ISO 17020 Lead Auditor Training - Canada

ISO 17020 Lead Auditor Training Course Outline

Module 1: Introduction to ISO 17020

• Scope
• Normative References
• Terms and Definitions

Module 2: Inspection Bodies

• What is Inspection?
• Introduction to Inspection Bodies
• Goals and Requirements of Inspection Bodies
• Inspection According to ISO
• Important Functions of Inspection
• Types of Inspection Bodies
• Inspection Body Accreditation

Module 3: Inspection Procedure

• Select and Prepare
• Conduct Intelligence Led Inspection
• Report, Record, Follow Up, Close Out, and Evaluate

Module 4: Quality Management and Improvement Overview

• What is Quality Management?
• Introduction to Quality Improvement
• Basics of Quality Improvement
• Quality Improvement Process
• Methods of Quality Improvement Management
• Benefits of Improving Quality

Module 5: General Requirements

• Impartiality and Independence
• Confidentiality

Module 6: Structural Requirements

• Administrative Requirements
• Organisation and Management

Module 7: Resource Requirements

• Personnel
• Facilities and Equipment
• Subcontracting

Module 8: Plan-Do-Check-Act

• PDCA Cycle
• PDCA Approach
  • Planning
  • Support
  • Operation
  • Performance Analysis
  • Improvement

Module 9: Planning Individual Internal Audits

• Internal Audit Approach
• Risk Assurance Mapping
• Audit Plan
• Research the Audit Area
• Conduct Process Walk-Throughs
• Map Risks to the Organisation, Process, or Function
• Obtain Data Prior to Fieldwork

Module 10: Audit Procedure

• Considerations During the Auditing Process
• Auditing Methods
• Requirements for Auditors
• Conformity Assessment Audit Procedure
• Conducting the Audit

Module 11: Auditing Roles and Principles

• Auditing Roles
• Audit Team
• Maintaining Confidentiality
• Independence
• Evidence-Based Approach
• Integrity
• Fair Presentation of Audit Reports

Module 12: Skills and Competencies of an Internal Auditor

• Personal Attributes
• Skills
• Education and Experience
• Knowledge

Module 13: Responsibilities of the Auditor

• Management of Personnel
• Preparing Checklist
• Scope of Work
• Managing an Audit Programme
• Communication at All Levels of Organisation

Module 14: Conducting the Internal Audit and Handling the Interview Process

• Decide What You Want to Achieve
• Identify Risks
• Plan and Audit Activities
• Validate the Facts and Complete the Work
• Develop a Deliverable or Report That will Drive Action
• Follow Up

Module 15: Audit Programme

• Reviewing and Improving Audit Programme

Module 16: Closing an ISO 17020 Audit

• Prepare Audit Report
• Distribute Audit Report
• Conduct Audit Follow-Up

Module 17: Managing an ISO 17020 Audit Programme

• Know What and When to Audit
• Create an Audit Schedule
• Pre-Planning the Scheduled Audit
• Conducting the Audit
• Record the Findings
• Report Findings

Module 18: Roles and Responsibilities of a Lead Implementer

• Roles and Responsibilities

Module 19: Difference Between Compliance and Conformity

• What Does Compliance and Conformity Mean?
• Compliance Vs Conformity

Module 20: Importance of Inspections for Compliance

• Several Specific Functions in Inspections
• Importance of Regulatory Inspections

Module 21: Reforming Inspections

• Recognising the Inspections Problem and Mobilising Support
• Drivers of Reform
• Role of Public Opinion
• Defining Goals and Approach of Reform
• Driving Implementation Successfully

Module 22: Improve the Inspection

• How Does Inspection and Review Support Improvement?
• Ways to Improve the Effectiveness of Inspections
  • Standardise Inspection Procedure
  • Eliminate the Need for Manual Data Entry
  • Use Mobile Assessment Apps to Your Advantage
  • Determine the Best Inspection Frequency
  • Assign Facility-Level Inspections
  • Make Corrective Actions More Automated

Module 23: Lead Auditor

• Who is Lead Auditor?
• Roles and responsibilities of Lead Auditor
• Audit Report
• Types of Audit Process

Module 24: On-Site Audit Activities

• Opening Meeting
• Document Review
• Detailed Site Inspection
• Staff Interview
• Review Audit Evidence
• Closing Meeting

Module 25: Inspection and Audit

• Audit Vs Inspection
• Prioritising Findings
• What to Do with the Findings?
• Audit Assess Compliance
• Risk-Based Selection

Module 26: Conducting an Audit

• Initiating Audit
• Preparing Audit Activities
• Conducting Audit Activities
• Preparing and Distributing Audit Report
• Completing Audit
• Conducting Audit
• Follow-Up

Module 27: Nonconformity and Corrective Action

• Nonconformity
• Corrective Actions

Who should attend this ISO 17020 Lead Auditor Training Course?

The ISO 17020 Lead Auditor Training Course is designed for those who want to get better at conducting audits of inspection bodies while adhering to the ISO 17020 Standard. The course can benefit individuals such as:

• Quality Managers
• Lead Auditors
• Inspection Body Managers
• Internal Auditors
• Quality Assurance Professionals
• Quality Coordinators
• Regulatory Compliance Officers

Prerequisites of the ISO 17020 Lead Auditor Training Course

There are no formal prerequisites for this ISO 17020 Lead Auditor Training Course.

ISO 17020 Lead Auditor Training Course Overview

ISO 17020 Training is a critical component of inspection bodies' success, ensuring adherence to international standards and the delivery of accurate and reliable inspection services. As the demand for precision and reliability in inspections grows, ISO 17020 holds paramount importance in the realm of quality assurance.

Knowing ISO 17020 is essential for professionals involved in inspection bodies, as it equips them to ensure compliance with international standards and maintain the highest level of inspection quality. This course is ideal for quality managers, auditors, and inspection professionals aiming to master ISO 17020 and contribute to the competence and credibility of inspection bodies.

The Knowledge Academy's 5-day ISO 17020 Lead Auditor Course empowers delegates with the knowledge and skills to lead inspections effectively, assess compliance with ISO 17020 standards, and drive continuous improvement in inspection processes. Delegates will not only become proficient in ISO 17020 but will also be prepared to lead inspections with precision and contribute to the overall quality and competence of inspection bodies.

Course Objectives

• To understand the general and structural requirements of ISO 17020
• To attain knowledge of various types of auditing and questioning techniques
• To learn the various ways to improve the effectiveness of inspections
• To become familiar with how to prepare and conduct audit activities
• To attain in-depth knowledge of nonconformity and corrective actions
• To learn how to recognise the inspection problem and mobilise support

After attending this ISO 17020 Lead Auditor Course, delegates will be able to maintain confidentiality and independence during audits. They will also be able to manage an audit programme and communicate at all levels of an organisation.

What’s included in this Introduction to ISO 17020 Lead Auditor Training Course?

• ISO 17020 Lead Auditor Examination
• World-Class Training Sessions from Experienced Instructors
• ISO 17020 Lead Auditor Certificate
• Digital Delegate Pack

ISO 17020 Lead Auditor Exam Information 

To achieve the ISO 17020 Lead Auditor Training, candidates will need to sit for an examination. The exam format is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 30 
• Total Marks: 30 Marks 
• Pass Mark: 50%, or 15/30 Marks 
• Duration: 40 Minutes