Agile IT Service Management Training

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Certified Agile IT Service Manager (CAITSM) Exam

Certified Agile IT Service Manager (CAITSM) Course Outline

This CAITSM course covers the following topics:

Module 1: Introduction

  • Defining Agile
    • Agile
    • Agile Vs Waterfall Model
    • Agile Values
    • Agile Manifesto
    • Agile Umbrella
    • Characteristics of Agile
    • Agile Lifecycle
  • Agile Methods and Practices
  • Benefits of Agile IT Service Management
  • Implementing Agile IT Service Management

Module 2: Exploring Elements of Agile

  • Lean
    • Core Concept of Lean Thinking
  • Kanban
    • Graphical Representation of Kanban
  • DevOps
    • DevOps: A Perspective
    • Need for DevOps
  • ITSM
    • Introduction to ITSM
    • Representation of ITSM
    • Key Concept and ITSM Framework
    • ITSM in Agile
  • Scrum
    • Define and Uses of Scrum
    • Brief Look at Scrum

Module 3: Service Management Framework

  • Service Life Cycle
  • Components of Service Life Cycle
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operations
    • Continual Service Improvement
  • Agile Process Design
    • Diagram of Agile Process Design
    • Description
    • Challenges Faced While Working with Waterfall Model
    • Agile Approach to Process Design
    • Adaptive Approach is Promoted by Agile Process Design
    • Net Result Will Be That Agile Processes Deliver Just Enough Control and Structure
    • Minimum Viable Process (MVP)
    • Agile Process Improvement

Show moredown

Who should attend this Certified Agile IT Service Manager (CAITSM) Training Course?

The Certified Agile IT Service Manager (CAITSM) Training Course is designed to equip delegates with the skills and knowledge necessary to effectively manage IT services using Agile methodologies. This training course is especially beneficial for these professionals:

  • IT Service Managers
  • Agile Coaches
  • IT Service Delivery Managers
  • IT Leaders and Executives
  • IT Project Managers
  • Scrum Masters
  • Change Management Practitioners

Prerequisites of the Certified Agile IT Service Manager (CAITSM) Training Course

There are no formal prerequisites for this Certified Agile IT Service Manager (CAITSM) Training Course. However, a foundational knowledge of Information Technology, Customer Support, and Agile methodologies would be beneficial for the delegates.   

Certified Agile IT Service Manager (CAITSM) Course Overview

This Certified Agile IT Service Manager (CAITSM) Course explores Agile principles and practices in IT service management. Agile methodologies have become increasingly relevant in the dynamic landscape of IT, providing organisations with the flexibility and adaptability needed to respond effectively to changing requirements. This course delves into the fundamentals of Agile in an IT service management context, emphasising its relevance in driving efficiency and customer satisfaction.

Mastering Agile practices is crucial for IT professionals, particularly those involved in service management. Agile IT service management ensures that organisations can swiftly respond to evolving business needs, enhance team collaboration, and deliver high-quality customer service. This course is designed for professionals aspiring to elevate their IT service management skills by integrating Agile methodologies, making them well-equipped to navigate the complexities of today's IT environments.

The Knowledge Academy's 2-day training in Certified Agile IT Service Management equips delegates with practical knowledge and skills to apply Agile principles in an IT service management context. Delegates will gain insights into Agile frameworks, learn effective collaboration techniques, and understand how to optimise IT service delivery using Agile practices.

Course Objectives:

  • To understand the principles and values of Agile in IT service management
  • To apply Agile methodologies to enhance IT service delivery
  • To foster collaboration and communication within IT service teams
  • To optimise workflows and adapt to changing business requirements
  • To implement Agile practices for improved customer satisfaction
  • To gain practical skills in incorporating Agile into IT service management processes

Upon completing the Certified Agile IT Service Manager (CAITSM) Course, delegates will have the knowledge and skills to apply Agile principles in IT service management effectively. This proficiency will enable them to lead teams in delivering high-quality services with greater agility.

Show moredown

What’s included in this Certified Agile IT Service Manager (CAITSM) Training Course?

  • Certified Agile IT Service Manager (CAITSM) Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Agile IT Service Manager (CAITSM) Certificate
  • Digital Delegate Pack 

Show moredown

Certified Agile IT Service Manager (CAITSM) Exam Information

To achieve the Certified Agile IT Service Manager (CAITSM), candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +32 35001305 or Enquire.

Agile IT Service Management Training FAQs

Agile is an approach to software development which emphasises collaboration, customer feedback, and adaptability. Agile methodologies like Scrum and Kanban enable incremental software delivery, fostering responsiveness to changing requirements and customer needs.
Agile and Service Management complement each other by integrating iterative development and continuous improvement. Agile focuses on product development, while Service Management ensures efficient delivery, support, and enhancement of services. They create a holistic approach, promoting flexibility, collaboration, and customer satisfaction.
Agile and Service Management complement each other by integrating iterative development and continuous improvement. Agile focuses on product development, while Service Management ensures efficient delivery, support, and enhancement of services. They create a holistic approach, promoting flexibility, collaboration, and customer satisfaction.
The duration of this training course spans across 2 days.
Agile Service Management Training Courses offer benefits such as validating skills in integrating Agile and Service Management practices, enhancing career prospects, improving service delivery efficiency, fostering collaboration, and ensuring alignment with Agile development principles.
There are no formal prerequisites for taking these Agile Service Management Courses.
Agile Service Management Training is ideal for IT Professionals, Service Managers, and anyone involved in service delivery and support within an Agile environment. It suits those seeking to integrate Agile principles into service management practices for enhanced efficiency and customer satisfaction in dynamic business scenarios.
These Agile Service Management Courses cover Agile principles, Scrum and Kanban frameworks, service management practices, value stream mapping, collaboration, and continuous improvement.
This certification equips delegates with skills such as integrating Agile principles with service management practices, implementing Scrum and Kanban frameworks, fostering collaboration, optimising value streams, and driving continuous improvement.
Upon completing these courses, you can pursue various roles, including Agile Service Manager, IT Service Manager, Scrum Master, Product Owner, Agile Coach, or roles within DevOps teams. These certifications open doors to opportunities where integrating Agile and service management is critical for success.
The Knowledge Academy in Belgium is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Agile Service Management Courses.
The Knowledge Academy is the Leading global training provider for Agile IT Service Management Training.
The price for Agile IT Service Management Training certification in Belgium starts from €1995.

Why we're the go to training provider for you

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Agile IT Service Management Training

cross
UP TO 40% OFF

NEW YEAR Big Sale

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.