ISO 20000 Internal Auditor - Canada

ISO 20000 Internal Auditor Outline

This training course consists of 13 modules, which will cover the following:

Module 1: Information Technology Service Management (ITSM)

• Business case and initial design of the ITSMS
• Define the scope of ITSMS
• IT Service Management
• Benefits of IT Service Management
• ITSMS policy
• Documentation of process and procedures
• Define management systems and process approach
• Presentation of standards and their comparisons
• Fundamental principles of Information Technology
• Preliminary analysis and determining the level of existing information technology
• Develop a project plan
• Accounting the IT services; accounting and budgeting

Module 2: Introduction and Background to ISO/IEC 20000

• What Is ISO/IEC 20000?
• Benefits of ISO/IEC 20000
• ISO/IEC 20000 – parts

Module 3: Introduction ISO/IEC 20000-1:2011

• ISO/IEC 20000-1: 2011
• Key differences - ISO 20000 & ITIL®
• ITIL® life cycles
• Clauses ISO/IEC 20000-1: 2011

Module 4: Service Management System (SMS)

• Management responsibility
• Governance of processes operated by other parties
• Document management
• Establish and improve the SMS
• Resource management

Module 5: Design & Transition of New or Changed Services

Module 6: Introduction to Auditing

• Define auditing
• Types of audit
  • Internal
  • External
• Audit terminology
• Benefits of auditing

 Module 7: Auditing Roles and Principles

• Auditor
• Auditee
• Audit team
• Guides and observers
• Lead auditor
• Audit management
• Maintaining confidentiality
• Independence
• Evidence-based approach
• Integrity
• Fair presentation of audit reports

 Module 8: Responsibilities of the Auditor

• Management of personnel
• Preparation checklists
• Scope of work
• Managing audit programmes
• Communication at all levels of organisation

 Module 9: Skills and Competencies of an Internal Auditor

• Personal attributes
• Knowledge
• Skills
• Education and experience

Module 10: Purpose of Internal Auditing

• Detection
• Protection
• Prevention

 Module 11: Audit Procedures

• Initialise the report
• Prepare activities
• Prepare plans
• Assigning the work to the team
• Preparing documents
• Conduct open meeting
• Prepare and distribute reports
• Complete the audit
• Conduct a follow-up

Module 12: Audit triangle

• Question
• Check
• Observe

Module 13: Audit template/work documents

• Audit requirements
• Audit documents