ITIL® 4 Practitioner: Supplier Management Certification - United States

ITIL® 4 Practitioner: Supplier Management Course Outline

Module 1: Key Concepts of the Practice

• Explain the Purpose of the Practice
• Describe the PSFs & Key Metrics of the Practice
• Explain Key Terms/Concepts:
  • Supplier
  • Contract
  • RFx
  • RFI
  • RFP
  • RFQ
  • RFB
  • RFD

Module 2: Processes of the Practice

• Describe Inputs and Outputs of the Processes
• Describe Key Activities of the Processes
• Know How to Integrate the Practice in the Organisation’s Value Streams

Module 3: Roles and Competences of the Practice

• Describe the Responsibilities of Key Roles of the Practice
• Supplier Manager
• Supplier Coordinator
• Know How to Position the Practice in the Organisational Structure

Module 4: How Information and Technology Support and Enable the Practice

• Explain the Tools Application
• Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

• Explain the Dependencies of the Practice on Third Parties
• Explain How Partners and Suppliers Can Support the Practice

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice

• Explain How Capability Criteria Support the Practice Capability Development

Module 7: Recommendations for the Practice Success

• Understand the Recommendations for Supplier Management Success and How They Are Supported by the ITIL Guiding Principles

Who Should Attend This ITIL® 4 Practitioner: Supplier Management Training Course?

This ITIL® 4 Practitioner: Supplier Management course is ideal for professionals seeking to deepen their understanding of supplier management within IT service management frameworks. It is especially valuable for:

• IT Service Management Professionals
• IT Project Managers
• Supplier Relationship Managers
• IT Directors and Managers
• Procurement Managers
• Quality Assurance Professionals
• IT Consultants
• Risk Management Professionals

Prerequisites of the ITIL® 4 Practitioner: Supplier Management Training Course

To undertake the ITIL® 4 Practitioner: Supplier Management Training Course, participants should have a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Supplier Management Course Overview

ITIL® 4 is a leading framework for IT service management. Its importance lies in its proven approach to optimising IT services, enhancing efficiency and alignment with business needs. This training provides organisations with strategies to improve service management and governance. Individuals benefit through skill enhancement and practical knowledge for career development. Furthermore, it offers substantial career benefits, positioning delegates for advanced roles in IT service management.

Throughout this ITIL® 4 Practitioner: Supplier Management course, delegates will delve deep into the ITIL® 4 framework, understanding its core principles and practical applications in real-world settings. They will learn to identify and describe the key concepts and terms essential for mastering IT service management practices, including detailed insights into processes, roles, and technological supports that underpin effective ITIL® implementation.

Course Objectives:

• To grasp the fundamentals of ITIL® 4 framework
• To understand ITIL® 4's core processes and functions
• To apply ITIL® 4 principles in real scenarios
• To analyse the role of technology in ITIL® 4
• To evaluate IT service management improvements
• To coordinate with partners using ITIL® 4 strategies
• To drive business value through IT services

Upon completion of this training, delegates will be equipped to apply the ITIL® 4 framework actively within their organisations to drive efficient and effective IT service management practices. They will be able to strategically position IT service management as a central business capability, align IT processes with business objectives, and enhance overall service delivery.

What's included in this ITIL® 4 Practitioner:Supplier Management Certification?

• Delegate pack consisting of course notes and exercises
• Experienced Instructor

ITIL® 4 Practitioner: Supplier Management Exam Information

The ITIL® 4 Practitioner: Supplier Management Certification Exam is designed to assess the candidates understanding and practical application of supplier management principles within the ITIL® 4 framework. This certification focuses on the processes and best practices needed to manage relationships with suppliers effectively, ensuring that organisations can maximise value from their supplier contracts and partnerships.

• Question Type: Multiple Choice 
• Total Questions: 20 
• Total Marks: 20 Marks 
• Pass Mark: 65% or 13/20 Marks 
• Duration: 30 minutes 
• Open Book/ Closed Book: Closed Book

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