ILM Level 3 Diploma in Leadership and Management Course Outline
Total Credit Value: 40
Total Guided Learning Hours – 163
Unit 8600-300: Solving Problems and Making Decisions
Credit Value – 2
Guided Learning Hours – 9
Module 1: Know How to Describe a Problem, its Nature, Scope and Impact
- Problem and Decision
- Main Approaches to Problem Solving
Module 2: Know How to Gather and Interpret Information to Solve a Problem
- The 5 Ws of Communicating Decisions
Module 3: Know How to Evaluate Options to Make a Decision
- Advantages of Group Decision Making
Module 4: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions
- Planning and Monitoring Techniques
- Stakeholder Mapping
Unit 8600-302: Planning Change in the Workplace
Credit Value – 2
Guided Learning Hours – 9
Module 5: Understand the Forces for Change in an Organisation
- What is Change?
- Organisational Change
- Drivers of Change
- Examples of Drivers of Change
Module 6: Know How to Identify and Plan Change in an Organisation
- Systems and Processes
- Benefits of change
- Managing Change
- Change Process
- Key Priorities for Minimising Resistance to Change
Unit 8600-303: Planning and Allocating Work
Credit Value – 2
Guided Learning Hours – 9
Module 7: Know How to Plan Work in the Workplace
- Planning
- Goals and Objectives
- The ‘SMART’ Objective Setting Framework
- Vision and Mission statements
- Action Planning
- Resourcing
Module 8: Know How to Allocate Work to Team Members
- Allocation of Responsibility
- Monitoring
- Time Management
- Active Listening
- Some Barriers to Effective Communication
- Characteristics of Effective Communication
Module 9: Understand How to Improve the Performance of a Team in Delivering to Plan
- Performance Improvement Planning
- Allocate Work to Team Members
- Assess and Support Team Performance in Achieving Objectives
- Resources Required to Complete the Planned Activity
- Assess and Support Team Performance in Achieving Objectives
Unit 8600-308 Understanding Leadership
Credit Value – 2
Guided Learning Hours – 6
Module 10: Understand Leadership Styles
- Leadership and Management
- Key Responsibilities of the Leadership Role
- Personal Development as a Leader
Module 11: Understand Leadership Qualities and Review Own Leadership Qualities and Potential
- Leadership
- Leadership Theories
- Applying Theories and Models of Motivation to Your Leadership
- Leadership Style and Culture
- Adair’s Functional Leadership Model
- Barriers to Leadership Development
Unit 8600-309: Understand How to Establish an Effective Team
Credit Value – 1
Guided Learning Hours – 5
Module 12: Understand How to Develop and Maintain Effective Working Relationships
- Characteristics of Team and Group Type
- Policies and Procedures
Module 13: Understand How to Build a Team
- The Communication Cycle
- Characteristics of Effective Communication
- Trust
- Building, Developing and Maintaining Trust
- Team Development
Unit 8600-310: Understanding How to Motivate to Improve Performance
Credit Value – 2
Guided Learning Hours – 9
Module 14: Understand the Factors that Influence Motivation Levels in the Workplace
- Define the Term Motivation
- Describe the Factors that may Affect Motivation Levels in the Workplace
- Explain How Individual Differences Affect Levels of Motivation in the Workplace
- Impact on Organisational Performance if Employee Motivation Levels are Low
Module 15: Understand How a Theory of Motivation can be Used to Improve Performance Levels
- Describe a Recognised Theory of Motivation
- How Theory of Motivation can be Used to Improve Performance in the Workplace
- Explain How to Use Employee Engagement to Increase Motivation Levels
Unit 8600-311: Developing Yourself and Others
Credit Value – 2
Guided Learning Hours – 9
Module 16: Know How to Identify Development Needs
- Development
- Elements of Development
- Training and Education
Module 17: Know How to Develop Self and Others to Achieve Organisational Objectives
- Benefits of Training and Development
- Identifying Developmental Needs
- Feedback
Unit 8600-319: Understanding Organising and Delegating in the Workplace
Credit Value – 1
Guided Learning Hours – 4
Module 18: Understand How to Organise People to Achieve Objectives
- Understanding Organisations
Module 19: Understand How to Delegate to Achieve Workplace Objectives
Unit 8600-323: Understanding Performance Management
Credit Value – 2
Guided Learning Hours – 7
Module 20: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs
- Value of Formal and Informal Performance Assessment in the Workplace
- Explain the Role of the First Line Manager in Performance Management
- Identify Ways to Ensure Fair and Objective Formal Assessment
- Explain How to Set SMART Objectives for a Team Member
Module 21: Know How to Manage Performance of Individuals in the Team
- Explain How to Measure Performance Against Agreed Standards
Module 22: Understand the Value of Feedback in the Workplace
- What is Feedback?
- Explain the Importance of Feedback to Improve Performance
- Describe How to Give Effective Feedback
Module 23: Know How to Manage Underperformance in the Workplace
- Identify Potential Areas of Underperformance in the Workplace
- Causes for Failure to Meet Agreed Performance Levels
- Describe Actions to Restore Performance to Acceptable Levels
Unit 8600-328: Understand How to Lead Effective Meetings
Credit Value – 2
Guided Learning Hours – 4
Module 24: Understand How to Prepare and Plan a Meeting
- What is Meeting
- Types of Meetings
- Importance of Meeting at Workplace
- Things to Consider in Preparing for Meetings
- Information Provided to Meeting Attendees in Advance
Module 25: Understand How to Manage a Meeting
- Personal Development Plan to Improve Performance When Managing Meetings
- Minutes of Meetings
- One-to-One Meetings
- Barriers to Communication in Meetings
Unit 8600-341: Leading and Motivating a Team Effectively
Credit Value – 2
Guided Learning Hours – 7
Module 26: Know How to Communicate the Organisations Vision and Strategy to the Team
- Organisational Vision and Mission Statements
- Benefits of Effective Communication of the Mission and Purpose
Module 27: Know How to Motivate and Develop the Team
- Drivers of Motivation
- Theories of Motivation
- Factors Affecting Motivation Levels in Different Situations
- Leadership and Motivation
- Delegating for Motivation and Performance
- Role Design for Motivation
- Motivating with Appraisals
Unit 8600-334: Understanding and Developing Relationships in the Workplace
Credit Value – 2
Guided Learning Hours – 8
Module 28: Understand the Needs and/or Expectations of Others
- Definition to Relationships and Stakeholders
- Benefits of Knowing What Stakeholders Needs
Module 29: Know How to Meet the Needs and/or Expectations of Others
- Identifying Stakeholder Needs
- Delivering on Agreed Actions
- Effective Collaboration
- Features of Effective Collaboration
Module 30: Know How to Manage Relationships where it is not Possible to Meet the Needs and/or Expectations of Others
- Stakeholder Consultation and Engagement
- Consultation Methods
- Effective Communication
Unit 8600-200: Developing Yourself as a Team Leader
Credit Value – 1
Guided Learning Hours – 6
Module 31: Understand the Role and Responsibilities of the Team Leader
- Role and Responsibilities
- Explain the Difference Between a Group and a Team
Module 32: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement
- Seek Feedback on Workplace Performance
Unit 8600-201: Improving Performance of the Work Team
Credit Value – 1
Guided Learning Hours – 6
Module 33: Understand the Organisation’s Requirements in Relation to Team Performance
- Team’s Objectives for Achieving Organisational Targets
Module 34: Understand How to Address Underperformance
- How the Individual Performance of Team Members Affects Performance of Team
- Identify Indicators of Underperformance in Relation to Own Team
Module 35: Understand the Role of Motivation in Improving Performance
- Possible Causes of Underperformance
- List Actions that could be Taken to Rectify Underperformance
Unit 8600-202: Planning and Monitoring Work
Credit Value – 2
Guided Learning Hours – 8
Module 36: Understand How to Work within the Organisational Guidelines to Achieve Team Goals
- How to Work Within the Organisational Guidelines to Achieve Team Goals
Module 37: Understand How to Plan and Allocate Work
- Understand How to Plan and Allocate Work
Module 38: Understand How to Monitor a Team’s Performance Against the Plan
- Understand How to Monitor a Team’s Performance Against the Plan
Unit 8600-218: Leading Your Work Team
Credit Value – 2
Guided Learning Hours – 6
Module 39: Understand the Difference Between Leadership and Management
- Difference Between Leadership and Management
- Importance of Leadership Within Own Team
Module 40: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance
- Range of Different Leadership Styles
- Effects that Leadership has on a Team Performance
Unit 8600-230: Developing Yourself as an Effective Team Member
Credit Value – 3
Guided Learning Hours – 20
Module 41: Understand What is Meant by Teams and Teamwork
- Difference Between a Group and a Team
- Describe how a group becomes a team
- Characteristics of a Good Team
- Advantages of Working in a Team
Module 42: Understand the Importance of Communication within a Team
- Importance of Team Communication
- Barriers to Communication that may Prevent a Team from Working Effectively
Module 43: Know How to Deal with Conflict in a Team
- Causes of Conflict in a Team
- How Can Team Members Reduce Conflicts?
Module 44: Review Own Performance as a Team Member
- Identify Own Strengths and Weakness as a Team Member
- Identify Ways to Improve Own Ability to Function Effectively in a Team
Unit 8600-405: Developing People in the Workplace
Credit Value – 5
Guided Learning Hours – 21
Module 45: Understand the Importance of Promoting Personal Development
- Assess the Potential Benefits to the Organisation of Developing Individuals
- Assess the Benefits to the Individual of Personal Development
Module 46: Be Able to Plan for an Individual’s Development
- What are Expectations?
- How to Manage an Individual’s Expectations in Personal Development
- Development Vehicles
- Develop a Plan to Meet the Identified Development Needs of an Individual
Unit 8600-406: Developing Your Leadership Styles
Credit Value – 4
Guided Learning Hours – 10
Module 47: Understand the Outcomes of Effective Leadership
- Importance of Performance and Engagement in an Organisation
Module 48: Be Able to Assess Own Leadership Styles
- Review Own Leadership Styles by Using a Diagnostic
- Assess the Effectiveness of Leadership Styles
Module 49: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation
- Self-Assessment for Leadership Skills
- Impact of Changes in the Situation on the Effectiveness of the Adopted Style
- Factors that Impact Leadership Effectiveness
- Assess Leadership Behaviour in Terms of these Factors
- Action Plan for Developing Own leadership Style and Effectiveness
- Benefits of Implementing the Action Plan
- Explain How You Will Monitor and Evaluate the Action Plan
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