Change Management Foundation & Practitioner Overview

Change Management Foundation and Practitioner Course Outline

Chapter 1: Change Management Perspective

  • Change and the Individual
  • Learning New Skills
  • Models of Individual Change
  • Motivation – What Drives and Motivates People?
  • Systematic Differences Between People
  • Organisational Metaphors
  • Organisational Culture
  • Models of the Change Process
  • Emergent Change
  • Key Roles in Organisational Change

Chapter 2: Change and the Organisation: Defining Change

  • Drivers for Change
  • Cascading Decisions and Designs
  • Portfolio, Programmes, and Projects
  • Developing Vision
  • Viewpoints and Perspectives
  • Writing a Vision Statement
  • Vision Statement Pitfalls

Chapter 3: Benefits Management

  • Benefits Management – Objectives
  • Benefits Management – CSF
  • Principles and Processes

Chapter 4: Stakeholder Engagement

  • Leadership and Engagement
  • Principles
  • Stakeholders
  • Segmenting Stakeholders
  • CPIG Segmentation
  • Stakeholder Personas
  • Example Persona
  • Empathy Mapping
  • Stakeholder Radar
  • Segmenting and Populating the Stakeholder Radar
  • Managing Relationships and Mobilising Stakeholders
  • Rogers’ Innovation Adoption Model
  • Listening and Mobilisation
  • Lead with Meaning and Emotion
  • Influencing Through Demonstration

Chapter 5: Communication

  • Cognitive Biases
  • Feedback Mechanisms
  • Communication Approaches and Methods
  • AIDA
  • Sponsors and Leaders of Change
  • Factors to Encourage Engagement
  • Barriers to Effective Communication
  • Communication Effectiveness
  • Appealing to Hearts and Minds
  • Using Stories to Engage People
  • Communication Channels
  • ‘Lean’ or ‘Rich’ Communication
  • Fostering Collaboration
  • Using Social Media
  • Effective Communications
  • Communication Planning Framework
  • Communication Strategy
  • Communication Plan

Chapter 6: Change Impact

  • Change Impact, Risk, and Continuity Model
  • Categorising Change Impacts
  • Key Inputs
  • McKinsey 7S Model
  • Gap Analysis
  • Stakeholder Impact Assessment
  • Change Severity Assessment

Chapter 7: Change Readiness

  • Working with Individuals in Major Changes
  • Building Organisational Readiness for Change
  • Preparing for Resistance

Chapter 8: Education and Learning Support: Training Planning

  • Key Principles of Learning
  • Defining What is to be Learned?

Chapter 9: Project Management - Change Initiatives, Projects, and Programmes

  • Overview
  • Decisions and Designs
  • Project Environment
  • Project Methodologies
  • Identifying Key Roles and Owners
  • Change Delivery Plan

Chapter 10: Sustaining Change

  • Levers and Leverage
  • Types of Levers
  • Environmental Levers
  • Leadership Levers
  • Organisational Development Levers
  • Kelman’s Three Levels of Adoption
  • Tipping Point and Critical Mass
  • Reinforcing Systems – Vicious and Virtuous Cycles
  • Levels of Adoption and Critical Mass
  • Three Reinforcing Systems

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Who should attend this Change Management Foundation and Practitioner Course?

The APMG Change Management Foundation & Practitioner Course provides delegates with a comprehensive understanding of the principles, processes, and techniques used in managing change within organisations. The professionals who can benefit from attending the course are as follows:

  • Aspiring Change Managers
  • Current Change Managers
  • Project Managers
  • Business Analysts
  • Operational Managers
  • Senior Executives Programme Managers
  • Risk Managers

Prerequisites of the Change Management Foundation and Practitioner Course

There are no formal prerequisites for attending this APMG Change Management Foundation & Practitioner Course.

Change Management Foundation and Practitioner Course Overview

Organisations continually evolve and adapt to stay competitive and relevant. Managing this change effectively is paramount, making Change Management an indispensable discipline. Proficiency in Change Management is crucial for professionals across industries, including Project Managers, HR Professionals, Team Leaders, and Organisational Strategists. Change, whether in processes, structures, or culture, can be met with fear and resistance.

Change Management empowers professionals to not only anticipate and plan for change but also to transform employee attitudes toward it. In an era where adaptability is a key driver of organisational success, mastering Change Management is a strategic imperative. This APMG Change Management Foundation & Practitioner Course offers individuals a unique opportunity to gain both qualifications simultaneously, equipping them with the skills to navigate and lead change processes successfully.

In this intensive 5-day APMG Change Management Foundation & Practitioner Course, delegates gain an understanding of Change Management, covering pre-implementation, implementation, and post-implementation phases. The course is split into two parts: the first three days for the Foundation segment and the remaining days for the Practitioner section. Accredited by APMG, it equips delegates with both theoretical and practical knowledge for real-world applications.

Course Objectives

  • To understand the different phases of the Change Management process
  • To identify and manage resistance to change
  • To communicate effectively with stakeholders
  • To build a sense of urgency for change
  • To develop and implement a Change Management plan

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What’s included in this Change Management Foundation & Practitioner Course?

  • Change Management Foundation Examination
  • Change Management Practitioner Examination
  • World-Class Training Sessions from Experiences Instructors
  • Change Management Foundation Certificate
  • Change Management Practitioner Certificate
  • Digital Delegate Pack

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Change Management Foundation Exam Information

The Change Management Foundation Exam assesses participants' understanding of the fundamental principles, processes, and practices of change management. This certification focuses on evaluating an individual's knowledge of how to effectively manage and navigate organisational changes. 

  • Question Type: Multiple Choice 
  • Total Questions: 50  
  • Total Marks: 50 Marks   
  • Pass Mark: 50%, or 25/50 Marks 
  • Duration: 40 Minutes
  • Mode of Examination: Online
  • Open Book/ Closed Book: Closed Book

Change Management Practitioner Exam Information

The Change Management Practitioner Exam is designed for those keen on showcasing their Change Management expertise. The exam encompasses an extensive array of Change Management topics, catering to those eager to deepen their knowledge or elevate their career in this domain. 

  • Question Type: Objective Testing 
  • Total Questions: 4  
  • Total Marks: 80 Marks   
  • Pass Mark: 50%, or 40/80 Marks 
  • Duration: 150 Minutes  
  • Mode of Examination: Online
  • Open Book/ Closed Book: Open Book

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Change Management Foundation & Practitioner. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Change Management Foundation & Practitioner, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Change Management Foundation & Practitioner. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Change Management Foundation & Practitioner sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Change Management Foundation & Practitioner at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our Change Management Foundation & Practitioner offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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Change Management Foundation & Practitioner FAQs

The APMG Change Management Foundation & Practitioner Course is designed to equip individuals with the knowledge and skills to manage change effectively within organisations.
This course is accredited by APMG International to ensure it meets the required international set standards of professional training.
At Foundation level, delegates will understand the basic principles of Change Management, and at Practitioner level, delegates should be able to apply and implement change in real-life situations effectively.
This will align with helping the delegates understand the nature of change in the organisation, coupled with strategies, processes, and tools for Change Management.
No specific entry requirements are indicated here, but some knowledge of the principles of Change Management, or previous experience of working in change projects, would be useful.
This includes ADKAR's theories, Kotter's 8-Step Process, and CMBoK (Change Management Body of Knowledge), to mention a few.
On The Knowledge Academy’s APMG Change Management Foundation & Practitioner Course page, fill in your details and contact information from the “Enquire Now” drop down menu, and one of our agents will get back to you regarding the further details.
The Change Management Foundation & Practitioner Course is structured into two levels: the Foundation level introduces the basics of Change Management, and the Practitioner level builds on this foundation with advanced concepts and application strategies.
Yes. The Knowledge Academy offers flexible learning options for these Courses which helps delegates learn according to their convenience. These learning modes include the online instructor-led training, classroom training, on-site training, and self-paced training.
The Change Management Foundation & Practitioner Course is structured in two levels: Foundation, which covers the basics and theories of Change Management, and Practitioner, focusing on applying those theories in practical situations.
Yes, the training concludes with a test or evaluation to assess understanding and proficiency in the PRINCE2 methodology.
The training is universally applicable across different sectors, designed to provide skills and knowledge that are beneficial in a wide range of industries.
Change Management relates to Project Management by ensuring the human side of change is addressed and managed within projects, leading to enhanced outcomes and successful implementation.
Popular Change Management tools include the ADKAR model, Kotter's 8-Step Process, Lewin's Change Management Model, and the McKinsey 7-S Framework, among others.
Yes, the Change Management Foundation & Practitioner Certification is recognised globally, offering professionals a credential that is valued in various industries worldwide.
It covers tools and techniques for the assessment of the readiness of the environment for change, which includes stakeholder analysis, impact assessments, and communication strategies.
Yes, case studies are covered to illustrate practical applications of Change Management theories and methodologies.
Some of these materials include Change and the Individual, Change and the Organisation, Communication and Stakeholder Engagement, Change Management Practice, and some other related fields.
This course is recommended to befit any Project Manager, Change Manager, HR Professional, or any person within the organisation that is an agent of change initiatives.
Yes, you can access the course materials even after completion of the course.
There are no formal prerequisites for attending this APMG Change Management Foundation and Practitioner Course Online.
The candidate would have to receive in-depth knowledge of the course in order to apply the principles inside the scenarios of course-based questions; practice exams will help in the preparation for this test.
The pass mark for the Change Management Foundation & Practitioner exam is 50%.
The Change Management Foundation and Practitioner Certification is valid for 5 years.
A significant number of the interview questions to be asked will revolve around the past experience in Change Management, models of change, and the response to resistance.
The top 10% of the highest-paid professionals have earned their Change Management Foundation and Practitioner Certification through various locations, industries, and experience levels.
This APMG Change Management Foundation and Practitioner Certification Course contributes to professional development by providing globally recognised qualifications, enhancing employability, and preparing for leadership roles in Change Management.
The training fees for Change Management Foundation & Practitioner certification in Belgium starts from €4395
The Knowledge Academy is the Leading global training provider for Change Management Foundation & Practitioner.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

We are accredited by APMG for our Change Management training courses


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Change Management Foundation & Practitioner in Belgium

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