Course information

Microsoft Customer Data Platform Specialty MB260 Course Outline

Within this Microsoft training course, you will learn the following modules:

Module 1: Get started with Dynamics 365 Customer Insights – Data

  • Introduction
  • Dynamics 365 Customer Insights - Data
  • Work with Demo Data
  • Get Started
  • Consume Customer Insights Data

Module 2: Ingest Data into Customer Insights – Data

  • Introduction
  • Import Data Sources Using Power Query
  • Clean, Transform, and Load Data
  • Connect to an Azure Data Lake
  • Connect to a Microsoft Dataverse
  • Work with Data Sets
  • Refresh Data Sources

Module 3: Create a Unified Customer Profile in Dynamics 365 Customer Insights – Data

  • Introduction
  • Define Source Columns
  • Define Duplicate Record Settings
  • Define Matching Rules
  • Create a Unified Customer Profile
  • Exercise - Create a Customer Insights - Data instance, Ingest Data, and Unify Data

Module 4: Work with Dynamics 365 Customer Insights – Data

  • Introduction
  • Configure Searching and Filtering Indexes
  • Define Activities
  • Work with Measures
  • Segmentation
  • Get Suggested Segments
  • Segment Insights
  • Use Customer Insights - Data for a Complete Solution

Module 5: Enrich data and predictions with Customer Insights – Data

  • Introduction
  • Enrich Data
  • Brand and Interest Enrichment
  • Use Enrichment Services
  • Work with Predictions
  • Predict Subscription Churn
  • Use Machine-Learning Models

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Who should attend this Microsoft Customer Data Platform Specialty MB260 Training?

The Microsoft Customer Data Platform Specialty MB260 Training is targeted towards professionals who are focused on leveraging customer data for actionable insights, personalised marketing, and enhanced customer experiences.

The following professionals will benefit from this course:

  • Customer Relationship Managers
  • IT Managers
  • Sales Managers
  • Database Administrators
  • Data Scientists
  • E-commerce Managers
  • Social Media Managers

Prerequisites of the Microsoft Customer Data Platform Specialty MB260 Training

Before attending this course, delegates must have:

  • Familiarity with Dynamics 365 Customer Insights.
  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform.

Microsoft Customer Data Platform Specialty MB260 Course Overview

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

What you will gain from taking this Microsoft training course:

  • Clean, transform, and ingest data into Dynamics 365 Customer Insights.
  • Create a unified customer profile.
  • Work with Dynamics 365 Customer Insights.
  • Enrich data and predictions.
  • Set up and manage external connections.
  • Administer and monitor Customer Insights.

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What’s included in this Microsoft Customer Data Platform Specialty MB260 Training?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack

Why choose us

Our Charleston venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

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Address

Faber Center
4000 S. Faber Place Drive
Suite 300
Charleston
South Carolina
29405

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft Customer Data Platform Specialty | MB-260T00 in Charleston. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Microsoft Customer Data Platform Specialty | MB-260T00 in Charleston, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Team building opportunity

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The training fees for certification in Charleston starts from $3995
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Microsoft Dynamics 365 Training

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High quality resources

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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