Press esc to close
Press esc to close
Fill out your contact details below and our training experts will be in touch.
If you wish to make any changes to your course, please log a ticket and choose the category ‘booking change’
Back to Course Information
This ISO 20000 Lead Auditor certification consists of 26 modules, which will cover the following content:
Module 1: Information Technology Service Management (ITSM)
Module 2: Introduction and Background to ISO/IEC 20000
Module 3: Introduction ISO/IEC 20000-1:2011
Module 4: Service Management System (SMS)
Module 5: Design & Transition of New or Changed Services
Module 6: Introduction to Auditing
Module 7: Auditing Roles and Principles
Module 8: Responsibilities of the Auditor
Module 9: Skills and Competencies of an Internal Auditor
Module 10: Purpose of Internal Auditing
Module 11: Audit Procedures
Module 12: Audit triangle
Module 13: Audit template/work documents
Module 14: Complete Management
Module 15: Scope
Module 16: Launching and Implementing
Module 17: The Administration of Information Security
Module 18: Implementation Guidance and Types
Module 19: Control, Monitor, and Measure
Module 20: Introduction to Lead Auditor
Module 21: On-Site Auditing
Module 22: Remote Auditing
Module 23: Methods
Module 24: Audit Report
Module 25: Conducting ISO 20000 Audits
Module 26: Conclusion and Follow-Up
This course is designed for any individual who needs the skills to complete both internal and external audits. This training would be especially useful for:
As a prerequisite of this training course delegates must have completed the ISO 20000 Foundation certification. Candidates must also have a basic knowledge of auditing to ensure that they fully understand the content of the course and gain sufficient skills.
This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.
This training course aims to produce an individual who can lead a team of auditors in planning and reporting audits, as well as taking action with issues that are impeding the organisation. This is pivotal for a company to achieve its set goals and improve or sustain success.
This ISO 20000 Lead Auditor is the third of four courses that will enable delegates to obtain the full ISO 20000 certification. Prior to this course, candidates can complete the ISO 20000 Foundation course and the ISO Internal Auditor training course. The final course within this series is the ISO 20000 Lead Implementer training.
This ISO training course includes the following:
ISO 20000 Lead Auditor Exam
In order to complete this ISO 20000 Lead Auditor training course, delegates must pass the associated examination. The exam will take place at the end of the final day of the course, when all content has been covered. The exam is:
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell