ITIL® Version 5 Transformation Course Outline

Module 1: ITIL Foundation Recap and Transformation Overview

  • Key Concepts of ITIL
  • Key Concepts of ITIL Transformation

Module 2: The ITIL Transformation Model

  • Layers, Stages, Steps, and Contextual Adaptation in Transformation
  • End-to-end Examples

Module 3: Common Patterns for Transformation

  • Introduction to Common Patterns for Transformation
  • Initiation Patterns
  • Governance Patterns
  • Execution Patterns

Module 4: Measurement, Learning, and Synthesis

  • Tools, Methods, and Techniques
  • Measurement and Evidence
  • Learning and Knowledge Transfer

Module 5: ITIL and AI

  • Transformation in the AI Context
  • AI Governance

Module 6: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
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Who Should Attend this ITIL® 5 Transformation Certification?  

This ITIL® 5 Transformation Certification is designed for professionals involved in leading, supporting, or contributing to transformation initiatives across digital products and services. It is particularly beneficial for: 

  • IT Service Managers
  • Transformation and Change Managers
  • Digital and Technology Leaders
  • IT Consultants and Advisory Professionals
  • Enterprise Architects
  • Program and Project Managers

Prerequisites of the ITIL® 5 Transformation Certification 

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® 5 Transformation Certification.

ITIL® 5 Transformation Certification Overview

The ITIL® 5 Transformation Certification develops knowledge of leading and supporting transformation across digital products and services. It covers the ITIL Transformation Model, transformation patterns, governance, execution, measurement, and continual learning.

Delegates will develop skills in applying transformation approaches across different contexts, measuring outcomes, and supporting knowledge transfer. They will also explore AI-driven transformation, AI governance, and how ITIL works alongside DevOps and PRINCE2®.

This 2-Day training by The Knowledge Academy enables delegates to apply ITIL transformation concepts to organizational change initiatives. It also prepares them for the official ITIL® Version 5 Transformation Certification exam.

ITIL® 5 Transformation Certification Course Objectives

  • To explain the key concepts of ITIL transformation and their role in organizational change
  • To apply the ITIL Transformation Model across different transformation contexts
  • To explore initiation, governance, and execution patterns for transformation initiatives
  • To develop skills in measurement, evidence gathering, learning, and knowledge transfer 
  • To understand transformation in an AI context and the importance of AI Governance
  • To prepare effectively for the official ITIL® Version 5 Transformation Certification exam

Learning Outcomes after Completing ITIL® 5 Transformation Certification

After completing this ITIL 5 Transformation Certification, delegates will be better equipped to support and lead transformation initiatives across digital products and services. They will understand how to balance governance with adaptability, measure transformation outcomes, support continual learning, and address transformation within AI-enabled environments.

Career Opportunities after ITIL® 5 Transformation Certification

The ITIL® 5 Transformation Certification can support career development in digital transformation, change, service improvement, and strategic IT roles. Career opportunities highlighted by PeopleCert include:

  • Digital Transformation Manager: Leads and coordinates digital transformation initiatives across an organization.
  • Change Manager: Supports structured organizational change and helps manage its impact effectively.
  • Service Improvement Manager: Identifies and supports opportunities to improve services and organizational value.
  • Digital Product Manager: Oversees digital products while aligning their development with organizational needs and value.
  • Strategy Analyst: Supports strategic analysis and transformation planning to help organizations achieve desired outcomes.
  • Business and Transformation Consultant: Advises organizations on transformation approaches, change initiatives, and improvement opportunities.
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What's Included in this ITIL® 5 Transformation Certification?

  • World-Class Training Sessions from Experienced Instructors
  • Interactive Learning with 24*7 Support
  • Digital Delegate Pack
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ITIL® 5 Transformation Certification Exam Information

The ITIL® 5 Transformation Certification Exam assesses delegates’ understanding and application of transformation concepts, models, governance, execution, measurement, and learning within modern service environments.

The ITIL® 5 Transformation Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

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Looking for ITIL® 5 Transformation Certification in-house or onsite training in New Delhi? We specialise in corporate group training and bulk bookings for organisations of all sizes in New Delhi. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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New Delhi is one of the districts within Delhi, as well as it being the capital city of India, it is also the home to the Government of the National Capital Territory of Delhi and some of the branches of the Government of India, these being the judiciary, executive and legislative branches and is also home to around 249,998 people. The capital of India - New Delhi was initiated within 1931 by Viceroy Lord Irwin however formed during 1911 by George V, who was the King of the United Kingdom as well as the Emperor of India and his British architects Sir Herbert Baker and Sir Edwin Lutyens formed the foundation stone and announced the capital city of India would be changed. The primary schools and secondary schools within New Delhi are either run privately or by the government and as of 2004 to 2005 there was around 1.5 million students going through the educational system within 2416 primary schools, 822,00 students in 715 middle schools and 669,000 students in 1576 secondary schools and around 500,000 students within 165 universities and colleges. All universities are either state, deemed or central universities, The top universities within New Delhi are the Jamia Millia Islamia, the University of Delhi, Indian Statistical Institute, National Law University, Jawaharlal Nehru University, Guru Gobind Singh Indraprastha University, Ambedkar University Delhi, Jamia Hamdard, Delhi Technological University – which is the first Engineering college within Delhi and one of the oldest in India, the Indira Gandhi National Open University is the largest national university in the world with over 4 million students, New Delhi is also home to the Indian Agricultural Research Institute, Pusa, New Delhi, Premier institute for agricultural research and education in India. The university courses and programs can offer different types of degrees such an undergraduate and post graduate courses, Bachelor courses and Scholarships, New Delhi prides itself on its premier institutions as the teaching and researching they do means that within 2011 the census recorded the literacy rate for females as 80.9% and for males it was slightly higher at 91.0% with an overall literacy rate of 86.3%. Subjects within the different universities can include, social sciences, engineering, humanities, technology, sports, law, social work, arts, management, education, computer information technology, foreign languages, mathematical science, dentistry and medical. 

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Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Transformation Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Transformation Certification sessions.

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Package deals for ITIL® 5 Transformation Certification in New Delhi

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Transformation Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Transformation Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Transformation Certification - in New Delhi FAQs

What is the ITIL® Version 5 Transformation Certification Course?

This course focuses on leading and managing organisational transformation using the ITIL® 5 framework. It covers governance, change enablement, digital transformation, and continual improvement to support sustainable business outcomes.

When is the ITIL® 5 Transformation Certification Course launching?

The ITIL® Version 5 Transformation Certification Course will be launching on 9th April 2026. For more details and availability, please contact The Knowledge Academy support team.

Who should attend the ITIL® Version 5 Transformation Course?

It is suitable for transformation leaders, IT service managers, consultants, architects, and professionals involved in driving organisational change, digital initiatives, and service transformation aligned with ITIL® best practices.

Do I need prior ITIL knowledge to take this ITIL® Version 5 Transformation Certification?

Yes, completing the ITIL® Version 5 Foundation Certification is recommended, as it provides essential knowledge of ITIL® concepts and the Value System required to fully understand transformation focused content.

What is the cost/training fees for ITIL® 5 Transformation Certification in New Delhi?

The training fees for ITIL® 5 Transformation Certification in New Delhi starts from INR89995

Which is the best training institute/provider of ITIL® 5 Transformation Certification in New Delhi?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Transformation Certification.

What are the best ITIL® Certification Training courses in New Delhi?

Please see our ITIL® Certification Training courses available in New Delhi

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