ILM Level 4 Diploma in Leadership and Management Course Outline
Total Credit Value – 37
Guided Learning Hours – 97
Course Outline
Unit 8605-408: Management Communication
Credit Value – 4
Guided Learning Hours – 18
Module 1: Understand the Importance of Effective Communication in Management
- Importance of Effective Communication in Management
- Communication Process
- Relevance of the Communication Cycle for Effective Communication
- Importance of Selecting an Appropriate Tone and Language
- Importance of Level of Formality
- Effectiveness of Verbal and Written Communication Methods
- Evaluate Communication Skills as a Manager
Module 2: Develop Effective Communication Skills as a Reflective Manager
- Developing Effective Communication Skills as a Reflective Manager
- Tools for Evaluating Communication Skills
- Importance of Feedback on Communication Skills
- Identifying Strengths and Areas for Improvement
- SWOT Analysis
- Personal Development Planning
Unit 8605-409: Managing Personal Development
Credit Value – 15
Guided Learning Hours – 6
Module 3: How to Identify and Prioritise Work-Related Development Requirements
- Prioritising Employee Development
- Self-Assessment Tool
- Learning Styles
- Model of Learning Styles
- Surface and Deep Learning
- SMART Objectives
- Measure Progress and Achieve Goals
Module 4: Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace
- Individual Development Plan
- How can Learning and Development can Improve the Workplace?
- Employee Development Opportunities
- Learning Preferences and Strengths
- Self-Management Skills
- Nature and Purpose of Evaluation
Module 5: Understand the Impact of Development on Workplace Performance
- Impact of Learning and Development on Employee Productivity
- Short-Term Goals
- Steps to Set Short-Term Goals
- How to Achieve Medium-Term Goals?
- Set and Achieve Long-Term Goals
- Performance Appraisal Methods
Unit 8605-300: Solving Problems and Making Decisions
Credit Value – 2
Guided Learning Hours – 9
Module 6: Know How to Describe a Problem, Its Nature, Scope, and Impact
- Identify the Problem and Steps to Problem Analysis
- Goal Setting and Problem Solving
- Techniques for Creative Thinking
Module 7: Know How to Gather and Interpret Information to Solve a Problem
- Gather and Interpret Information
- Information Vs Data
- Calculate Summary Statistics
- Grouped Data
- Interpretation of Charts and Graphs
- Methods of Indexing
Module 8: Know How to Evaluate Options to Decide
- Decision Making Techniques
- Option Evaluation and Steps to Effective Decision Making
- Identify Relevant Information for Decision-Making
Module 9: Plan, Monitor, and Review the Implementation and Communication of Decisions
- Phases in Decision Implementation
- Decision-Making Strategies for Plan Implementation
- Planning Techniques and Case Presentation
Unit 8605-301: Innovation and Change in an Organisation
Credit Value – 2
Guided Learning Hours – 9
Module 10: Understand Innovation and Change in an Organisation
- Innovation and Advantages of Innovation
- Benefits of Organisational Change
- Identify Barriers to Change and Innovation
- Ways to Overcome Barriers
Module 11: Plan, Monitor, and Review the Implementation, Communication of Innovation and Change
- Planning, Monitoring, and Review Techniques to Manage Innovation and Change
- Importance of Communication When There is Change
Module 12: Effects of Innovation and Change on People and Teams in an Organisation
- Human Effects of Innovation and Change
- Reduce the Risk of Change Fatigue
- Planning and Executing Change Effectively
Unit 8605-302: Planning Change in the Workplace
Credit Value – 2
Guided Learning Hours – 9
Module 13: Forces for Change in an Organisation
- Identify the Forces That May Require Own Organisation to Change by Conducting a Simple PESTLE or SWOT Analysis
Module 14: How to Identify and Plan Change in an Organisation
- Give an Example of Change Required in the Workplace Reflecting the SWOT or PESTLE Analysis
- Identify Relevant Human and Financial Factors in the Consideration of Planning Change within the Context of the Example Given
- Explain How to Communicate with and Involve People to Facilitate Effective Change
- Use a Technique for Planning Change within the Given Context
Unit 8605-303: Planning and Allocating Work
Credit Value – 2
Guided Learning Hours – 9
Module 15: How to Plan Work in the Workplace
- Identify Goals
- Effective Goal-Setting Techniques for Achieving Your Goals
- Monitoring and Control Techniques
Module 16: How to Allocate Work to Team Members
- Identify Resource Requirements
- Allocate Work to Team Members
- How to Assess and Support Team Performance?
- Ways to Communicate Effectively in the Workplace
- Types of Quality Standards and Their Purpose
Module 17: How to Improve the Performance of a Team in Delivering to Plan
- Causes of Variances
- Improve Team Effectiveness and Performance
- Causes of Underperformance in Employees
- Developing a Plan with an Underperforming Employee
- Ways to Deal with an Underperforming Employee
Unit 8605-308: Understanding Leadership
Credit Value – 2
Guided Learning Hours – 6
Module 18: Understand Leadership Styles
- Leadership Styles
- What Influences the Choice of Leadership Styles?
- Effects of Leadership Styles on the Organisation
Module 19: Understand Leadership Qualities and Review Own Leadership Qualities and Potential
- Common Leadership Styles and How to Find Your Own?
- Steps to Build Trust and Respect in the Workplace
- Simulation-Based Learning
- Review of Own Leadership Behaviour
Unit 8605-310: Understanding How to Motivate to Improve Performance
Credit Value – 2
Guided Learning Hours – 9
Module 20: Understand the Factors that Influence Motivation Levels in the Workplace
- What is Motivation?
- Factors of Motivation
- How Individual Differences Affect Levels of Motivation in the Workplace?
- Potential Impact on Organisational Performance
Module 21: Understand How a Theory of Motivation can be Used to Improve Performance Levels
- Motivation Theories
- Ways to Improve Performance by Motivations Theory
- Ways to Use Employee Engagement to Improve Motivation Levels
Unit 8605-314: Understanding Discipline in the Workplace
Credit Value - 1
Guided Learning Hours - 5
Module 22: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace
- Legal Aspects
- Progressive Discipline Policy – Single Disciplinary Process
- Importance of Policies and Procedures
- How to Develop Policies and Procedures in the Workplace?
- Types of Policies and Procedures
Module 23: Understand How to Monitor Discipline in the Workplace
- Standard Disciplinary Procedure
- Purposes and Objectives of Disciplinary Action
- How to Maintain Workplace Discipline?
- Steps to Improve and Develop Interpersonal Skills
Unit 8625-334: Understanding and Developing Relationships in the Workplace
Credit Value – 2
Guided Learning Hours – 8
Module 24: Understand the Needs and/or Expectations of Others
- Identify and Examine the Needs and/or Expectations of Customers, Colleagues, Key Stakeholders and Relevant Others in the Workplace
- Explain the Importance of Knowing What Customers, Colleagues, Key Stakeholders and Relevant Others in the Workplace Require
Module 25: Know How to Meet the Needs and/or Expectations of Others
- Determine Ways of Meeting the Needs and/or Expectations of Customers, Colleagues, Stakeholders and Relevant Others in the Workplace within Organisational Constraints
- Explain Ways of Checking That the Needs and/or Expectations of Others Have Been Met
Module 26: Know How to Manage Relationships Where It Is Not Possible to Meet the Needs and/or Expectations of Others
- Describe Ways of Dealing with Difficult Situations Where It Is Not Possible to Meet the Needs and/or Expectations of Others within Organisational Guidelines and Constraints
- 8605-359: Understanding Good Practice in Coaching within an Organisational Context
Credit Value – 3
Guided Learning Hours – 9
Module 27: Understand Effective Coaching within an Organisational Context
- Describe the Purpose of Effective Coaching within an Organisational Context
- Explain the Role and Responsibilities of an Effective Coach
- Identify the Skills, Knowledge and Behaviours Required of an Effective Coach
- Identify How to Overcome Potential Barriers to Coaching
Module 28: Understand the Importance of Effective and Ethical Contracting in Coaching
- Identify Methods to Initiate a Productive Working Relationship with an Individual
- Explain the Rationale for and Process of Contracting in Coaching
- Describe What Represents Safe and Ethical Practice in Coaching
Module 29: Understand the Process of Effective Coaching within Their Own Workplace
- Explain How to Manage a Coaching Process Using a Recognised Coaching Model
- Describe a Range of Coaching Tools or Techniques That Can Be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
- Explain Methods for Monitoring and Reviewing Progress towards Goals
Module 30: Understand the Role of Recording, Reflection and Supervision in Coaching within Their Own Practice or Other Contexts
- Explain the Purpose of Coaching Records for Coach and Coachee
- Justify the Importance of Reflective Practice and Supervision within a Coaching Context
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