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Course Information

ISO 20000 Internal Auditor Outline

This training course consists of 13 modules, which will cover the following:

Module 1: Information Technology Service Management (ITSM)

  • Business case and initial design of the ITSMS
  • Define the scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS policy
  • Documentation of process and procedures
  • Define management systems and process approach
  • Presentation of standards and their comparisons
  • Fundamental principles of Information Technology
  • Preliminary analysis and determining the level of existing information technology
  • Develop a project plan
  • Accounting the IT services; accounting and budgeting

Module 2: Introduction and Background to ISO/IEC 20000

  • What Is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – parts

Module 3: Introduction ISO/IEC 20000-1:2011

  • ISO/IEC 20000-1: 2011
  • Key differences - ISO 20000 & ITIL®
  • ITIL® life cycles
  • Clauses ISO/IEC 20000-1: 2011

Module 4: Service Management System (SMS)

  • Management responsibility
  • Governance of processes operated by other parties
  • Document management
  • Establish and improve the SMS
  • Resource management

Module 5: Design & Transition of New or Changed Services

Module 6: Introduction to Auditing

  • Define auditing
  • Types of audit
    • Internal
    • External
  • Audit terminology
  • Benefits of auditing

 Module 7: Auditing Roles and Principles

  • Auditor
  • Auditee
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Independence
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports

 Module 8: Responsibilities of the Auditor

  • Management of personnel
  • Preparation checklists
  • Scope of work
  • Managing audit programmes
  • Communication at all levels of organisation

 Module 9: Skills and Competencies of an Internal Auditor

  • Personal attributes
  • Knowledge
  • Skills
  • Education and experience

Module 10: Purpose of Internal Auditing

  • Detection
  • Protection
  • Prevention

 Module 11: Audit Procedures

  • Initialise the report
  • Prepare activities
  • Prepare plans
  • Assigning the work to the team
  • Preparing documents
  • Conduct open meeting
  • Prepare and distribute reports
  • Complete the audit
  • Conduct a follow-up

Module 12: Audit triangle

  • Question
  • Check
  • Observe

Module 13: Audit template/work documents

  • Audit requirements
  • Audit documents


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Who should attend?

This ISO 20000 Internal Auditor certification is designed for any individual who would like to develop their skills in internal auditing. This training course would be especially beneficial for:

  • Managers (especially those in quality and production)

  • Supervisors

  • IT professionals

  • Prospective auditors

  • Individuals who would be responsible for implementing change


There are no formal prerequisites for this ISO 20000 Internal Auditor training course. 

ISO 20000 Internal Auditor Overview

This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practise guidelines of the ISO 20000 standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.

The aim of this ISO 20000 Internal Auditor training is to improve the processes within an organisation, enabling them to meet goals through, for example, the management of risk. Therefore, efficient auditing is pivotal for the success of a company, allowing for the ability to generate, implement, and maintain audit reports desirable qualities for an individual.

This ISO 20000 Internal Auditor course is the second part of the four stage ISO 20000 certification. The first part of this certification is the ISO 20000 Foundation and the ISO 20000 Internal Auditor is preceded by the ISO 20000 Lead Auditor and ISO 20000 Lead Implementer. The completion of all four parts will result in a fully competent user of the ISO 20000 standard. 

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ISO 20000 Internal Auditor Examination

In order to complete this ISO 20000 Internal Auditor training course, candidates must pass an examination. This will take place at the end of the final day after all course content has been covered. The exam is:

  • 30 questions

  • Multiple choice

  • 40 minutes in duration

  • 50% pass mark (15/30)

  • Closed book


This ISO 20000 Internal Auditor training course includes:

  • The ISO 20000 Internal Auditor Examination

  • The Knowledge Academy ISO 20000 Internal Auditor Manual 

  • Certificate

  • Experienced Instructor 

  • Refreshments 

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

ISO 20000 Internal Auditor FAQs


ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Internal Auditor certification.
Yes, this ISO 20000 Internal Auditor training is the second of four courses within ISO 20000. The first course is ISO 20000 Foundation and the preceding courses are; ISO 20000 Lead Auditor and ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Internal Auditor courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Internal Auditor training consists of a 2 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
There are no formal prerequisites for enrolling on this training course. Yet, knowledge of the ISO 20000 Foundation would be beneficial.
Please arrive at the venue at 8:45am.
The price for ISO 20000 Internal Auditor certification in Belgium starts from €1495
The Knowledge Academy is the Leading global training provider for ISO 20000 Internal Auditor.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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