Lean IT

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Certified Lean IT Training Examination

Certified Lean IT Training Course Outline

Module 1: Introduction to Lean

  • About Lean
  • Origins of Lean
  • Lean in a Nutshell
  • Key Lean Terms and Concepts
  • Muda
  • Wastes of Lean
  • Classical Forms of Muda
  • Lean Temple
  • Hoshin Kanri (Policy Deployment)
  • Jidoka (Autonomation)
  • Just in Time (JIT)
  • Big Losses
  • Lean Business and Uses of Lean
  • What Lean Should Look Like?
  • PDCA (Plan, Do, Check, Act)
  • Lean IT and Lean IT Dimensions

Module 2: Lean Customer

  • Customers, Processes, and Waste
  • What are Customers?
  • Why do we Need to Listen to the VOC?
  • Determine the Value and Define the VOC
  • VOC Methodology
  • Identify Customers
  • Customer Segmentation
  • SIPOC
  • Gather Customer Information
  • Tips for Customer Information Sources
  • Analyse Customer Information
  • Affinity Diagrams
  • Overview of the Kano Model
  • Kano Analysis
  • What the Lines Imply?
  • Axis
  • Determine Customer Needs
  • Identifying the Requirements
  • What is a Critical to Quality (CTQ)?
  • Critical to Quality Trees
  • Why Do This?
  • Identify Critical Customer Needs
  • Identify Quality Drivers
  • Identify Performance Requirements
  • CTQ Trees in Action
  • Common Terminology
  • What Might the Customer Care About?

Module 3: Lean Process

  • Lean Principles
  • Value
  • Path to Value
  • Lean Principle
  • Value Stream Terminology
  • Process Maps
  • Swim Lanes
  • Process Mapping
  • Typical Process Map Contents
  • What is Value Stream?
  • Value Stream Maps
  • Steps for Building a Value Stream Map
  • Push Vs Pull Systems
  • Key Lean Metrics
  • Choosing the Right Metrics
  • Metrics and Measures Roadmap

Module 4: Managing Performance

  • What are Lean Process Measurements?
  • Two Top-Level Measures
  • Application of OEE
  • Four Sub-Metrics
  • Calculating OEE and TEPP
  • Key Performance Indicators (KPIs)
  • Process Measurement Points
  • Criteria for Good Measures

Module 5: Lean Organisation

  • Lean Leadership
  • Employee Empowerment
  • Communication Planning
  • Pursuing Perfection
  • Visual Management
  • Cell Information Boards
  • Guidelines for Visual Management
  • Visual Management Checklist

Module 6: Behaviour and Attitude

  • Lean Management
  • Leadership and Culture
  • Gemba and Gemba Walk
  • 5S and Steps of 5S

Module 7: Problem/Kaizen

  • Kaizen Philosophy and Events
  • Formal Kaizen Process and Roles
  • What is DMAIC and DMAIC Cycle?
  • Problem Solving Framework
  • Background to Problem Solving
  • Seven-Step Problem Solving Methodology
  • Generate and Select Solutions
  • 5 Whys
  • Completing the 5 Whys
  • Root Cause Analysis
  • Key Steps in the Use of a Fishbone Diagram
  • Example of Workshop Validation Process
  • Cause and Effect Diagram
  • Fishbone
  • Reverse Fishbone
  • Pareto Analysis

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Who should attend this Certified Lean IT Training Course?

The Certified Lean IT Course is designed to provide  delegates with the skills and knowledge necessary to implement Lean principles within Information Technology (IT) operations and Service Management. This training course is especially beneficial for these professionals:

  • IT Managers
  • IT Service Managers
  • IT Process Improvement Specialists
  • IT Project Managers
  • IT Consultants
  • Change Managers
  • Quality Assurance Professionals

Prerequisites of the Certified Lean IT Training Course

There are no formal prerequisites for this Certified Lean IT Training Course. However, a basic understanding of Information Technology, Lean Principles, and their fundamental concepts would be beneficial for the delegates.  

Certified Lean IT Training Course Overview

The "Certified Lean IT Training" offers a comprehensive understanding of Lean principles tailored specifically for the IT sector. In today's rapidly evolving digital landscape, Lean based IT principles become increasingly relevant as it aims to enhance the efficiency and effectiveness of IT services, aligning them more closely with customer needs. This approach is pivotal in streamlining processes, reducing waste, and ensuring optimal resource utilisation in IT operations.

Professionals in the IT sector, project managers, and individuals involved in IT service management should consider mastering Lean in IT. It is particularly important for those looking to improve process efficiencies, implement cost-saving strategies, and foster a culture of continuous improvement within their organisations. Lean based IT Training equips these professionals with the skills to drive significant operational improvements and deliver greater value to their customers.

This 1-day training course by the Knowledge Academy is meticulously designed to provide delegates with practical skills and knowledge in Lean based IT principles. Delegates will learn how to apply Lean principles in IT settings effectively, leading to improved service delivery and enhanced customer satisfaction. The course covers key concepts and methodologies, preparing individuals for the Lean based IT Certification, which validates their expertise in this field.

Course Objectives:

  • To impart a thorough understanding of Lean principles in an IT context
  • To demonstrate effective techniques for waste reduction in IT processes
  • To equip delegates with skills for enhancing IT service efficiency
  • To prepare individuals for the Lean IT Certification examination
  • To provide insights into continuous improvement strategies in IT services

Upon completion of the Certified Lean IT Training, delegates will possess a deep understanding of how to apply Lean methodologies in IT. They will be equipped with practical tools and techniques to initiate and lead Lean-based improvements within their IT environments, ensuring their organisations can deliver high-quality, efficient IT services that align with business objectives and customer expectations.

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What’s included in this Certified Lean IT Training Course?

  • Certified Lean IT Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Lean IT Certificate
  • Digital Delegate Pack 

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Certified Lean IT Training Examination Information:

The Lean IT Foundation exam follows this format:

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Pass Mark: 26/40 pass mark or 65%
  • Duration: 60 Minutes

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +32 35001305 or Enquire.

Lean IT FAQs

Lean IT refers to the application of Lean principles in the Information Technology (IT) sector. It focuses on improving efficiency, reducing waste, and enhancing customer value through streamlined processes. This methodology helps IT organisations deliver more value with fewer resources.
The Lean IT Course is a training course designed to educate individuals on the Lean principles specific to IT environments. It covers concepts such as waste reduction, process improvement, and delivering value to customers. The course prepares delegates for effective implementation of Lean practices in IT settings.
To get certified in Lean, one must complete a Lean based IT Training program and successfully pass the certification exam. The certification demonstrates proficiency in Lean principles and their application in IT environments. The process varies depending on the specific Lean IT Certification pursued.
Lean Training is ideal for IT professionals, Project Managers, and anyone involved in IT operations who seeks to improve processes and efficiencies. It is also beneficial for those aspiring to integrate Lean methodologies into their organisation’s IT practices.
Implementing Lean in IT brings several benefits: enhanced process efficiency, reduced waste, improved customer satisfaction, and better resource management. It leads to more agile and responsive IT services, aligning them more closely with business needs.
The prerequisites for the Lean IT Examination typically include completion of a Lean based IT Training Course. Some certifications might require prior experience in IT or familiarity with Lean principles. It’s important to check specific requirements for the intended certification in Lean IT.
The duration to learn Lean based IT material varies depending on the course structure and individual learning pace. Typically, a course in Lean IT can take from a few days to several weeks, encompassing both theoretical knowledge and practical applications.
Most Lean based IT Qualifications do not have an expiry date and are valid indefinitely. However, it is advisable to stay updated with ongoing developments in Lean practices and IT to maintain relevance and effectiveness.
To become a Lean IT-approved Trainer, one must typically hold an advanced certification in Lean IT, have substantial experience in Lean practices, and complete a trainer qualification process. This often involves demonstrating teaching abilities and deep knowledge of Lean based IT principles.
The Lean IT Certification Scheme includes several levels and certifications, starting from foundational knowledge to more advanced and specialised topics. The exact number and types of certifications can vary, reflecting the evolving nature of Lean practices and IT needs.
Please see our Lean IT courses available in Belgium
The Knowledge Academy is the Leading global training provider for Lean IT.
The price for Lean IT certification in Belgium starts from €2095.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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