ILM Level 3 Certificate In Effective Coaching And Mentoring in Grand Rapids

ILM Level 3 Certificate in Coaching and Mentoring Training Course Outline

Total Credit Value – 16

Guided Learning Hours – 35

Unit 8578-300: Understanding Good Practice in Workplace Coaching

Credit Value – 3 

Guided Learning Hours – 9 

Module 1: Understand Effective Coaching Within an Organisational Context

• Describe the Purpose of Effective Coaching Within an Organisational Context
• Explain the Role and Responsibilities of an Effective Coach
• Identify the Skills, Knowledge and Behaviours Required of an Effective Coach
• Identify How to Overcome Potential Barriers to Coaching

Module 2: Understand the Importance of Effective and Ethical Contracting in Coaching

• Identify Methods to Initiate a Productive Working Relationship with an Individual
• Explain the Rationale for and Process of Contracting in Coaching
• Describe what Represents Safe and Ethical Practice in Coaching

Module 3: Understand the Process of Effective Coaching Within their Own Workplace

• Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
• Using TGROW Model to Solve Problems
• Describe a Range of Coaching Tools or Techniques That can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
• Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Understand the Role of Recording, Reflection and Supervision in Coaching Within their Own Practice or other Contexts

• Explain the Purpose of Coaching Records for Coach and Coached
• Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 8578-301: Understanding Good Practice in Workplace Mentoring

Credit Value – 3 

Guided Learning Hours – 9 

Module 5: Understand Effective Mentoring Within an Organisational Context

• Describe the Purpose of Effective Mentoring Within an Organisational Context
• Explain the Roles and Responsibilities of an Effective Mentor
• Identify the Skills, Knowledge and Behaviours Required of an Effective Mentor
• Identify How to Overcome Potential Barriers to Mentoring
• Module 6: Understand the Importance of Effective and Ethical Contracting in Mentoring
• Identify Methods to Initiate a Productive Working Relationship with an Individual
• Explain the Rationale for and Process of Contracting in Mentoring
• Describe What Represents Safe and Ethical Practice in Mentoring?

Module 6: Understand the Process of Effective Mentoring Within their Own Workplace

• Explain how to Manage a Mentoring Process Using a GROW, ACHIEVE, TELL/SHOW/DO Model
• Describe a Range of Mentoring Tools or Techniques that can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Mentoring Process
• Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 7: Role of Recording, Reflection, and Supervision in Mentoring Within their Own Practice or other Contexts

• Mentoring Records
• Importance of Reflective Practice
• Supervision Within a Mentoring Context

Unit 8578-302: Undertaking an Extended Period of Coaching in the Workplace

Credit Value – 3 

Guided Learning Hours – 9 

Module 8: Plan and Organise a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

• Produce a Plan for Effective Coaching to Take Place for 12 hours
• Goals and/or Outcomes Relevant to the Context of Individual(s) Being Coached
• Agree an Appropriate and Confidential Contract with Individual(s) and other Stakeholders

Module 9: Undertake and Record a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

• Coaching Assessment Tools
• Grow Model of Coaching and Modelling
• Knowledge Skills and Behaviour of an Effective Coach
• How do you record a coaching session?

Module 10: Gather Evidence of Ongoing Review of their Own Coaching Practice

• Reflect on Each Session and Identify Key Learning to Support Continuous Professional Development
• Gather Ongoing Feedback on Effectiveness of their Coaching for Each Session and Show Evidence of this
• Review and Evidence Own Ability to Use Effective Communication Skills, Including Questioning, Listening and Giving Feedback to Facilitate Coaching Practice
• Summarise the Outcomes of Ongoing Supervision for a Minimum of 2 Sessions of Effective Coaching to Improve Practice

Unit 8578-303: Reflecting on Workplace Coaching Skills

Credit Value – 3 

Guided Learning Hours – 8

Module 11: Be Able to Review the Effectiveness of Their Coaching Practice

• Examine the Effectiveness of Their Own Coaching Practice
• Identify Own Strengths and Areas for Improvement

Module 12: Be Able to Plan for Their Own Development in Coaching

• Review Own Coaching Ability to Identify Future Development Plan
• Produce a Relevant Development Plan

Who Should Attend this ILM Level 3 Certificate in Coaching and Mentoring?

The ILM Level 3 Certificate in Coaching and Mentoring is ideal for individuals who want to build practical coaching and mentoring skills to support others' development and performance in the workplace. You should attend this ILM Level 3 Certificate in Effective Coaching and Mentoring Course if you are:

• Line Manager or Supervisor: Guiding team members through structured coaching and mentoring
• HR or Learning and Development Professional: Integrating coaching practices into talent development
• Internal Coach or Mentor: Enhancing your skills with a formal, recognised qualification
• Team Leader: Supporting performance improvement through one-to-one development conversations
• Volunteer or Community Mentor: Applying coaching and mentoring techniques to support growth
• Aspiring Coach or Mentor: Starting your journey with practical tools and workplace experience

Prerequisites for this ILM Level 3 Certificate in Coaching and Mentoring

There are no formal prerequisites for this course. However, it is beneficial if delegates have some experience in a supervisory or managerial role where mentoring could be applied.

Introduction to ILM Level 3 Certificate in Coaching and Mentoring

The ILM Level 3 Certificate in Effective Coaching and Mentoring provides delegates with a structured understanding of coaching and mentoring principles, frameworks, and techniques. It focuses on developing effective workplace conversations to support performance and development.

This training helps delegates build confidence in guiding others, strengthen communication skills, and apply practical coaching and mentoring approaches. It supports improved performance, continuous development, and stronger workplace relationships.

This 2-Day course offered by The Knowledge Academy equips delegates with practical tools to apply coaching and mentoring techniques in real-world scenarios. Delegates gain the capability to support development and drive positive outcomes effectively.

ILM Level 3 Certificate in Coaching and Mentoring Objectives 

• To understand the principles, purpose, and benefits of workplace coaching and mentoring
• To develop key communication and support skills, including questioning, listening, and feedback
• To establish and maintain effective coaching and mentoring relationships
• To deliver structured coaching and mentoring sessions with real-world impact
• To reflect on your own performance and continuously improve your practice
• To apply coaching techniques to support individual and organisational development

Upon completion of this ILM Level 3 Certificate in Coaching and Mentoring, delegates will be able to deliver effective coaching sessions confidently. They will also enhance their ability to support performance improvement and professional development.

Career Opportunities After ILM Level 3 Certification – Coaching and Mentoring

Understand the various career paths available to you after completing the ILM Level 3 Certificate in Coaching and Mentoring. The course prepares professionals for leadership, development, and support roles across various functions. 

• Team Leader: Guide team performance through structured coaching.
• Mentor: Support both personal and professional growth of individuals.
• Supervisor: Provide feedback and help team members realise their potential.
• L&D Executive: Facilitate training and encourage continuous skill development.
• HR Assistant: Support the delivery of mentoring programmes.
• Coaching Coordinator: Plan sessions, monitor impact, and track progress.
• Assistant Manager: Lead with empathy and nurture team morale.
• Talent Development Officer: Identify potential and foster long-term development.

What's Included in this ILM Level 3 Certificate in Coaching and Mentoring?

• World-Class Training Sessions from Experienced Instructors
• ILM Level 3 Certificate in Coaching and Mentoring Assessment
• Interactive Learning with 24*7 Support
• Digital Delegate Pack

ILM Level 3 Certificate in Effective Coaching and Mentoring Assessment Information 

• You will complete one assessment for each unit you study, consisting of short questions and written tasks.  
• You will submit these online and they will be marked by your ILM tutor.