Level 4 NVQ Diploma in Management Course Outline
Total Credit Value – 54
Total Guided Learning Hours – 271
Unit 8622-300: Personal and Professional Development
Credit Value – 3
Guided Learning Hours – 12
Module 1: Identifying Development Requirements
- Compare Sources of Information on Professional Development Trends
- Identify Trends Influencing Professional Development Needs
- Evaluate Current and Future Personal and Professional Development Needs
Module 2: Fulfilling a Development Plan
- Evaluate the Benefits of Personal and Professional Development
- Explain the Selection of Development Actions
- Conduct a Skills Gap Analysis to Identify Current and Future Needs
- Develop and Execute a Development Plan Aligned with Business Needs
- Utilise Professional Networks for Development Opportunities
Module 3: Maintaining Development Relevance
- Set SMART Objectives for Development
- Obtain and Utilise Feedback from Various Sources
- Review and Amend Development Plans Based on Feedback
Unit 8622-400: Provide Leadership and Management
Credit Value – 5
Guided Learning Hours – 28
Module 4: Leadership and Management Principles
- Apply Leadership and Management Theories
- Assess the Impact of Organisational Culture on Leadership Styles
- Analyse How Motivation Theories Are Used in Leadership
- Evaluate the Role of Stakeholder Engagement
- Assess the Suitability of Leadership Styles to Organisational Culture
Module 5: Engaging and Inspiring Stakeholders
- Display Commitment to Organisational Goals and Values
- Identify Stakeholders and Understand Their Interest
- Communicate Roles and Expectations to Stakeholders
- Build Trust and Maintain Morale During Challenging Times
- Secure Ongoing Stakeholder Commitment
Module 6: Delivering Results
- Optimise Resources, Skills, and Expertise in Planning
- Use Delegation Techniques to Achieve Targets
- Empower Team Members to Take Responsibility
- Adapt Plans and Resources to Changing Circumstances
Unit 8622-401: Develop and Implement an Operational Plan
Credit Value – 5
Guided Learning Hours – 24
Module 7: Principles of Operational Planning
- Use Risk Analysis Techniques in Planning
- Understand Components of an Operational Plan
- Analyse the Relationship Between Strategic and Operational Plans
- Utilise Planning Tools and Techniques
- Conduct Cost-Benefit Analysis
Module 8: Developing an Operational Plan
- Set SMART Objectives and KPIs
- Ensure Plans Align with Organisational Strategy and Values
- Develop Targeted Risk Management Plans
- Ensure Synergy with Other Business Areas
Module 9: Implementing and Evaluating Operational Plans
- Implement Plans Within Budgets and Timelines
- Communicate Plan Requirements to Stakeholders
- Revise Plans in Response to Changing Circumstances
- Conduct Periodic Reviews and Report on Plan Effectiveness
Unit 8622-402: Developing Working Relationships with Stakeholders
Credit Value – 4
Guided Learning Hours – 20
Module 10: Understanding Stakeholder Relationships
- Analyse Stakeholder Mapping Techniques
- Use Influencing Skills to Enhance Stakeholder Relationships
- Apply Expectation Management and Conflict Resolution
- Evaluate Stakeholder Consultation Methods and Their Risks
Module 11: Scope for Collaboration with Stakeholders
- Identify Key Stakeholders for Relationship Development
- Understand Stakeholder Roles, Responsibilities, and Concerns
- Evaluate Business Areas Benefiting from Stakeholder Collaboration
Module 12: Developing Productive Stakeholder Relationships
- Build Mutual Trust and Respect
- Integrate Stakeholder Advice into Decision-making
- Minimise Potential Friction Among Stakeholders
Module 13: Evaluating Stakeholder Relationships
- Monitor and Assess Stakeholder Relationships
- Address Changes Impacting Stakeholder Dynamics
- Recommend Improvements Based on Relationship Analysis
Unit 8622-301: Managing Team Performance
Credit Value – 4
Guided Learning Hours – 21
Module 14: Understanding Team Performance Management
- Explain the Use of Benchmarks in Managing Performance
- Explore a Range of Quality Management Techniques for Team Performance
- Describe Constraints on the Ability to Amend Priorities and Plans
Module 15: Allocating and Assuring Quality of Work
- Identify the Strengths, Competences, and Expertise of Team Members
- Allocate Work Based on Team Members' Strengths and Competences
- Identify Areas for Improvement in Team Members' Performance
- Amend Priorities and Plans Considering Changing Circumstances
- Recommend Changes to Systems and Processes to Improve Work Quality
Module 16: Managing Team Communication
- Explain the Lines of Communication and Authority Levels Within the Team
- Communicate Team Objectives, Responsibilities, and Priorities
- Use Appropriate Communication Methods Based on the Topic and Audience
- Provide Support to Team Members When Needed
- Agree on a Process for Providing Feedback on Work Progress
- Review and Improve the Effectiveness of Team Communications
Unit 8622-306: Managing Individual’s Performance
Credit Value – 4
Guided Learning Hours – 20
Module 17: Understanding Underperformance Management
- Explain Typical Organisational Policies on Discipline, Grievance, and Underperformance
- Identify Causes of Underperformance
- Explain the Importance of Making Individuals Aware of Their Underperformance Clearly but Sensitively
- Address Issues that Hamper Individuals' Performance
- Agree on a Course of Action to Address Underperformance
Module 18: Managing Individual Performance in the Workplace
- Agree on SMART Objectives Aligned with Organisational Goals
- Delegate Responsibilities Based on Expertise and Development Needs
- Apply Motivation Techniques to Maintain Morale
- Provide Information, Resources, and Mentoring to Help Individuals Meet Their Targets
- Monitor Individuals' Progress Toward Objectives
- Recognise Individuals' Achievements
- Adhere to Organisational Policies and Legal Requirements in Performance Management
Unit 8622-309: Encouraging Innovation
Credit Value – 4
Guided Learning Hours – 14
Module 19: Identifying Opportunities for Innovation
- Analyse Techniques Used to Generate Ideas and Their Advantages and Disadvantages
- Explain How Innovation Benefits an Organisation
- Explain Constraints on the Ability to Make Changes
- Agree with Stakeholders on Terms of Reference for Evaluating Innovation
- Engage Team Members in Finding Opportunities to Innovate
- Monitor Performance and Developments that May Benefit from Innovation
- Analyse Information to Identify Opportunities for Innovation
Module 20: Generating and Testing Ideas
- Generate Ideas for Innovation that Meet Agreed Criteria
- Test Selected Ideas for Viability
- Evaluate the Fitness for Purpose and Value of the Selected Ideas
- Assess Potential Innovations Against Evaluation Criteria
Module 21: Implementing Innovation
- Explain the Risks of Implementing Innovative Ideas
- Justify Conclusions of Efficiency and Value with Evidence
- Prepare Costings and Schedules for Efficient Implementation
- Design Processes that Support the Implementation of Innovative Ideas
Unit 8622-313: Implementing and Maintaining Business Continuity
Credit Value – 4
Guided Learning Hours – 25
Module 22: Planning for Business Continuity
- Describe the Components of a Business Continuity Plan
- Explain the Uses of a Business Continuity Plan
- Explain the Features of Different Business Continuity Planning Models
- Explain the Potential Consequences of Inadequate Business Continuity Plans
- Confirm the Aim, Scope, and Objectives of Business Continuity Plans
- Engage Stakeholders in Developing Continuity Plans
- Identify Business-Critical Products, Services, Activities, and Resources
Module 23: Implementing Business Continuity
- Develop a Framework for Business Continuity Management
- Recommend Resources Proportional to Potential Business Disruption Impacts
- Communicate the Importance of Continuity Plans to Stakeholders
- Meet Objectives Within the Business Continuity Plan
Module 24: Maintaining Business Continuity
- Provide Training for Staff on Business Continuity Plans
- Validate and Test the Strength of Business Continuity Plans
- Update Plans and Processes Based on Feedback and Other Information
Unit 8622-310: Managing Conflict Within a Team
Credit Value – 5
Guided Learning Hours – 25
Module 25: Understanding Conflict Management Principles
- Evaluate the Suitability of Different Conflict Management Methods for Various Situations
- Describe the Personal Skills Needed to Deal with Conflict Between People
- Analyse Potential Consequences of Unresolved Conflict Within a Team
- Explain the Role of External Arbitration and Conciliation in Conflict Resolution
Module 26: Reducing Potential for Conflict
- Communicate Team Roles, Responsibilities, Objectives, and Expected Standards of Behaviour
- Explain to Team Members the Constraints Under Which Colleagues Work
- Review Systems, Processes, and Structures Likely to Cause Conflict, in Line with Organisational Procedures
- Take Action to Minimise Conflict Within the Limits of One's Authority
- Explain How Team Members' Personalities and Cultural Backgrounds May Lead to Conflict
Module 27: Dealing with Conflict Within a Team
- Assess the Seriousness of Conflict and Its Potential Impact
- Treat Everyone Involved with Impartiality and Sensitivity
- Decide on a Course of Action That Offers Optimum Benefits
- Explain the Importance of Engaging Team Members' Support for Agreed Actions
- Communicate Actions to Those Affected by Them
- Adhere to Organisational Policies, Legal, and Ethical Requirements When Managing Team Conflict
Unit 8622-317: Contribute to the improvement of business performance
Credit Value – 6
Guided Learning Hours – 33
Module 28: Understand Problem Solving Techniques and Processes
- Explain Different Problem-Solving Techniques.
- Explain Organisational and Legal Constraints.
- Describe Stakeholders' Role in Problem-Solving.
- Describe Steps in Business Decision-Making.
- Analyse Implications of Implementing Decisions.
Module 29: Understand Improvement Techniques and Processes
- Describe Benefits of Continuous Improvement.
- Analyse Features of Continuous Improvement Techniques.
- Explain How to Conduct a Cost-Benefit Analysis.
- Explain the Importance of Stakeholder Feedback.
Module 30: Be Able to Solve Problems in Business
- Identify the Nature and Causes of Problems
- Evaluate the Scope and Scale of Problems
- Analyse Action Courses in Response to Problems
- Use Evidence to Justify Problem-Solving Approaches
- Develop Plans and Success Criteria
- Obtain Approval to Implement Solutions
- Act to Resolve or Mitigate Problems
- Evaluate Success and Implications of Solutions
Module 31: Be Able to Contribute to The Improvement of Activities
- Identify Contributions to Improvement Activities
- Calculate Performance Measures
- Justify the Case for Improvements
- Develop Operating Procedures and Resource Plans
Unit 8622-318: Negotiate in a Business Environment
Credit Value – 4
Guided Learning Hours – 18
Module 32: Understand the Principles Underpinning Negotiation
- Describe Negotiation Strategy Requirements
- Explain Different Negotiation Techniques
- Discuss Research on The Other Party in Negotiations
- Explain Cultural Differences in Negotiations
Module 33: Be Able to Prepare for Business Negotiations
- Identify of:
- Purpose
- Scope
- Objectives of Negotiation
- Explain Own Authority in Negotiating
- Prepare a Negotiation Strategy
- Prepare Compromises and Fall-Back Stances
- Assess Other Party's Objectives and Stances
- Research Other Party's Strengths and Weaknesses
Module 34: Be Able to Carry Out Business Negotiations
- Conduct Negotiations Within Limits to Optimise Opportunities
- Adapt Negotiation Tactics with Changing Circumstances
- Maintain Records of Negotiations, Outcomes, and Agreements
- Follow Organisational Policies and Legal Requirements During Negotiations
Unit 8622-420: Manage Information Systems
Credit Value – 6
Guided Learning Hours – 30
Module 35: Understand the of Information Systems
- Explain Uses of Information Systems
- Describe Information System Interfaces
- Analyse Implications of System Updates
- Analyse Stakeholder Feedback on Systems
- Evaluate Data Protection in System Management
Module 36: Be Able to Set Up Information System Processes
- Develop SOPs for Administrative Processes
- Implement Problem-Solving Management Processes
- Analyse Training Needs for System Users
Module 37: Be Able to Manage an Information System
- Monitor Information Quality Against KPIs
- Update Systems to Meet Business and User Needs
- Provide System Training and Support
- Manage System Issues Minimising Business Disruption
- Evaluate System Effectiveness
- Recommend System Improvements for Efficiency
- Adhere to Organisational and Legal Standards in System Management
If you miss out, enquire to get yourself on the waiting list for the next day!
If you wish to make any changes to your course, please
