E-mail Etiquette Training in Edmonton

Email Etiquette Training Course Outline

Module 1: Introduction to E-Mail

• What is E-Mail?  
• Handheld Electronic Devices  
• E-Mail Pitfalls and Potential 
• Impact of E-mail on Business

Module 2: Managing Mailbox

• E-Mail Management
• Receiving and Processing E-mail
• Auto-Reply Messages

Module 3: Message Preparation

• CC and BCC
• SMART Subject Lines
• Message Ending
• Signatures
• Greetings
• Disclaimers and Confidentiality

Module 4: Writing E-Mails

• Traditional Vs Modern Business Writing
• ABC of Modern Business Writing
• Rules of Good Writing

Module 5: Planning and Structuring Messages

• Steps to Success in Planning Messages
• Structure Message Logically
• Using Lists and Bullets

Module 6: Creating Bonds and Developing Rapport

• Online Communication
• Use E-Mails to Build Relationships

Module 7: Nurturing E-Mail Netiquette

• Punctuation
• Use Active Voice
• Electronic Emotions

Module 8: Practicing Safe E-Mail

• Scam Spam
• Spam Filters
• Flamers and Trolls
• Mail Bombing

Module 9: Safety and Security

• E-Mail Safety and Security
• Controlled Access
• Encryption

Who should attend this Email Etiquette Training?

The Email Etiquette Course is tailored for individuals aiming to enhance their professional communication skills in the digital age. This course is crucial for professionals across industries who wish to master the art of effective and courteous email communication. The following professionals can greatly benefit from attending this course:

• Business Executives and Managers
• Customer Service Representatives
• Sales Representatives
• Administrative Assistants
• Marketing Managers
• Lead Generation Specialists
• Client Relations Managers

Prerequisites for the Email Etiquette Training

There are no formal prerequisites for this Email Etiquette Course.

Email Etiquette Training Course Overview

Email Etiquette is a fundamental aspect of professional communication in the digital age. Among the Personal Development Courses this course provides essential guidance on how to communicate effectively and professionally via email. With most of the business correspondence conducted electronically, understanding Email etiquette is crucial for maintaining professionalism and clarity in communications.

This training is particularly beneficial for professionals across all sectors who use e-mail as a primary mode of communication. It is essential for Administrative Staff, Managers, Customer Service Representatives, and anyone who seeks to improve their written communication skills. Mastery of email etiquette enhances the quality of interaction with colleagues, clients, and stakeholders.

The Knowledge Academy's 1-day Email Etiquette Training Course offers practical tips and guidelines for crafting clear, concise, and professional e-mails. The training covers aspects such as tone, format, and appropriate language, equipping delegates with the skills needed to communicate effectively in the business world.

Email Etiquette Training Course Objectives

• To understand the key principles of Email Etiquette
• To learn how to compose clear, concise, and professional emails
• To develop skills in structuring emails for maximum clarity and impact
• To understand the appropriate use of tone and language in emails
• To learn how to handle sensitive or confidential information via email
• To practice effective email communication strategies in various scenarios

Upon completing this course, delegates will have enhanced their ability to communicate via e-mail effectively and professionally. They will leave with a clear understanding of how to use e-mail as a tool for efficient and respectful communication in a business context.

What’s included in this E-mail Etiquette Training?

• World-Class Training Sessions from Experienced Instructors
• E-mail Etiquette Certificate
• Digital Delegate Pack