Cisco Unified Contact Center Enterprise in Albuquerque

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Cisco Unified Contact Center Enterprise Training

Albuquerque

Identify the basic components and operations of the UCCE solution.
Learn how to build and test basic ICM script utilising microapps.
Learn to deploy the CVP VXML components in a unified CCE solution.

Dates & Prices Dates & Prices

Course information

Cisco Unified Contact Center Enterprise Training Course Outline

Module 1: Cisco Unified Contact Center Solutions

Contact Center Enterprise Solutions

Packaged Contact Center Enterprise
Hosted Collaboration Solution for Contact Center
Unified Contact Center Enterprise

Contact Center Enterprise Solution Comparison

Module 2: Unified CCE Reference Designs

Introduction to the Reference Designs
Benefits of a Reference Design Solution
Specifications for a Reference Design Solution
Contact Center Enterprise Reference Designs
Topologies for Reference Designs
Non-Reference Design Solutions

Module 3: Contact Center Enterprise Solutions Overview

Contact Center Solutions Architecture, on page 37
Core Components, on page 41
Optional Cisco Components, on page 70
Third-Party Components, on page 75
Integrated Features, on page 78
Call Flows, on page 90
Topologies
Solution Administration
Solution Serviceability and Monitoring
Localization

Module 4: Configuration Limits and Feature Availability for Reference Designs

Reference Design Configuration Limits
Feature Availability for Reference Designs

Module 5: Unified Contact Center Enterprise Solution Design Considerations

Core Components Design Considerations
Reference Design and Topology Design Considerations
Optional Cisco Components Design Considerations
Third-Party Component Design Considerations

Module 6: High Availability and Network Design

High Availability Designs
High Availability and Virtualization
Network Design for Reference Design Compliant Solutions
Ingress, Egress, and VXML Gateway High Availability Considerations
CVP High Availability Considerations
Unified CCE High Availability Considerations
Virtualized Voice Browser High Availability Considerations
Unified CM High Availability Considerations
Cisco Finesse High Availability Considerations
Unified Intelligence Center High Availability Considerations
Unified CM-based Silent Monitoring High Availability Considerations
Customer Collaboration Platform High Availability Considerations
Unified SIP Proxy High Availability Considerations
Enterprise Chat and Email High Availability Considerations
ASR TTS High Availability Considerations
Outbound Option High Availability Considerations
Single Sign-On High Availability Considerations

Module 7: Solution Security

Introduction to Security
Network Firewalls
Host-Based Firewall
Active Directory Deployment
IPsec Deployment
Server Security Configuration
Endpoint Security
Secured PII in Transit

Module 8: Design Considerations for Integrated Features

Agent Greeting Considerations
Application Gateway Considerations
Business Hours Considerations
Customer Virtual Assistant Considerations
Cisco Outbound Option Considerations
Courtesy Callback Considerations
Call Context Considerations
Contact Center AI Services Considerations
Database Lookup Design Considerations
Mixed Codec Considerations
Mobile Agent Considerations
Phone Extension Support Considerations
Post Call Survey Considerations
Webex Experience Management Considerations
Webex Experience Management Digital Channel Survey Considerations
Customer Journey Analyzer
Data Security for Customer Journey Analyzer
Precision Routing Considerations
Single Sign-On (SSO) Considerations
Whisper Announcement Considerations

Module 9: Bandwidth, Latency, and QoS Considerations

Bandwidth, Latency, and QoS for Core Components
Bandwidth, Latency, and QoS for Optional Cisco Components
Bandwidth and Latency Considerations for Cisco Answers
Bandwidth, Latency, and QoS for Optional Third-Party Components

Module 10: Sizing and Operating Conditions for Reference Designs

Sizing for Reference Design Solutions
Operating Considerations for Reference Design Compliant Solutions

Module 11: Sizing and Operating Conditions for Reference Designs

Sizing for Reference Design Solutions
Operating Considerations for Reference Design Compliant Solutions

Who should attend this Cisco Unified Contact Center Enterprise Training Course?

The Cisco Unified Contact Center Enterprise Course in Albuquerque is designed for professionals who are involved in the design, deployment, and administration of Cisco Unified Contact Center solutions. This Cisco Training can benefit a wide range of professionals, including:

System Engineers
System Integrators
Network Engineers
Contact Centre Administrators
Customer Experience Managers
Technical Support Personnel
IT Managers

Prerequisites of the Cisco Unified Contact Center Enterprise Training Course

There are no formal prerequisites for this Cisco Unified Contact Center Enterprise Course. However, basic networking knowledge will be helpful.

Cisco Unified Contact Center Enterprise Training Course Overview

This Cisco Unified Contact Center Enterprise Training Course in Albuquerque offers an in-depth understanding of Cisco's Unified Contact Center Enterprise (UCCE). It is designed to provide a comprehensive insight into the features, functionalities, and operational capabilities of the UCCE platform. As businesses increasingly rely on effective communication solutions, mastering UCCE is crucial in ensuring seamless customer interactions and support services.

Proficiency in UCCE in Albuquerque is essential for professionals seeking to enhance customer experience through advanced contact centre solutions. This course particularly benefits IT Specialists, Communication Infrastructure Managers, and Customer Support Leaders. Mastering UCCE enables these professionals to optimize customer interaction, improve response times, and ensure high-quality communication standards in their organizations.

This 2-day intensive training by The Knowledge Academy in Albuquerque is structured to empower delegates with practical skills and knowledge about UCCE. Participants will learn how to manage and configure the system, troubleshoot common issues, and effectively utilize its full features. The course aims to equip attendees with the confidence and competence to implement and maintain UCCE in their work environments.

Course Objectives:

To provide a through understanding of UCCE architecture and components
To teach effective configuration and management of UCCE solutions
To demonstrate best practices in system maintenance and troubleshooting
To enhance skills in optimizing customer interaction and support
To develop proficiency in using UCCE reporting and analytics tools
To prepare participants for real-world challenges in contact center management

After completing this course in Albuquerque, delegates will receive a certification acknowledging their Cisco Unified Contact Center Enterprise expertise. This certification validates their skills to employers and clients, positioning them as competent professionals in advanced communication solutions.

What’s included in this Cisco Unified Contact Center Enterprise Training Course?

World-Class Training Sessions from Experienced Instructors
Cisco Unified Contact Center Enterprise Certificate
Digital Delegate Pack

Why choose us

Our Albuquerque venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Albuquerque is the most populous city in New Mexico. The population of Albuquerque is 558,000 people with the metropolitan areas population is 900,000 people. Albuquerque is home to the University of New Mexico which is a public research university. The university is the largest institution in the state with around 35,000 students. It is also one of the state’s largest employers with nearly 7,000 staff members. The University of New Mexico was established in 1889. The university offers students over 215 degrees in subjects such as management, arts, sciences, education, fine arts, nursing, pharmacy, architecture, engineering, law, medicine and public administration. The university also offers courses in various sports such as football and basketball.

Address

4801 Lang Avenue,

New Mexico 87109,

Albuquerque,

United States

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Cisco Unified Contact Center Enterprise in Albuquerque. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Cisco Unified Contact Center Enterprise in Albuquerque, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Cisco Unified Contact Center Enterprise in Albuquerque FAQs

There hasn't been any questions asked about this Topic

What is the cost/training fees for certification in Albuquerque?

The training fees for certification in Albuquerque starts from $3195

Which is the best training institute/provider of in Albuquerque?

The Knowledge Academy is the Leading global training provider for .

What are the best courses in Albuquerque?

Please see our courses available in Albuquerque

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Cisco Unified Contact Center Enterprise in Albuquerque

Course information

Cisco Unified Contact Center Enterprise Training Course Outline

Who should attend this Cisco Unified Contact Center Enterprise Training Course?

Prerequisites of the Cisco Unified Contact Center Enterprise Training Course

Cisco Unified Contact Center Enterprise Training Course Overview

What’s included in this Cisco Unified Contact Center Enterprise Training Course?