ITIL® Version 5 Transformation Course Outline

Module 1: ITIL Foundation Recap and Transformation Overview

  • Key Concepts of ITIL
  • Key Concepts of ITIL Transformation

Module 2: The ITIL Transformation Model

  • Layers, Stages, Steps, and Contextual Adaptation in Transformation
  • End-to-end Examples

Module 3: Common Patterns for Transformation

  • Introduction to Common Patterns for Transformation
  • Initiation Patterns
  • Governance Patterns
  • Execution Patterns

Module 4: Measurement, Learning, and Synthesis

  • Tools, Methods, and Techniques
  • Measurement and Evidence
  • Learning and Knowledge Transfer

Module 5: ITIL and AI

  • Transformation in the AI Context
  • AI Governance

Module 6: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
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Who Should Attend this ITIL® 5 Transformation Certification?  

This ITIL® 5 Transformation Certification is designed for professionals involved in leading, supporting, or contributing to transformation initiatives across digital products and services. It is particularly beneficial for: 

  • IT Service Managers
  • Transformation and Change Managers
  • Digital and Technology Leaders
  • IT Consultants and Advisory Professionals
  • Enterprise Architects
  • Program and Project Managers

Prerequisites of the ITIL® 5 Transformation Certification 

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® 5 Transformation Certification.

ITIL® 5 Transformation Certification Overview

The ITIL® 5 Transformation Certification develops knowledge of leading and supporting transformation across digital products and services. It covers the ITIL Transformation Model, transformation patterns, governance, execution, measurement, and continual learning.

Delegates will develop skills in applying transformation approaches across different contexts, measuring outcomes, and supporting knowledge transfer. They will also explore AI-driven transformation, AI governance, and how ITIL works alongside DevOps and PRINCE2®.

This 2-Day training by The Knowledge Academy enables delegates to apply ITIL transformation concepts to organizational change initiatives. It also prepares them for the official ITIL® Version 5 Transformation Certification exam.

ITIL® 5 Transformation Certification Course Objectives

  • To explain the key concepts of ITIL transformation and their role in organizational change
  • To apply the ITIL Transformation Model across different transformation contexts
  • To explore initiation, governance, and execution patterns for transformation initiatives
  • To develop skills in measurement, evidence gathering, learning, and knowledge transfer 
  • To understand transformation in an AI context and the importance of AI Governance
  • To prepare effectively for the official ITIL® Version 5 Transformation Certification exam

Learning Outcomes after Completing ITIL® 5 Transformation Certification

After completing this ITIL 5 Transformation Certification, delegates will be better equipped to support and lead transformation initiatives across digital products and services. They will understand how to balance governance with adaptability, measure transformation outcomes, support continual learning, and address transformation within AI-enabled environments.

Career Opportunities after ITIL® 5 Transformation Certification

The ITIL® 5 Transformation Certification can support career development in digital transformation, change, service improvement, and strategic IT roles. Career opportunities highlighted by PeopleCert include:

  • Digital Transformation Manager: Leads and coordinates digital transformation initiatives across an organization.
  • Change Manager: Supports structured organizational change and helps manage its impact effectively.
  • Service Improvement Manager: Identifies and supports opportunities to improve services and organizational value.
  • Digital Product Manager: Oversees digital products while aligning their development with organizational needs and value.
  • Strategy Analyst: Supports strategic analysis and transformation planning to help organizations achieve desired outcomes.
  • Business and Transformation Consultant: Advises organizations on transformation approaches, change initiatives, and improvement opportunities.
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What's Included in this ITIL® 5 Transformation Certification?

  • World-Class Training Sessions from Experienced Instructors
  • Interactive Learning with 24*7 Support
  • Digital Delegate Pack
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ITIL® 5 Transformation Certification Exam Information

The ITIL® 5 Transformation Certification Exam assesses delegates’ understanding and application of transformation concepts, models, governance, execution, measurement, and learning within modern service environments.

The ITIL® 5 Transformation Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

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Train Your Workforce

Looking for ITIL® 5 Transformation Certification in-house or onsite training in Hyderabad? We specialise in corporate group training and bulk bookings for organisations of all sizes in Hyderabad. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

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Hyderabad is situated along the Musi River, and is the capital city of Andhra Pradesh and Telangana. City of pearls as the city is otherwise known, as for its pearl and diamond trading centre, it is the fourth most populated city within India and is home to around 6.8 million people as well as having a metropolitan population of around 7.75 million. The city which was established in 1591 has two main land marks, which are the Golconda and the Charminar which represents the history of Hyderabad. There are eleven universities within Hyderabad, six of which are owned by the state, three are deemed universities and the other two are central universities. The universities and institutions include an English and Foreign Languages University, NIFT Hyderabad, University of Hyderabad, Tata Institute of Social Sciences, Indian School of Business, National Academy of Construction and IIT Hyderabad all of which offer a wide range of different courses. However before students go off to do a degree within technology, construction, social science, engineering or international management, students must complete secondary schools and colleges, which include the Indus world school, Modern High School, St George’s Grammar school, the Meridian school, as well as international schools such as the Chirec International school which offers education from pre-primary to secondary school and offers students the opportunity to gain A and O levels, CBSE, IGCSE and CBSE.

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Transformation Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Transformation Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Transformation Certification sessions.

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Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Transformation Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Package deals for ITIL® 5 Transformation Certification in Hyderabad

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Transformation Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Transformation Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Transformation Certification - in Hyderabad FAQs

What is the ITIL® Version 5 Transformation Certification Course?

This course focuses on leading and managing organisational transformation using the ITIL® 5 framework. It covers governance, change enablement, digital transformation, and continual improvement to support sustainable business outcomes.

When is the ITIL® 5 Transformation Certification Course launching?

The ITIL® Version 5 Transformation Certification Course will be launching on 9th April 2026. For more details and availability, please contact The Knowledge Academy support team.

Who should attend the ITIL® Version 5 Transformation Course?

It is suitable for transformation leaders, IT service managers, consultants, architects, and professionals involved in driving organisational change, digital initiatives, and service transformation aligned with ITIL® best practices.

Do I need prior ITIL knowledge to take this ITIL® Version 5 Transformation Certification?

Yes, completing the ITIL® Version 5 Foundation Certification is recommended, as it provides essential knowledge of ITIL® concepts and the Value System required to fully understand transformation focused content.

What is the cost/training fees for ITIL® 5 Transformation Certification in Hyderabad?

The training fees for ITIL® 5 Transformation Certification in Hyderabad starts from INR89995

Which is the best training institute/provider of ITIL® 5 Transformation Certification in Hyderabad?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Transformation Certification.

What are the best ITIL® Certification Training courses in Hyderabad?

Please see our ITIL® Certification Training courses available in Hyderabad

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