Course syllabus
Who it’s for
What’s included
FAQs
Module 1: Role of Service Desk Support Technician
Module 2: Service Desk Support Terminology
Module 3: Recording, Updating, and Documenting Requests
Module 4: Resolve IT Related Incidents
Module 5: Creating User Accounts and Resetting Passwords
Module 6: Upgrading Different Types of Software
The Certified Service Desk Support Technician Training Course is designed to equip participants with the essential skills and knowledge required to excel in service desk support roles. This training course is particularly advantageous for the following professionals:
There are no prerequisites for this Certified Service Desk Support Technician Training Course.
The Certified Service Desk Support Technician Course is designed to provide a comprehensive understanding of the key concepts, practices, and tools essential for efficient service desk operations. With the increasing reliance on technology across all industries, proficient service desk support is crucial for maintaining seamless business operations and enhancing user satisfaction.
Mastering service desk support is important because it ensures the effective resolution of technical issues, minimises downtime, and improves overall productivity. This course is ideal for professionals such as Service Desk Technicians, Helpdesk Technicians, IT support Technicians, Technical Support Specialists, User Support Technicians, Entry-level IT professionals, and IT Consultants who wish to excel in their roles.
The Knowledge Academy's 2-day course offers a focused and intensive learning experience. Delegates will gain practical skills through hands-on exercises and real-world scenarios, enabling them to handle various technical challenges effectively. The course is structured to ensure participants leave with a solid understanding of best practices and the ability to apply their knowledge immediately in their workplaces.
Course Objectives
Upon completion of this course, delegates will be equipped with the knowledge and skills necessary to excel in service desk support roles. They will be able to handle technical issues with confidence and contribute significantly to their organisations' IT support functions.
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified Service Desk Support Technician Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Master Certified Service Desk Support Technician with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.
Structured Yet Flexible Learning
Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.
Engaging & Interactive Training
Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Certified Service Desk Support Technician industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.
Expert-Led Course
Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.
Global Training Accessibility
Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.
Experience the most sought-after learning style with The Knowledge Academy's Certified Service Desk Support Technician Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led CIPD Level 3 Foundation Certificate in People Practice Course sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Certified Service Desk Support Technician Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Certified Service Desk Support Technician Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
If you miss out, enquire to get
yourself
on the waiting list for the next day!
Our training experts have compiled a range of course packages on a variety of categories in Certified Service Desk Support Technician, to boost your career. The packages consist of the best possible qualifications with Certified Service Desk Support Technician, and allows you to purchase multiple courses at a discounted rate.
A Certified Service Desk Support Technician is a professional skilled in providing technical support, troubleshooting, and customer service for IT-related issues. They ensure efficient operation and maintenance of computer systems, assisting users with hardware, software, and network problems.
There are no formal prerequisites for attending this course.
Yes, The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
In this training course, delegates will have 2-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This course is a 2-day training course during which delegates participate in intensive learning sessions that cover various course topics.
Completing the course can lead to roles such as Service Desk Analyst, IT Support Specialist, Help Desk Technician, and Technical Support Engineer, offering pathways into IT management, system administration, and network support careers.
The Certified Service Desk Support Technician Course equips you with essential technical knowledge for troubleshooting and resolving IT issues, while simultaneously enhancing your customer service skills through training in effective communication, empathy, and problem-solving to ensure a positive user experience.
Stay updated with the latest trends and technologies in service desk support by subscribing to industry newsletters, following expert blogs, joining professional forums, attending webinars, participating in training courses, and networking with peers at industry events.
The course enhances customer service and technical support skills by providing comprehensive training in troubleshooting, effective communication, and problem-solving, ensuring technicians can efficiently address and resolve customer issues with professionalism and expertise.
The Knowledge Academy in Belgium stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Certified Service Desk Support Technicianin Belgium starts from €1995
The Knowledge Academy is the Leading global training provider for Certified Service Desk Support Technician.
Please see our Helpdesk Training courses available in Belgium
Sheilah Kairu
Trainer explains well on all modules. Highly recommended.
Nambawan Super Limited
Friendly and good with his presentation and simple explanations
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
close
Press esc to close
close
Fill out your contact details below and our training experts will be in touch.
If you wish to make any changes to your course, please
log a ticket and choose the category ‘booking change’
close
Thank you for your enquiry!
One of our training experts will be in touch shortly to go over your training requirements.
close
Press esc to close
Back to Course Information
Back to course information
Thank you for your enquiry!
One of our training experts will be in touch shortly to go overy your training requirements.
Thank you for your enquiry!
One of our training experts will be in touch shortly to go over your training requirements.
