Certified Business Relationship Manager (CBRM®) Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

Certified Business Relationship Manager (CBRM®) Training Course Outline

Module 1: Introduction to CBRM

  • BRM is Everywhere
  • What it Means to be Relationship-Centered
  • Why Become Relationship-Centered

Module 2: BRM Capability Overview

  • Organizational Capabilities
  • The BRM Capability Framework
  • Assessing a BRM Capability of an Organization

Module 3: Organizational Purpose and Strategy

  • Organizational Purpose
  • Organizational Strategy and the BRM Capability
  • Creating Purpose, Vision, and Mission Statements Technique
  • Scenario Planning Technique
  • Strategy on a Page Technique
  • Capability Assessment Exercise

Module 4: Evolve Culture

  • The Now-to-New Enabler
    • The evolution of Now-to-New
    • BRM and Now-to-New
    • The Now-to-New Approach
  • Evolve Culture
    • Influential Relationships
    • Desired Behaviors
    • Purposeful Narrative
    • Personal Growth
  • Capability Assessment Exercise

Module 5: Build Partnerships

  • Relationship Maturity & Quality
    • The Value of a Partnership
    • Diagnosing Relationship Quality
    • The Network of Relationships
  • Partnering Mindsets
    • Nurturing a Connector Mindset
  • Relationship Discovery
    • Directing Your Attention
    • Be Curious, not Judgmental
    • Building a Partner Value Hierarchy
    • The Art of Listening
    • The Art of Body Language
    • The Art of Emotional Intelligence
    • The Art of Persuasion
    • Building an Organizational Relationship Improvement Plan
  • Build Partnerships
    • Relationship Maturity & Quality
    • Partnering Mindsets
    • Relationship Discovery
    • Relationship Nurturing
    • Capability Assessment Exercise

Module 6: Drive Value

  • Demand and Supply
    • Demand and Supply Defined
    • The Demand-Supply Maturity Model
    • The Demand-Supply Framework
  • Drive Value
    • Value Discovery
    • Value Realization
    • Value Results
    • Value Optimization
  • Capability Assessment Exercise

Module 7: Satisfy Purpose

  • What it Means to Satisfy Purpose
  • Satisfy vs Achieve Language Matters
  • Cultivating Purpose
  • Increase What You Love
    • Ikigai
    • Exercise
    • BRM Mindset
  • Increase What You’re Good at
    • Growth Mindset
    • Passion
  • Increase What You Can Get Paid For
    • BRM Competency Model
  • Satisfying Purpose

Module 8: Limitless Growth and Improvement

  • Continuous Improvement
    • BRM and Continuous Improvement
  • Measurement
    • BRM and Measurement

Module 9: BRM Role

  • Role vs Job
  • Deep-Drill BRM Competency Model
  • Assessing Your BRM Competency

Module 10: BRM Team

  • Managing Formal Communications
    • Guiding Principles
    • Communications Planning
  • The Value of Great Relationships Between BRMs
  • Common BRM Team Pitfalls and How to Avoid Them
  • The Value of an Effective BRM Capability
    • Promoting the Capability
    • Promoting the Team
  • Understanding Organizational Conditions as a Team

Module 11: Becoming Relationship Centered

  • Case for Relationship-Centered
    • BRM Philosophy
    • More Relationship Capital
  • Growth Mindset
    • Significance of Growth Mindsets on Now-to-New
  • Neuroscience Advantages
  • How to Evolve Culture?
  • Relationship-Centered Organization Blueprint
    • Growth Mindset Principles
    • Relationships-First Principle
    • Dyadic Principle
    • Eye-to-Eye Principle
    • Speak-the-Truth Principle
    • Intellectual Integrity Principle
    • Anti-Gossip Principle
    • Shared Purpose Principle
    • Infinite Principle
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Who Should Attend This Certified Business Relationship Manager (CBRM®) Training Course?

The Certified Business Relationship Manager (CBRM®) Training is designed to equip professionals with the advanced skills needed to operate as strategic partners and drive measurable value across their organizations. This course is particularly valuable for the following professionals:

  • Business Relationship Managers
  • HR Leaders
  • BRM Team Leaders
  • Project Managers
  • Strategic Partnership Managers
  • Business Consultants
  • Professionals seeking to advance to the Strategic Business Relationship Manager role

Prerequisites of the Certified Business Relationship Manager (CBRM®) Training Course?

To attend the Certified Business Relationship Manager (CBRM®) Training, delegates must hold the BRMP® (Business Relationship Management Professional) Certification.

Certified Business Relationship Manager (CBRM®) Training Overview

Certified Business Relationship Manager (CBRM®) Training develops advanced Business Relationship Management capabilities and enables professionals to operate as strategic partners. It covers strategic collaboration, value optimization, and aligning organizational capabilities with business goals.

This training helps professionals strengthen their ability to drive innovation, optimise value, and build trusted relationships across business networks. By developing advanced BRM competencies, organizations can improve collaboration, support better decisions, and achieve long-term strategic outcomes.

This 4‑Day course offered by The Knowledge Academy equips delegates with the practical skills and strategic mindset required for the Strategic BRM role. Delegates will learn to shape initiatives, strengthen executive relationships, and apply BRM techniques to deliver sustainable value.

Certified Business Relationship Manager (CBRM®) Training Objectives

  • To understand how Business Relationship Management contributes to organizational purpose and strategy
  • To identify forms of value leakage within an organization
  • To analyse how demand is expressed and respond considering potential demand barriers
  • To apply BRM techniques and metrics to define, realize, and optimise value
  • To apply cross-organizational communication techniques to articulate value and build trust
  • To shape strategic initiatives for optimal value using scenario planning and capability road mapping

Upon completing this course, delegates will have gained the confidence, strategic perspective, and practical techniques required to operate as strategic partners and drive sustainable value across their organizations.

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What’s Included in this Certified Business Relationship Manager (CBRM®) Training?

  • World-Class Training Sessions from Experienced Instructors
  • Certified Business Relationship Manager (CBRM®) Training Examination
  • Digital Delegate Pack
  • Interactive Learning with 24*7 Support
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Certified Business Relationship Manager (CBRM®) Training Exam Information 

The Certified Business Relationship Manager (CBRM®) exam evaluates delegates’ ability to apply strategic Business Relationship Management principles to real‑world scenarios. It validates knowledge of value optimisation, strategic collaboration, capability management, and stakeholder engagement required to perform the Strategic BRM role. 

The Certified Business Relationship Manager (CBRM®) Exam is in the following format: 

  • Question Type: Multiple Choice 
  • Total Questions: 80 
  • Pass Mark: 50% (40 out of 80) 
  • Duration: 2.5 Hours 
  • Open Book / Closed Book: Open Book 
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Train Your Workforce

Looking for Certified Business Relationship Manager (CBRM®) Training in-house or onsite training in Mumbai? We specialise in corporate group training and bulk bookings for organisations of all sizes in Mumbai. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Mumbai venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mumbai is situated within the West Coast of India, as well as it being the capital of Maharashtra, it plays an important part within the global economics system. Bombay as the city was previously known as, up until 1995 is also known as an alpha world city and has the largest number of millionaires and billionaires across India, with it therefor being noted as the wealthiest city in India. Mumbai is home to around 18.4 million people and is regarded as the second largest metropolitan population within India as of the record in 2011 with 20.7 million people. Schools and Colleges within Mumbai can be found within the city as well as the suburbs and are either run privately, by the government or the Brihanmumbai Municipal Corporation. Secondary schools are operated by the MCGM primary education system to which it is schooling around 485,531 students in 1,188 primary schools and around 55,576 students in 49 secondary schools within eight different languages these being English, Hindi, Urdu, Kannada, Marathi, Tamil, Gujarati and Telugu. Colleges offer students opportunities to participate within Junior college level, undergraduate level, BCom, BSc and BA courses. As stated by the 10+2+3/4 plan students complete ten years at school to then go on to a junior college and study either science, commerce or arts and they complete that over a two year period. University courses at a degree level are offered in a wide range of different subjects such as engineering, law, media, applied arts and architecture, management, dental, pharmacy as well as Commerce and Science. There are a few universities and colleges within Mumbai and these are the University Institute of Chemical Technology, Indian Institute of Technology (Bombay), SNDT Women’s University, Government Law college, Veermata Jijabai Technological Institute, Narsee Monejee Institute of Management Studies, Sir J. J. School of Art which is the oldest art institution within Mumbai along the Thadomal Shahani Engineering College which is also the oldest private engineering college and the first of its kind to join up with the University of Mumbai to be able to give students the chance to learn about the biomedical engineering, computer engineering, biotechnology and information technology. The University of Mumbai is regarded to be one of the premier universities within India with achievements such as being placed within the top 50 engineering schools of the world ranking at 41 by the American Business Insider within 2013 as well as excelling as the 3rd best multi-disciplinary university within the QS university rankings within India.   

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Ways to take Certified Business Relationship Manager (CBRM®) Training in Mumbai

Online Instructor-Led Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified Business Relationship Manager (CBRM®) Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Scalable Training Delivery

Access Certified Business Relationship Manager (CBRM®) Training in Mumbai delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Certified Business Relationship Manager (CBRM®) Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Certified Business Relationship Manager (CBRM®) Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Certified Business Relationship Manager (CBRM®) Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access Certified Business Relationship Manager (CBRM®) Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access Certified Business Relationship Manager (CBRM®) Training in Mumbai from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective Certified Business Relationship Manager (CBRM®) Training that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Certified Business Relationship Manager (CBRM®) Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Certified Business Relationship Manager (CBRM®) Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Certified Business Relationship Manager (CBRM®) Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Certified Business Relationship Manager (CBRM®) Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for Certified Business Relationship Manager (CBRM®) Training in Mumbai

Our training experts have compiled a range of course packages on a variety of categories in Certified Business Relationship Manager (CBRM®) Training, to boost your career. The packages consist of the best possible qualifications with Certified Business Relationship Manager (CBRM®) Training, and allows you to purchase multiple courses at a discounted rate.

Certified Business Relationship Manager (CBRM®) Training- in Mumbai FAQs

What is Certified Business Relationship Manager (CBRM®) Training?

CBRM® Training develops advanced Business Relationship Management skills required to operate as a strategic partner within an organization. It focuses on value optimization, strategic collaboration, and improving business capability alignment.

What skills will I gain from this CBRM® Training?

You will learn how to optimize business value, manage strategic partnerships, and influence organizational capabilities. The training also strengthens stakeholder engagement and strategic decision-making skills.

Do I need BRMP® certification before taking this course?

Yes, the BRMP® certification is a prerequisite for the CBRM® Certification. It ensures delegates already understand foundational Business Relationship Management concepts.

Is there an exam included in the CBRM® Certification?

Yes, the certification includes an objective testing exam that evaluates your understanding of strategic BRM practices. The exam is open book and uses the official CBRM Guidebook.

How long is the CBRM® Certification valid?

The CBRM® Certification is valid for three years and requires ongoing professional development to maintain the credential.

How can this certification benefit my organization?

CBRM® Certification helps organizations strengthen collaboration between business units and service providers. It enables leaders to optimize value, improve strategic alignment, and support business innovation.

Why choose The Knowledge Academy in Mumbai over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Certified Business Relationship Manager (CBRM®) Training in Mumbai?

The training fees for Certified Business Relationship Manager (CBRM®) Training in Mumbai starts from INR372295

Which is the best training institute/provider of Certified Business Relationship Manager (CBRM®) Training in Mumbai?

The Knowledge Academy is one of the Leading global training provider for Certified Business Relationship Manager (CBRM®) Training.

What are the best Business Relationship Management (BRM) Courses courses in Mumbai?

Please see our Business Relationship Management (BRM) Courses courses available in Mumbai

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