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Course Information

Handle Violence and Aggression at Workplace​ Course Outline

Module 1: Violence and Aggression Overview

  • Violence and Aggression Definition
  • Different Forms that Aggression can Take
  • Assailant Classification
  • Aggression Within Healthcare
  • Incidence of Violence and Aggression in Healthcare Setting
  • Violence and Aggression Effects on Staff
  • Impact Factors

Module 2: Aggression Theories

  • Biological Aggression Theories
    • Endocrine System
    • Genetic Factors
    • Ethological Aggression Theories
  • Psychosocial Aggression Theories
    • Psychoanalytic Theory of Aggression
    • Frustration-Aggression Hypothesis
    • Social Learning Theory
  • Cognitive Theory
  • Hostile and Instrumental Aggression
  • Role of Anger

Module 3: Handling Violence and Aggression: Risk Reduction and Prevention

  • Responding to Violence and Aggression
  • Safe Systems of Work
    • Developing a Safe System of Work
  • Audit
  • Consulting Staff
  • Focus on Individual Risk Assessment
  • Risk Management
  • Prevention
  • Reporting
  • Environmental Factors
  • Effective Teamwork
  • Protective Work Control Systems

Module 4: Handling an Aggressive Incident

  • Recognising the Risk of Violence
  • Identifying Cues that Warn of Imminent Aggression
  • Immediate Response
  • Assault Cycle
  • Intervening
  • Answering an Aggressive Person
  • Talking to an Aggressive Person: Non-Verbal Communication
  • Boundaries
  • Body Zones
  • Further Responses to an Aggressive Person

Module 5: Staff support

  • Post-Incident Support
  • Coping Ways
  • Responding to Violence and Aggression
  • Following an Attack
  • Clinical Supervision
  • Stress and Psychological Burnout
  • Staff Support: Education and Development

Module 6: Special Considerations: Care in the Community

  • Working in the Community
  • Use of a 'Buddy System'
  • Use of Mobile Phones
  • Hand Alarms
  • Visiting by Car
  • Transporting Clients
  • Visiting a Person's Home
  • Animals
  • Organisational Factors

Module 7: Special Considerations: Gender, Violence, Health and Healthcare

  • Introduction
  • General Facts and Figures
  • Nature/Nurture
  • Feminism, Masculinities and Power
  • Violence and Abuse
  • Principles of Conduct
  • Women's Health
  • Children's Health
  • Malestreaming Services
  • Violence in the Healthcare Setting
  • Training and Development

Module 8: Special considerations: Legal Issues

  • Legislation
  • Criminal Law
  • Case or Common Law
  • Civil Law
  • Restraint of a Patient or Person
  • Breach of the Peace
  • Sex Discrimination Act 1975 and the Race Relations Act 1976
  • Public Order Act 1986
  • Protection from Harassment Act 1997
  • Health and Safety Legislation
  • Zero Tolerance
  • Mental Capacity Act 2005
  • Crime and Disorder Act 1998

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There are no formal prerequisites for attending this Handle Violence and Aggression at Workplace training course.


This course is suitable for anyone who wants to learn how to manage conflict and violent situations related to work. This training would be especially useful for:

  • Lone-Workers
  • Staff-in-Education
  • Workers in Health and Social Care

Handle Violence and Aggression at Workplace​ Course Overview

Aggression and violence are different from each other. Aggression is defined as angry behaviour, whereas violence is a physical force to hurt someone or demolish the property. Workplace aggression and violence describe the angry behaviour between the workers and other people intended to harass, harm, or abuse them. The skills of handling aggression and violence are helpful to recognise situations that could turn into a significant conflict and how to handle it with confidence and maintain positivity across the workplace. Handling methods of violence and aggression in the business can lead to a peer relationship by diminishing the unpleasant behaviour among the workers. Having all these skills are helpful for workers as security guards and the police services, hotel workers, benefits staff, teachers, shop workers, and other people working across the public sector.

This 1-day Handle Violence and Aggression at Workplace training course provides delegates with the comprehensive knowledge to learn the importance of handling violence and aggression at the place of work. During this course, delegates will learn about the aggression theories, biological aggression theories, psychosocial aggression theories, and cognitive theory. They will also learn about handling an aggressive incident, identifying cues that warn of imminent aggression, immediate response, answering to an aggressive person, further responses to an aggressive person, and many more. This training will be taught by our expert trainer, who has years of experience in teaching Health and Safety courses.

This training will also cover the following concepts, such as:

  • Role of anger
  • Responding to violence and aggression
  • Recognising the risk of violence
  • Protective work control systems
  • Assault cycle
  • Violence in the healthcare setting

After attending this Handle Violence and Aggression at Workplace training course, delegates will be able to handle difficult, aggressive, and violent people at their respective workplaces. Delegates will also be able to avoid negativity and always be prepared to manage incidents involving aggression and violence. The Knowledge Academy's Handle Violence and Aggression at Workplace training course teaches delegates about aggression and violence and how to manage conflicts at the workplace.

The Knowledge Academy also provides more such courses, including First Aid at Work, Manual Handling at Work, Health and Safety in the Workplace Training under Health and Safety in the Workplace that can definitely help you develop essential skills to enhance your career opportunities in this field.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Handle Violence and Aggression at Workplace FAQs


The best ways to control aggression and violence at the workplace involve setting clear expectations, building rapport and understanding, showing cultural sensitivity, avoiding negative talk, assuming or making judgments, encouraging, avoiding power struggles, and managing problems.
There are no formal prerequisites for attending this Handle Violence and Aggression at Workplace training course.
This course is suitable for anyone who wants to learn how to manage conflict and violent situations related to work.
There are four different types of aggressive behaviour: accidental, instrumental, expressive, and hostile.
The four common causes of violence and aggression are biological, socialisation, cognitive, and situational factors.
The skill of Handle Violence and Aggression at the Workplace will be helpful to workers as security guards and the police services, nurses and other health professionals, care workers, public transport workers, catering and hotel workers, benefits staff, teachers, shop workers across the public sector.
During this course, you will learn about various concepts such as feminism, masculinities and power, violence and abuse, principles of conduct, women's health, children's health, male streaming services, violence in the healthcare setting, training and development, and many more.
The price for Handle Violence and Aggression at Workplace certification in Belgium starts from €995
The Knowledge Academy is the Leading global training provider for Handle Violence and Aggression at Workplace.
Please see our Mental Health courses available in Belgium

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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