Cisco Certified Technician Supporting Cisco Collaboration Devices Training | Cisco Training in Kansas City

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Cisco Certified Technician Supporting Cisco Collaboration Devices Training

Kansas City

Through Cisco Certified Technician Supporting Cisco Collaboration Devices Training in Kansas City, learners gain skills for supporting Cisco voice and video devices. The course covers device identification, cabling, CLI connections, fault diagnosis, and maintenance needed for effective on-site technical support.

Acquire knowledge of the Cisco collaboration environment to connect and monitor devices.
Gain proficiency in the Command Line Interface (CLI) for OS management tasks.
Become familiar with the Cisco collaboration endpoints, equipment and hardware.

Dates & Prices

Cisco Certified Technician Supporting Cisco Collaboration Devices Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course Outline

Module 1: Collaboration Environment Overview

Overview of Infrastructure
Cisco Converged Network
Introducing Cisco Collaboration Technology and Solution
Basic Video Concepts
Evolution of Cisco IP Video Solutions
Cisco Conferencing Infrastructure
Cisco On-Premises, Cloud, and Hybrid Deployments
Cisco Webex® Product Lines and Their Components
Cisco Unified Communications Manager IM and Presence Service
Introducing Cisco Unified CM

Module 2: Cisco Collaboration Endpoints Equipment and Related Hardware

Cisco Webex Desktop Series Hardware Components
Cisco Webex Board Hardware Components
Cisco Webex Room Kit System Hardware Components
Cisco Webex Room 55 and Cisco WebEx Room 70 G2 Hardware Components
Cisco Webex Room Panorama Immersive System Hardware Components
Cisco MX and SX Quick Set and SX80 Codec
Cisco TelePresence® IX-5000 Hardware Components
Cisco Collaboration Peripherals Hardware

Module 3: Service-Related Knowledge

Basic IP Settings
Use Commands of CLI
Use a Terminal Emulator for a Console Connection
Use a Serial Connection to the CLI
Connect to the Web Interface
Use File Transfer Protocols
Use USB for File Transfers
Backup and Restore
CLI Commands for Hardware Status and Verification
Perform a Test Call
Find System Information by Using the Touch 10 Controller
Managing the Lists of Trusted Certificate Authorities (CAs)
Manage Software
Add an Option or Release Key
Reset Endpoint Devices
Change the Device Passphrase
Find and Edit IP Information
Access Device and Setup Configuration
Identify MAC Address Mismatch
Determining Endpoint Device Status
Special Safety Precautions
Hardware Replacement
Verifying Successful Operation
Content Sharing
Speaker Tracking
Snap to Whiteboard
Presenter Tracking

Who should attend this Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course?

The Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course is designed for technical professionals, network technicians, and individuals interested in gaining the skills required to support and troubleshoot Cisco collaboration devices. This Cisco Training is beneficial for various professionals including:

Network Technicians
Technical Support Specialists
Telecom Technicians
Field Engineers
Voice over IP (VoIP) Technicians
Unified Communications (UC) Technicians
Network Operations Center (NOC) Technicians
Communication Equipment Technicians

Prerequisites for the Cisao Certified Technician Supporting Cisco Collaboration Devices Training Course

There are no formal prerequisites to attend this Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course.

Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course Overview

Cisco Collaboration Systems securely integrate voice, video, and other collaborative data applications into intelligent network communications solutions. Cisco Certified Technician supports and maintains Cisco collaboration endpoints and operating environments. These systems, which include IP telephony, voice messaging, rich-media conferencing, IP video broadcasting, and customer contact solutions utilise an IP network's strength, resilience, and flexibility.

This Cisco Training will enable delegates to improve proficiency in using Cisco software configuration and tools and perform basic troubleshooting and remedial services. The comprehensive knowledge and skills of managing Cisco collaboration devices and systems will help individuals get their desired job role and more career advancement opportunities working in prominent organisations.

This 2-Day Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course provides delegates with the skills necessary for on-site support and maintenance of Cisco collaboration endpoints and operating environments. They will also learn Cisco converged network to accurately and efficiently send data to a remote destination.

Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course Objectives

To know how to implement Cisco collaboration solutions
To recognise accurate connections and configuration
To understand the use of a terminal emulator for a console connection
To make use of the Touch 10 controller to find system information
To learn how to access the device and setup the configuration
To get familiar with the components of the Cisco Webex Room Kit System Hardware

At the end of this training course, delegates will be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces. They will also be able to use the Cisco Command-Line Interface (CLI) to connect and service products.

What’s Included in this Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course?

World-Class Training Sessions from Experienced Instructors
Cisco Certified Technician Supporting Cisco Collaboration Devices Certificate
Digital Delegate Pack

Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.

Our Kansas City venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kansas City is the largest city in the state of Missouri. It has an estimated population of 460,000 people which makes it the 37th most populated city in the United States. It was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16. Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school. At age 18, US citizens are able to engage in higher education. Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend. Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. There are 16 school districts in Kansas City which includes 10 public school districts. There is also a number of private schools, Catholic schools and Magnet Schools. The Catholic schools are governed by the Diocese of Kansas City. The following are some examples of the public school districts: Kansas City, MO School District, North Kansas City School District, Center School District, Hickman Mills C-1 School District and Grandview C-4 School District. There are a number of colleges and universities in the Kansas City area such as the University of Kansas, University of Missouri, Rockhurst University and Kansas City University of Medicine and Biosciences. The University of Kansas is the highest ranked Kansas University in the university world rankings. It is ranked at number 271^st in the world. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Kansas City.

Ways to take Cisco Certified Technician Supporting Cisco Collaboration Devices Training in Kansas City

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Cisco Certified Technician Supporting Cisco Collaboration Devices Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Cisco Certified Technician Supporting Cisco Collaboration Devices Training in Kansas City delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Cisco Certified Technician Supporting Cisco Collaboration Devices Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Cisco Certified Technician Supporting Cisco Collaboration Devices Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Cisco Certified Technician Supporting Cisco Collaboration Devices Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Cisco Certified Technician Supporting Cisco Collaboration Devices Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Cisco Certified Technician Supporting Cisco Collaboration Devices Training in Kansas City from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Cisco Certified Technician Supporting Cisco Collaboration Devices Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Cisco Certified Technician Supporting Cisco Collaboration Devices Training Schedule in Kansas City

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for Cisco Certified Technician Supporting Cisco Collaboration Devices Training

Our training experts have compiled a range of course packages on a variety of categories in Cisco Certified Technician Supporting Cisco Collaboration Devices Training, to boost your career. The packages consist of the best possible qualifications with Cisco Certified Technician Supporting Cisco Collaboration Devices Training, and allows you to purchase multiple courses at a discounted rate.

Cisco Certified Technician Supporting Cisco Collaboration Devices Training | Cisco Training in Kansas City FAQs

What is Cisco Systems?

Cisco Systems is a global leader in IT, networking, and cybersecurity solutions, empowering organisations to connect, secure, and automate their operations. Founded in 1984, Cisco specialises in designing and selling a wide range of hardware, software, and services that enable businesses to enhance productivity and foster innovation.

What is the difference between a Cisco-certified technician and a CCNA?

A Cisco Certified Technician (CCT) focuses on the hands-on skills needed to diagnose and troubleshoot Cisco networking equipment, while the Cisco Certified Network Associate (CCNA) is a more comprehensive certification that covers foundational networking concepts, routing, switching, and basic security. The CCT is ideal for those looking to start a career in networking, whereas the CCNA is suitable for individuals seeking to deepen their knowledge and advance their careers in network engineering.

What are the prerequisites for Cisco Certified Technician Supporting Cisco Collaboration Devices Training?

There are no formal prerequisites for this training; however, having a basic understanding of networking and familiarity with Cisco collaboration devices can be beneficial.

Who should attend this course?

This course is ideal for IT Professionals, Network Technicians, and anyone involved in supporting Cisco collaboration devices. It is especially beneficial for those aiming to specialise in collaboration technologies and improve their troubleshooting skills.

What is the role of a Cisco Certified Technician?

A Cisco Certified Technician is responsible for diagnosing, restoring, repairing, and replacing Cisco collaboration devices. They play a crucial role in maintaining the integrity of communication systems within organisations, ensuring that employees can communicate effectively. Their expertise helps companies maximise productivity and minimise downtime.

How does CISCO collaboration support business goals?

Cisco collaboration tools facilitate seamless communication and collaboration among teams, regardless of location. By streamlining workflows and enhancing connectivity, these tools help organisations achieve their goals more efficiently.

How does this Cisco Certified Technician Supporting Cisco Collaboration Devices Training help your career?

This training equips you with the skills and knowledge needed to effectively support and troubleshoot Cisco collaboration devices, enhancing your employability in the growing field of IT. Certification as a Cisco Certified Technician demonstrates your expertise to potential employers, positioning you as an asset to any organisation focused on improving their collaboration capabilities.

What will I learn in this Cisco Collaboration Devices Technician Training?

In this training, you will learn about the various Cisco collaboration devices, their configuration, troubleshooting techniques, and how to support voice and video solutions. The course covers best practices for device management and maintenance, giving you the skills necessary to effectively support and optimise collaboration technologies.

Is this course suitable for beginners in networking and collaboration technologies?

Absolutely! This course is designed to cater to all skill levels, including beginners. With no formal prerequisites, you can start from the basics and gradually build your knowledge and skills in networking and collaboration technologies, making it an excellent choice for anyone looking to enter this field.

What is the duration of this online course?

The Cisco Certified Technician Supporting Cisco Collaboration Devices Training spans 2-day.

What are the benefits of getting certified in this training course?

Earning certification in this training course validates your expertise in supporting Cisco collaboration devices, enhancing your career prospects and marketability. It demonstrates to employers your commitment to professional development and your ability to contribute effectively to team success.

Do you offer 24/7 support for the Cisco Collaboration Devices Technician Course?

Yes, we provide 24/7 support for students attending the Cisco Collaboration Devices Technician Course. Our dedicated support team is available to assist you with any questions or challenges you may encounter during your training, ensuring you have a smooth and successful learning experience.

What is included in this Cisco Certified Technician Supporting Cisco Collaboration Devices Course?

The course includes comprehensive training materials, interactive online modules, assessments, and access to practical labs for hands-on experience. You will also receive ongoing support and resources to help reinforce your learning and prepare you for certification.

Do you provide self-paced Cisco Certified Technician Supporting Cisco Collaboration Devices Online Training?

Yes, our training is designed to be self-paced, allowing you to study at your convenience. You can access course materials and complete modules on your schedule, making it easier to balance your training with other commitments.

Do you provide corporate training for this Cisco Collaboration Devices Technician Online Course?

Yes, we offer corporate training solutions tailored to organisations looking to enhance their team's skills in supporting Cisco collaboration devices. Our corporate training can be customised to meet specific business needs and objectives.

Who should I contact if I am unable to access my training online?

If you experience any issues accessing your training online, please reach out to our dedicated support team. You can contact us via email or phone, and we will assist you promptly to resolve any access issues.

Are there any difficulty levels for this Cisco Certified Technician Supporting Cisco Collaboration Devices Certification?

The training is structured to accommodate various skill levels, ensuring that both beginners and those with prior knowledge can benefit. The course material is designed to build upon foundational concepts and gradually introduce more advanced topics, making it accessible and engaging for all learners.

Will I receive a certification upon completing the Training on Cisco Collaboration Devices Technician Supporting?

Yes, upon successfully completing the training and passing the required assessments, you will receive a Cisco Certified Technician certificate. This certification signifies your proficiency in supporting Cisco collaboration devices and enhances your professional credentials in the IT field.

Why choose The Knowledge Academy in Kansas City over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Cisco Certified Technician Supporting Cisco Collaboration Devices Training in Kansas City?

The training fees for Cisco Certified Technician Supporting Cisco Collaboration Devices Training in Kansas City starts from $3195

Which is the best training institute/provider of Cisco Certified Technician Supporting Cisco Collaboration Devices Training in Kansas City?

The Knowledge Academy is one of the Leading global training provider for Cisco Certified Technician Supporting Cisco Collaboration Devices Training.

What are the best Cisco Training courses in Kansas City?

Please see our Cisco Training courses available in Kansas City

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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