Course information

Frontline Employee Training Course Outline

Module 1: Introduction to Frontline Roles

  • Understanding Frontline Employee Positions
  • Importance of Frontline Employees
  • Typical Duties and Responsibilities
  • Customer-Facing Vs Operations Roles
  • Workplace Expectations and Professionalism

Module 2: Effective Communication

  • Importance of Clear Communication
  • Active Listening Skills
  • Verbal and Non-verbal Communication
  • Handling Customer Inquiries and Requests
  • Dealing with Difficult Conversations

Module 3: Customer Service Excellence

  • Customer Service Principles
  • Creating Positive Customer Experiences
  • Problem Solving and Conflict Resolution
  • Handling Customer Complaints
  • Building Customer Loyalty

Module 4: Product Knowledge and Service Offering

  • Understanding Company Products and Services
  • Features and Benefits Explanation
  • Cross-selling and Up-selling Techniques
  • Handling Frequently Asked Questions
  • Providing Accurate Information

Module 5: Time Management and Prioritisation

  • Efficient Work Planning and Organisation
  • Setting Priorities
  • Managing Daily Tasks and Responsibilities
  • Dealing with Workload Peaks
  • Avoiding Procrastination

Module 6: Workplace Safety and Security

  • Importance of Safety Protocols
  • Identifying Hazards
  • Emergency Response Procedures
  • Protecting Customer and Employee Information
  • Security Measures and Best Practices

Module 7: Teamwork and Collaboration

  • Role of Frontline Employees in Team Success
  • Effective Collaboration Techniques
  • Communication within Teams
  • Conflict Resolution in a Team Setting
  • Supportive Team Dynamics

Module 8: Personal and Professional Development

  • Setting Career Goals and Objectives
  • Identifying Opportunities for Growth
  • Continuing Education and Training
  • Self-assessment and Feedback
  • Balancing Work and Personal Life

Show moredowndown

Who should attend this Frontline Employee Training Course?

The Frontline Employee Training Course is tailored for individuals who are at the forefront of customer interactions and operational processes within various industries. This course is designed to enhance the skills and competencies of frontline employees, including:

  • Customer Service Representatives
  • Retail Associates
  • Hospitality Staff
  • Call Center Agents
  • Bank Tellers
  • Receptionists
  • Sales Associates
  • Healthcare Support Staff

Prerequisites of the Frontline Employee Training Course

There are no formal prerequisites required for the Frontline Employee Training Course. This course is designed to accommodate individuals new to frontline roles as well as those seeking to refine their skills.

Frontline Employee Training Course Overview

Frontline employees are also named as key workers who offer a fundamental service or key public service. Frontline includes retail employees, hospitality crews, health care providers, machine operators, and many others who directly affect customer care and product performance. Frontline employees are the cornerstone of any successful organisation as they directly interact with customers. Working on the frontline, they meet with different types of customers and organisations demand workers who can easily make their customers satisfied and able to manage difficult customer service situations successfully. Holding good skills and knowledge on how to work at frontline can help them enhance their career and improve their performance to meet the company's target.

Our 1-day Frontline Employee Training course aims to provide delegates with comprehensive knowledge of successfully working as a Frontline Employee. The course is focused on concepts such as the essential nature of frontline employees, activate frontline and drive operational performance, the role of frontline employees in customer engagement, feedback from frontline, a framework for effective customer and frontline employee, and more. This course will be taught by our expert trainers who have years of experience teaching Frontline Employee training courses.

This course covers the following topics:

  • How to engage frontline employees?
  • Role of a frontline employee?
  • Service work at centre stage
  • Employment relationship in service work
  • Basic tips for frontline staff to deal with irate customers
  • Framework foundations
  • Entrepreneurial leadership
  • Outcomes of the new service development process
  • Success factors and outcomes
  • Exploratory investigation and more

After attending this Frontline Employee training course, delegates will obtain the skills required to work as an efficient frontline worker. They will be able to perform their frontline job more effectively, and they may learn skills to handle difficult situations and customers. They will also be able to enhance their new or current Frontline Employee skills to represent the brand.

The Knowledge Academy this training demonstrates the delegates all the required skills to understand how to work as a successful Frontline Employee.

Show moredowndown

What’s Included in this Frontline Employee Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Frontline Employee Training Certificate
  • Digital Delegate Pack

Why choose us

Our Bellevue venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Bellevue is a city in the state of Washington, it has an estimated population of 122,000 people. In 2008 the city was voted as the best place to live and launch a business. The name of the city mean “Beautiful View” in French. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. There are four main public high schools in the city that are run by the Bellevue School District. All four schools have consistently ranked highly in a list of the best schools in the country. With 2 out of 4 being ranked inside the top 100 public high schools in the nations. Bellevue is home to Bellevue College and City University of Seattle. This is a private, not for profit university that enrols around 8,000 pupils. The university has schools such as, the school of management, education, arts and science. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Battle Creek.

Show moredown

Address

Redmond Center
2018 156th Avenue, N.E
Building F, Suite 100
Bellevue
Washington
98007

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Health & Safety In The Workplace | Frontline Employee Training in Bellevue. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Health & Safety In The Workplace | Frontline Employee Training in Bellevue, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Health & Safety In The Workplace | Frontline Employee Training in Bellevue FAQs

There hasn't been any questions asked about this Topic

The training fees for certification in Bellevue starts from $1295
The Knowledge Academy is the Leading global training provider for .
Please see our courses available in Bellevue
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Health & Safety in the Workplace?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +1 7204454674 and speak to our training experts, we should be able to help you with your requirements.

cross

OUR BIGGEST SPRING SALE!

Special Discounts

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.