey

Course information

Advanced Lean Techniques and Understanding Customers Training Course Overview

Who should attend this Advanced Lean Techniques and Understanding Customers Training Course?

Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course

Advanced Lean Techniques and Understanding Customers Training Course Overview

What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?