Certified Business Relationship Manager (CBRM®) Training Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

Certified Business Relationship Manager (CBRM®) Training Course Outline

Module 1: Introduction to CBRM

  • BRM is Everywhere
  • What it Means to be Relationship-Centered
  • Why Become Relationship-Centered

Module 2: BRM Capability Overview

  • Organizational Capabilities
  • The BRM Capability Framework
  • Assessing a BRM Capability of an Organization

Module 3: Organizational Purpose and Strategy

  • Organizational Purpose
  • Organizational Strategy and the BRM Capability
  • Creating Purpose, Vision, and Mission Statements Technique
  • Scenario Planning Technique
  • Strategy on a Page Technique
  • Capability Assessment Exercise

Module 4: Evolve Culture

  • The Now-to-New Enabler
    • The evolution of Now-to-New
    • BRM and Now-to-New
    • The Now-to-New Approach
  • Evolve Culture
    • Influential Relationships
    • Desired Behaviors
    • Purposeful Narrative
    • Personal Growth
  • Capability Assessment Exercise

Module 5: Build Partnerships

  • Relationship Maturity & Quality
    • The Value of a Partnership
    • Diagnosing Relationship Quality
    • The Network of Relationships
  • Partnering Mindsets
    • Nurturing a Connector Mindset
  • Relationship Discovery
    • Directing Your Attention
    • Be Curious, not Judgmental
    • Building a Partner Value Hierarchy
    • The Art of Listening
    • The Art of Body Language
    • The Art of Emotional Intelligence
    • The Art of Persuasion
    • Building an Organizational Relationship Improvement Plan
  • Build Partnerships
    • Relationship Maturity & Quality
    • Partnering Mindsets
    • Relationship Discovery
    • Relationship Nurturing
    • Capability Assessment Exercise

Module 6: Drive Value

  • Demand and Supply
    • Demand and Supply Defined
    • The Demand-Supply Maturity Model
    • The Demand-Supply Framework
  • Drive Value
    • Value Discovery
    • Value Realization
    • Value Results
    • Value Optimization
  • Capability Assessment Exercise

Module 7: Satisfy Purpose

  • What it Means to Satisfy Purpose
  • Satisfy vs Achieve Language Matters
  • Cultivating Purpose
  • Increase What You Love
    • Ikigai
    • Exercise
    • BRM Mindset
  • Increase What You’re Good at
    • Growth Mindset
    • Passion
  • Increase What You Can Get Paid For
    • BRM Competency Model
  • Satisfying Purpose

Module 8: Limitless Growth and Improvement

  • Continuous Improvement
    • BRM and Continuous Improvement
  • Measurement
    • BRM and Measurement

Module 9: BRM Role

  • Role vs Job
  • Deep-Drill BRM Competency Model
  • Assessing Your BRM Competency

Module 10: BRM Team

  • Managing Formal Communications
    • Guiding Principles
    • Communications Planning
  • The Value of Great Relationships Between BRMs
  • Common BRM Team Pitfalls and How to Avoid Them
  • The Value of an Effective BRM Capability
    • Promoting the Capability
    • Promoting the Team
  • Understanding Organizational Conditions as a Team

Module 11: Becoming Relationship Centered

  • Case for Relationship-Centered
    • BRM Philosophy
    • More Relationship Capital
  • Growth Mindset
    • Significance of Growth Mindsets on Now-to-New
  • Neuroscience Advantages
  • How to Evolve Culture?
  • Relationship-Centered Organization Blueprint
    • Growth Mindset Principles
    • Relationships-First Principle
    • Dyadic Principle
    • Eye-to-Eye Principle
    • Speak-the-Truth Principle
    • Intellectual Integrity Principle
    • Anti-Gossip Principle
    • Shared Purpose Principle
    • Infinite Principle
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Certified Business Relationship Manager (CBRM®) Training Exam Information 

The Certified Business Relationship Manager (CBRM®) exam evaluates delegates’ ability to apply strategic Business Relationship Management principles to real‑world scenarios. It validates knowledge of value optimisation, strategic collaboration, capability management, and stakeholder engagement required to perform the Strategic BRM role. 

The Certified Business Relationship Manager (CBRM®) Exam is in the following format: 

  • Question Type: Multiple Choice 
  • Total Questions: 80 
  • Pass Mark: 50% (40 out of 80) 
  • Duration: 2.5 Hours 
  • Open Book / Closed Book: Open Book 
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Who Should Attend This Certified Business Relationship Manager (CBRM®) Training Course?

The Certified Business Relationship Manager (CBRM®) Training is designed to equip professionals with the advanced skills needed to operate as strategic partners and drive measurable value across their organizations. This course is particularly valuable for the following professionals:

  • Business Relationship Managers
  • HR Leaders
  • BRM Team Leaders
  • Project Managers
  • Strategic Partnership Managers
  • Business Consultants
  • Professionals seeking to advance to the Strategic Business Relationship Manager role

Prerequisites of the Certified Business Relationship Manager (CBRM®) Training Course?

To attend the Certified Business Relationship Manager (CBRM®) Training, delegates must hold the BRMP® (Business Relationship Management Professional) Certification.

Certified Business Relationship Manager (CBRM®) Training Overview

Certified Business Relationship Manager (CBRM®) Training develops advanced Business Relationship Management capabilities and enables professionals to operate as strategic partners. It covers strategic collaboration, value optimization, and aligning organizational capabilities with business goals.

This training helps professionals strengthen their ability to drive innovation, optimise value, and build trusted relationships across business networks. By developing advanced BRM competencies, organizations can improve collaboration, support better decisions, and achieve long-term strategic outcomes.

This 4‑Day course offered by The Knowledge Academy equips delegates with the practical skills and strategic mindset required for the Strategic BRM role. Delegates will learn to shape initiatives, strengthen executive relationships, and apply BRM techniques to deliver sustainable value.

Certified Business Relationship Manager (CBRM®) Training Objectives

  • To understand how Business Relationship Management contributes to organizational purpose and strategy
  • To identify forms of value leakage within an organization
  • To analyse how demand is expressed and respond considering potential demand barriers
  • To apply BRM techniques and metrics to define, realize, and optimise value
  • To apply cross-organizational communication techniques to articulate value and build trust
  • To shape strategic initiatives for optimal value using scenario planning and capability road mapping

Upon completing this course, delegates will have gained the confidence, strategic perspective, and practical techniques required to operate as strategic partners and drive sustainable value across their organizations.

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What’s Included in this Certified Business Relationship Manager (CBRM®) Training?

  • World-Class Training Sessions from Experienced Instructors
  • Certified Business Relationship Manager (CBRM®) Training Examination
  • Digital Delegate Pack
  • Interactive Learning with 24*7 Support
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Train Your Workforce

Looking for Certified Business Relationship Manager (CBRM®) Training in-house or onsite training Kolkata. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

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The Knowledge Academy is an approved training supplier to 53,550 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

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To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kolkata is situated on the east bank of the Hooghly River within East India, as well as it being the capital city of West Bengal, it plays a big part within East India’s educational, cultural and commercial industries. Calcutta as the city is otherwise known has a metropolitan population of around 14.1 million recorded in 2011 which makes it the third most populated metropolitan area within India, the city itself was home to around 4.5 million people in the same year. Kolkata has some history within its ports as the Port of Kolkata is the oldest one within India that is still used for operations. The secondary schools and universities within Kolkata can be owned either by the international board, central or state government or be privately owned. However not everyone is able to or goes to school, therefore, there are initiatives put in place to get more children into school such as the Shikhshalaya Prakalpa which also looks to improve the quality of teaching within the schools as well. Secondary schools within Kolkata include the Hare school, Hindu School and the La Martiniere Calcutta which is a Christian school, founded in 1835 which makes it one of the oldest within India. As well as one of the oldest schools, Kolkata is also home to two of the oldest engineering institutes within in India these being the Bengal Engineering and Science University and the Jadavpur University. There are many universities within Kolkata some of which include the Amity University, Aliah university, the Indian Institute of Science Education and Research, Kolkata, West Bengal National University of Animal and Fishery Sciences, West Bengal National University of Health Sciences, Techno India University and West Bengal National University of Juridical Sciences, Indian Statistical Institute, Indian institute of Foreign Trade and the Rabindra Bharati University. Kolkata also has two universities that are recognised as universities with potential for excellence these being the Jadavpur University and the Universtiy of Calcutta. The universities all offer different opportunities such as the public universities offer students their own diplomas and degrees. Courses can range from health sciences, management, science, engineering, medical, business, marine engineering, animal and fishery science, dentistry, science education and research as well as foreign trade.

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Ways to take Certified Business Relationship Manager (CBRM®) Training in Kolkata

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The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

4 days · next Mon 11 Jan 2027

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Best for: groups and bulk bookings.

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Package deals for Certified Business Relationship Manager (CBRM®) Training in Kolkata

Our training experts have compiled a range of course packages on a variety of categories in Certified Business Relationship Manager (CBRM®) Training, to boost your career. The packages consist of the best possible qualifications with Certified Business Relationship Manager (CBRM®) Training, and allows you to purchase multiple courses at a discounted rate.

Certified Business Relationship Manager (CBRM®) Training- in Kolkata FAQs

What is Certified Business Relationship Manager (CBRM®) Training?

CBRM® Training develops advanced Business Relationship Management skills required to operate as a strategic partner within an organization. It focuses on value optimization, strategic collaboration, and improving business capability alignment.

What skills will I gain from this CBRM® Training?

You will learn how to optimize business value, manage strategic partnerships, and influence organizational capabilities. The training also strengthens stakeholder engagement and strategic decision-making skills.

Do I need BRMP® certification before taking this course?

Yes, the BRMP® certification is a prerequisite for the CBRM® Certification. It ensures delegates already understand foundational Business Relationship Management concepts.

Is there an exam included in the CBRM® Certification?

Yes, the certification includes an objective testing exam that evaluates your understanding of strategic BRM practices. The exam is open book and uses the official CBRM Guidebook.

How long is the CBRM® Certification valid?

The CBRM® Certification is valid for three years and requires ongoing professional development to maintain the credential.

How can this certification benefit my organization?

CBRM® Certification helps organizations strengthen collaboration between business units and service providers. It enables leaders to optimize value, improve strategic alignment, and support business innovation.

Why choose The Knowledge Academy in Kolkata over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Certified Business Relationship Manager (CBRM®) Training in Kolkata?

The training fees for Certified Business Relationship Manager (CBRM®) Training in Kolkata starts from INR372295

Which is the best training institute/provider of Certified Business Relationship Manager (CBRM®) Training in Kolkata?

The Knowledge Academy is one of the Leading global training provider for Certified Business Relationship Manager (CBRM®) Training.

What are the best Business Relationship Management (BRM) Courses courses in Kolkata?

Please see our Business Relationship Management (BRM) Courses courses available in Kolkata

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