Press esc to close
Press esc to close
Fill out your contact details below and our training experts will be in touch.
If you wish to make any changes to your course, please log a ticket and choose the category ‘booking change’
Back to Course Information
Module 2: Introduction and Background to ISO/IEC 20000
Module 3: Scope
Module 4: Terms and Definitions
Module 5: Context of the Organisation
Module 6: Introduction to Auditing
Module 7: Auditing Roles and Principles
Module 8: Responsibilities of the Auditor
Module 9: Skills and Competencies of an Internal Auditor
Module 10: Purpose of Internal Auditing
Module 11: Leadership
Module 12: Planning
Module 13: Support of the Service Management System
Module 14: Implementation Guidance and Types
Module 15: Control, Monitor, and Measure
Module 16: Operation of the Service Management System
Module 17: Introduction to Lead Auditor
Module 18: On-Site Auditing
Module 19: Remote Auditing
Module 20: Methods
Module 21: Audit Report
Module 22: Conducting ISO 20000 Audits
Module 23: Conclusion and Follow-Up
Module 24: Performance Evaluation
Module 25: Improvement
The ISO 20000 Lead Auditor Course is tailored for professionals aspiring to become proficient in leading and executing audits of IT service management systems in alignment with the ISO 20000 standard.
Here are the professionals who will benefit from attending this course:
There are no formal prerequisites for this ISO 20000 Lead Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles can be beneficial for the delegates.
This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.
This training course aims to produce an individual who can lead a team of auditors in planning and reporting audits, as well as taking action with issues that are impeding the organisation. This is pivotal for a company to achieve its set goals and improve or sustain success.
This ISO 20000 Lead Auditor is the third of four courses that will enable delegates to obtain the full ISO 20000 certification. Prior to this course, candidates can complete the ISO 20000 Foundation course and the ISO Internal Auditor training course. The final course within this series is the ISO 20000 Lead Implementer training.
To achieve the ISO 20000 Lead Auditor, candidates will need to sit for an examination. The exam format is as follows:
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Excellent teaching skills. Provided very comprehensive and valuable information on application and understanding of the ISO 20000 standard.
John was amazing. Very detailed and knowledgeable and was able to pass across a lot of information in a short time. However, he was more focused on implementation (which was great for me coming from a non-IT background) but was a bit lacking in the details of the ISO 20000-1 audit requirements which have some specific differences from other ISO audits.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water